Kia of Orange Park

I had a great experience buying my car here. Ashton Brown was super helpful, friendly, and made the entire process smooth and stress-free. He went above and beyond to make sure I got exactly what I needed. I highly recommend asking for him!

Tee jackson was my sales person and she was very helpful and made my first time buying a car so simple and smooth. She explained everything to me thoroughly and didn’t just treat me like a sale. I definitely recommend her to be your sales person.

Fast friendly service. Establishment is always clean including the restrooms. I will always use Kia of orange for all my vehicle needs.

I came in thinking I wouldn’t be able to get a car let alone a new 2025. Thanks to Jahfre for all the help . Loved the experience and I was in and out!

Very disappointed! Emailed back and forth a few times with their Sales Manager Ian who flat out lied to me. I asked about a specific Kia Seltos that was listed on Autotrader. Upon arrival all was well until I was escorted to look at vehicles that I didn't ask about. I was then told that the Seltos was unavailable. This is a Bait-and-Switch and absolutely unacceptable. I told him he lied to me and left. I will never do business with such a dishonest and unprofessional dealership.

I recently purchased a vehicle from Kia of Orange Park. However I find that I wish I had gone elsewhere. They tried to sell me a bunch of worthless add ons that I did not need or want. These items were designed solely to increase dealer profit and were totally unnecessary. If I had purchased these items it would have doubled the price of the car.

Came to look at a Kia Soul and had no idea I would be leaving with a brand new one of my very own-Thank you

My car was hit by an employee while it was parked waiting to get serviced. Alex was the service representative that I spoke with and told me that they will fix it free of charge of course. However I’ve been unsuccessful getting in contact with him to set up a day to get it fixed. I’ve called multiple times and left multiple messages. I’ve had issues with my car and service department since I purchased the car last august. I wouldn’t recommend Kia to anyone. The cars are horrible and the customer service/ service members suck.

UPDATE NO ONE INCLUDING THE GM AND CEO WANTED TO TRY TO WORK ON A COMPROMISE and Courtney who responded below didn't reply to my email I sent her, so I am taking del of our 25 Sorrento SX from Nalley Kia in the morning. VERY FRUSTRATING EXPERIENCE PLEASE READ so it doesn't happen to you!!! WE worked on a 25 Sorrento and decided on an EX-Hybrid. I text the sales rep the window sticker on the trade, couple of pics as well as the sales sheet from another dealer showing the number they put on the trade and just needed them to match it as my wife didn't like the color so there would be no issues or confusion on the trade or the finance number we needed to be at. We got to agreeable finance numbers and since it was such an aggressive deal they didn't want to send a sales sheet with the breakdown so it couldn't be shopped to other dealers so we agreed it would be sent after we were approved. I submitted my credit app which was a hard pull on my credit and they sent the sheet which was SIGNED by the manager. I looked it over and noticed they had the wrong trade on the sheet, so I immediately made them aware and after they corrected the error, they told me that they couldn't put the needed number on the trade so sorry deal was off we were way too far apart. I have several questions the first how do you make that mistake on the trade when I again text the window sticker, pics and the sale sheet from the other dealer to the sales rep??? Second how do you appraise the wrong vehicle when the sticker and pics should have been forwarded ASAP to whoever handles the trade appraisals??? Last question I am a manager and handle contracts all day and have one to two members of my mgmt team look over to make sure there are no errors which is a simple fail-safe method. I can't express the disappointment in how this was handled and no attempt to make it right so BE VERY CAREFUL/CAUTIOUS when you work with this dealer!!!

Service dept is outstanding, love their attention to detail and how well they take if both of our Kia’s.but I wasn’t thrilled with the purchase of our new Kia misinformation two many sales persons working with us and the experience was less than stellar but we did appreciate our they did their best to satisfy us with the right vehicle