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Bolton Ford

(296 reviews)
Visit Bolton Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–6:00pm 7:00am–5:30pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–6:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

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New (337) 214-1980 (337) 214-1980
Used (337) 214-1945 (337) 214-1945
Service (337) 564-3079 (337) 564-3079

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About our dealership

This seller has been on Cars.com since May 2008.
Welcome to Bolton Ford in Lake Charles Louisiana one of the state's top dealerships. We welcome every opportunity to serve you with any of your automotive needs. At Bolton Ford we are committed to the highest standards of excellence in every area of our dealership.

Bolton Ford has been family owned and operated for over 37 years. Our commitment to customer service is second to none. Our people are the most knowledgeable and enthusiastic in the industry with many having 20 plus years of experience.
All Fords are created equal at Bolton Ford our people make the difference!

Service center

Phone number (337) 564-3079

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bolton Ford from DealerRater.

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I had a great experience purchasing my vehicle. Mike and CT were both outstanding to work with throughout the entire process. They were knowledgeable, professional, honest, and made everything smooth and stress-free from start to finish. They took the time to answer all of my questions and made sure I was comfortable every step of the way. If you’re in the market for a vehicle, I highly recommend reaching out to either Mike or CT.

I had a great experience purchasing my vehicle. Mike and CT were both outstanding to work with throughout the entire process. They were knowledgeable, professional, honest, and made everything smooth and stress-free from start to finish. They took the time to answer all of my questions and made sure I was comfortable every step of the way. If you’re in the market for a vehicle, I highly recommend reaching out to either Mike or CT.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Derrik, we are so grateful for your kind words about Mike, CT, and our team! We truly appreciate your business and hope you absolutely love your new ride. Thank you from all of us at Bolton Ford!

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I've never left a review for a dealership or salesman before, mostly because I've always been taught that if you don't have anything nice to say, don't say anything at all. So, this is a first for me! Mike, the Internet Sales Manager, made our experience super easy. We talked to four different people from start to finish for various parts of the deal, and I never felt pressured or like anyone was trying to pull a fast one on us. Everyone was very upfront and transparent. We went in super informed, knowing exactly what we wanted, what we were willing to pay, and the minimum we were willing to accept for our trade-in. The entire experience exceeded our expectations, and we got an awesome deal. The experience was so great that now I want to trade my Honda in for a Ford just because of how well we were treated!

I've never left a review for a dealership or salesman before, mostly because I've always been taught that if you don't have anything nice to say, don't say anything at all. So, this is a first for me! Mike, the Internet Sales Manager, made our experience super easy. We talked to four different people from start to finish for various parts of the deal, and I never felt pressured or like anyone was trying to pull a fast one on us. Everyone was very upfront and transparent. We went in super informed, knowing exactly what we wanted, what we were willing to pay, and the minimum we were willing to accept for our trade-in. The entire experience exceeded our expectations, and we got an awesome deal. The experience was so great that now I want to trade my Honda in for a Ford just because of how well we were treated!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joetta, we are grateful for your feedback! Thank you for highlighting Mike and the rest of our team for making your time with us pleasant and pressure-free. We look forward to working with you again here at Bolton Ford!

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Mike Langley made the process easy from the start. He did a great job communicating. I couldn’t be happier about my decision to purchase with Mike and Bolton Ford!.

Mike Langley made the process easy from the start. He did a great job communicating. I couldn’t be happier about my decision to purchase with Mike and Bolton Ford!.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mike, it's great to hear that Mike Langley was so helpful and communicative from the start. Thank you for choosing Bolton Ford and we hope to see you again!

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Consistent service every visit is so appreciated. Victoria has been a big reason why people keep Bolton Ford Lake Charles in high regard for immediate response to customer needs. I have been with Bolton for several yrs. All the service reps at quick lane seem to have the same respect , work ethic & are professional in every aspect of the experience. Victoria has serviced my vehicle on 2 occasions in the last few days. I could not be happier to know that my issues are promptly addressed. I have also had the same results with Caleb. They both recognize me & are a tremendous asset to the Bolton Brand. Thank you for the great employees.

