Ralph Sellers Chrysler Dodge Jeep Hyunda

On January 29, I went pick up my car from being worked on. I get in it and I see there’s a crack on my windshield. I go back in and I tell the girl working there there’s a big crack going up my windshield on the driver side from all the way at the bottom up. She calls the manager and they go look at the pictures that were taken before I dropped it off. They realize that no pictures were taken of my windshield. Well I was then told by the service manager that they can cover my insurance deductible or they can pay for it. So I told him I will let him know. Well the man that took the pictures walked to the front and the girl told him he needs to take better pictures since there’s no picture of my windshield. He made the comment “well I didn’t take a picture because nothing was wrong.” I went to the desk and the service manager gave me a card and wrote his name and number on the back for me to find a place near me to get it fixed and to have them call him so he could pay. I called around and got an invoice. I told the windshield replacement place everything going on and that they need to call the service manager to pay it. In the mean time, I call the service manager and tell him I found a place and he had me send the invoice and a picture over to him. He stated to have them get in contact with him to pay. I go get my windshield fixed and told them again that the Hyundai dealership is paying. That was about two weeks ago. On Monday, I got a called from the windshield replacement place stating that it took them this long to get in touch with the service manager and that he stated I need to go through my insurance because he’s not paying. I try to call him and of course he doesn’t answer and doesn’t return my phone call. I called my case manager from before and he contacted the shop for me. I tried to call the general manager as well and he doesn’t return my call either. I tried calling yesterday as well and still nothing. I get an email from my case manager today asking for more pictures. I called him and told him I have two pictures I could send him. He stated that the service manager is denying everything that has happened and that they are not responsible for paying. I retold everything to my case manager and he took notes and stated he will be contacting the district manager. I then called the Hyundai shop again and told them I’m not getting off the phone until I talk to the service manager because I was fed up with this. He comes on the phone and I restate everything to him. He denies that he ever said they would pay for it and that they don’t do window repairs. He also stated without before pictures there’s nothing he can do. So I told him how his worker flat out said he didn’t take any because nothing was there and he stated wasn’t part of that conversation and he don’t recall that happening. I told him he was literally standing right there when it was stated. The whole time he just kept denying everything. I told him I will keep going up the ladder until something was done and it was like he didn’t even care.

I have 2023 Series 3 Wagoneer and I stopped by Service to have them show me how to read the oil level display. Service person said it would be 1.5 hours before she could show me. I had to get a sales person to assist me. Called them later to schedule service as high temp light and oil pressure light came on. Service says it will be one week before I can have appointment and to leave vehicle with them for one week. I am number 20 in line for loaner. Terrible experience with the service dept.

Great experience- test drove multiple vehicles with Giovanne, awsum guy never tried to push one on us- we had great conversations with him. Jay G took care of all paperwork and was super helpful and made sure we drove away satisfied!

Had a good sales person, Giovann Borrome. Very helpful. Worked with me for almost 2 weeks. Would work with him again.I above said good, that shout be Excellent. Thanks Mr. Gio

This dealership has lost a loyal customer. Ive been getting my vehicles services for years. Tired of the sloppy work and poor customer service, I decided to take it to Matt Bowers this morning. Ralph sellers told me I had an oil cooler leak and would need a new one (and quoted me $300 for just the part). Matt Bowers told me some of the nuts and bolts were missing off the back of the intake! They cleaned the area and replaced the nuts and bolts. I am now a Matt Bowers customer.

Outstanding sales team. Mr Brice was amazing and so helpful. Mr Landry was a wizard in the finance department. Our total experience was outstanding. They go above and beyond the call of duty for you.

Great deal great place to deal with ask for Brent Watts, thanks for all the help , totally the right place to go get your new vehicle 🥰

Warning ⚠️ This Dealership service department will scam you and your warranty. Do Not Bring your vehicle here. My vehicle was in their shop for 48days and still broken. Don’t be fool by the customer service over the phone, Just take your time and read others review, if that’s not enough for you I’ll be checking back to see your review after you decided to still do business with these people. Warning ⚠️

I have bought a number of vehicles in my time and by far, this dealership is the best experience I've ever had. From the moment I clicked for more information, I was immediately contacted by Kelly, my sales rep, who was in amazingly timely contact with me throughout the process answering any questions I had. He worked with me to quickly get a trade in value, had all the paperwork prepared, even though I hadn't committed, and then Roger, my business admin, completed the deal in literally less than 15 mins. I inspected, test drove the vehicle, turned in my trade in, and completed all paperwork literally within an hour! Not only was the customer service phenomenal, but the pricing could not be beat and there were literally no BS dealership charges to contend with. Will highly recommend Ralph Sellers to all my friends and familly. Thank you again for such a pleasurable car buying experience!

Great service! And helped me out as best as they could to fit my budget! I would definitely recommend anyone get their new vehicle from them!