MINI of The Woodlands

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
125 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 22, 2020

    I recently purchased a Mini Cooper Hardtop from Mini of the Woodlands and was extremely happy with the customer service that I received. I initially viewed... the vehicle on their website and then set up an appointment with Mr Brian Lowden and went down to Houston to view the vehicle and take it for a test drive. From my initial email contact to me signing the purchase agreement and handing over a cheque I received nothing but excellent service. Mr Lowden was extremely informative and knowledgeable about the vehicle as well as the whole purchasing process. The whole experience was handling very professionally and all our queries and questions were answered on the day of the sale.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are pleased to hear you had such a positive experience with us, Erika! Thank you so much for being one of our valued guests and we look forward to ...your next visit! Drive safe!

  • 5.0 out of 5
    June 18, 2020

    I went around to several dealers to sell my car. Most of them felt shady. On the contrary, Autonation was wonderful all the way through and gave the best... price by a lot.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Michael, it means so much to us that you chose our dealership! If you ever need anything else from us, please feel free to give us a call or sto...p by. Have an awesome day!

  • January 27, 2016

    Went to purchase a new Mini Cooper and the service was great! The finance manager however we felt very rushed with signing the contract/deal and he seemed... to get us out the way. The sales rep Joey was amazing!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    June 9, 2020

    The service was good however I was very uncomfortable with the fact no employees in the facility were wearing masks. There were many signs about Covid... 19 but only the customers were wearing masks and you couldn?t actually stand 6 feet apart from the CS rep. I was there 2 hours and made sure to sit far away from all. Their process for interacting with the employees is very concerning. I left hoping I didn?t get exposed to the virus. I protected your employees by wearing a mask but you did not provide me the same respect.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    June 1, 2020

    I purchased oil services when I purchased my truck had an appointment for a week so they could acquire parts not in their inventory. It took them 2 1/2... hours to change the oil!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi William, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your e...xperience around. If you're willing, please contact our GM at (936) 344-1258 to discuss what we can do to help.

  • 5.0 out of 5
    May 15, 2020

    Wonderful experience . Very accommodating. Willing to go above and beyond.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ronnie, we're so glad that we were able to go above and beyond your expectations! Thank you so much for being one of our valued guests and we look for...ward to your next visit!

  • 1.0 out of 5
    May 9, 2020

    Shady dealership. Had a "deal" to purchase a vehicle only to be told later in the buying process that another salesperson had "sold" the car. I live in... Texas and if you can't trust somebody's word you won't last long in business.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Luis, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improv...e. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (936) 344-1258. We hope to hear from you.

  • 5.0 out of 5
    April 26, 2020

    Everything was great the customer service was amazing!!! We had Keith he made my experience buying a car good. The place was also every clean.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Keith, thank you for your kind review; we are happy to pass along your comments to Keith here at MINI of The Woodlands! If you ever need help, just... give us a call. Happy motoring!

  • 5.0 out of 5
    April 21, 2020

    Great customer service at Mini of the Woodlands. My salesman helped me figure out exactly what I wanted!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Delana, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at MINI of The Woodlands. Thank you so much... for being one of our valued guests and we look forward to your next visit!

  • 4.0 out of 5
    April 21, 2020

    I had already gotten a quote and worked out the trade-in and was paying cash and it still took 4 hours to complete the deal. It shouldn't have taken that... long.

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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely apprecia...te the feedback. If you ever need anything else, please feel free to give us a call or stop by.

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