Consistent service every visit is so appreciated. Victoria has been a big reason why people keep Bolton Ford Lake Charles in high regard for immediate response to customer needs. I have been with Bolton for several yrs. All the service reps at quick lane seem to have the same respect , work ethic & are professional in every aspect of the experience. Victoria has serviced my vehicle on 2 occasions in the last few days. I could not be happier to know that my issues are promptly addressed. I have also had the same results with Caleb. They both recognize me & are a tremendous asset to the Bolton Brand. Thank you for the great employees.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bradley, thank you for being a loyal Bolton Ford customer! Your feedback about our team, especially Victoria and Caleb, is greatly appreciated. We will be sure to pass on your kind words to them. See you next time!

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Awesome place to purchase a new vehicle, hassle free, rock bottom prices and a sells staff that makes your buying experience extremely easy.

Awesome place to purchase a new vehicle, hassle free, rock bottom prices and a sells staff that makes your buying experience extremely easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, thank you for sharing your excellent feedback about our team! We hope you love your new ride. Safe travels from all of us here at Bolton Ford!

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I was greeted with the same familiar face that has been there for years. I was told that there was a considerable amount of waiting time due to heavy volume and was offered the option of a shuttle service. I chose to wait for the work to be completed and it was completed a little sooner than expected. Everyone is always happy to help and it means a lot to me to have a one on one relationship with the person that you rely on to take care of your automobile, especially when that automobile both expensive and essential part of my life.

I was greeted with the same familiar face that has been there for years. I was told that there was a considerable amount of waiting time due to heavy volume and was offered the option of a shuttle service. I chose to wait for the work to be completed and it was completed a little sooner than expected. Everyone is always happy to help and it means a lot to me to have a one on one relationship with the person that you rely on to take care of your automobile, especially when that automobile both expensive and essential part of my life.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Tom, sharing your feedback has truly made our day at Bolton Ford. We are glad to hear that our team went above and beyond to ensure you were taken care of in a timely manner and with the utmost respect. Thank you for being our valued customer! See you again down the road!

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The QuickLane is always amazing at Bolton. I got my work done fast and Caleb was very polite.

The QuickLane is always amazing at Bolton. I got my work done fast and Caleb was very polite.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
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Dealer response

Caleb and the Bolton Ford team appreciate the kudos! Thanks for sharing your kind words!

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Victoria has been with Bolton Ford for quite some time. When she worked at the Service Desk in the Service Department she was always pleasant and easy to communicate with no matter what issue I was I having. That was 3 or 4 trucks ago! Now, she is working up front in The Quick Lane and I always get in and out quickly and the service I receive is always exemplary. If you need service work on your vehicle or simply wish to have your oil and filter changed I always tell my friends and family to take it to Bolton Ford and ask for Victoria! Lash Stevens

Victoria has been with Bolton Ford for quite some time. When she worked at the Service Desk in the Service Department she was always pleasant and easy to communicate with no matter what issue I was I having. That was 3 or 4 trucks ago! Now, she is working up front in The Quick Lane and I always get in and out quickly and the service I receive is always exemplary. If you need service work on your vehicle or simply wish to have your oil and filter changed I always tell my friends and family to take it to Bolton Ford and ask for Victoria! Lash Stevens

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi Lash, we couldn't be happier reading this fantastic review! Thank you for choosing Bolton Ford and for highlighting Victoria's exemplary service. We look forward to sharing many more successful visits with you!

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Appointment for mobile serve was met with the employee having a great personality and completed his work order promptly

Appointment for mobile serve was met with the employee having a great personality and completed his work order promptly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Darrell, we're pleased to know our mobile service team impressed you with their efficiency and friendly demeanor. Thank you for choosing Bolton Ford and for sharing your positive experience! Safe travels!

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Very satisfied Was checked in immediately Was given a wait time which was reasonable Employees were courteous and checkout was quick

Very satisfied Was checked in immediately Was given a wait time which was reasonable Employees were courteous and checkout was quick

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mary Belle, we're pleased to hear our team made your visit smooth and efficient at Bolton Ford. We look forward to seeing you next time!

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