Navarre Chevrolet of Sulphur

Awesome!! The best car buying experience ever!! Would definitely recommend to friends and family!!

Best services and dealership I've ever been to and very helpful all around

They only get 1 star because we can’t choose 0. Don’t buy a vehicle from these people. We purchased a Tahoe with these people just a year ago and it’s been in the shop 7 times since we got it. My cars already had: engine brackets replaced, starter replaced, windshield wiper motor go out, screen that controls air conditioning go out, review camera go out, handle for middle console not work, now the transmission is in the process of being replaced. Within the first couple of months having it, it went into the shop. And it keeps having to go back in the shop for stuff that shouldn’t even be going out on it yet. Not to mention the time their car wash in sulphur on Beglis scratched my car up and their repair guys in Lake Charles had to repair those. Then they over buffed my car and messed my whole hood and roof up by buffing too much of the paint out! Now it’s all faded and the scratches they buffed and waxed that go down the doors are still there. They buffed parts that didn’t even need to be buffing. They told us it was just to because. In reality they messed it up. I pointed it out and they said they were just trying to do something nice and claimed it was already like that. It wasn’t. We tried trading it in with them, but it’s worth half of what we paid for last year and they refuse to work any deal with us to get us into something safer. They blame the appraisal price on the economy. If we traded it in with them, we would be 20k upside down. I still can’t understand why they can’t help us work something out since they are the one who sold us the lemon.

Excellent Service and Great Customer Service provided by the Sulphur Location

Great experience, and very knowledgeable , we will refer

I am so frustrated with billy Navarre at this point the owner needs to let me know why they sold me a messed up car.. I thought by buying a car from a big dealership I wouldn’t get messed over but I was wrong.. after having the car a few weeks I started having problems they changed the entire transmission out now I’m hearing my air bag was deployed and someone pushed it back in and tied wires together to keep the light off I’ve been having problems since I got it idk maybe have to speak to lawyers because there pretty much nonchalant about my situation as if it’s my fault they sold me a messed up car… my car has literally been at billy Navarre longer than I’ve driven it I’m sick of it foreal I would never do business again

Fast and good very pleased with the service and fast response. Answered every question I had and filled all my request on the vehicle.

Thank you Garan in Sales, and Ryan, Service Advisor,for finding my dream car. Everything was handled with efficiency and courtesy making my purchase a happy experience. Great dealership and staff, and I felt at home. They were so patient and helpful with my many questions. Love my Blazer RS. Thanks Guys for everything!

Again, I have a super annoying and frustrating experience with Billy Navarre when it comes to servicing my THIRD vehicle I have bought from there. It started when I called stating I had a problem with my car shaking terribly when driving. Like I can?t even talk on the phone because my voice is shaky, type shaking. I put in a call to a lady, she was friendly, but immediately shot me down when I asked if I could have a loaner if my car needed to stay over. She told me, ?Sorry, we have no loaners.? I pleaded with her to double check, because if my car had to stay, I have 3 kids and that is my main vehicle. She assured me she would work on it. I didn?t hear any yay or nay, so thought maybe it was taken care of. It wasn?t. I text my car salesman, who seemed very underwhelmed with helping me this time. He did end up speaking with some people, and called to let me know if I needed to keep it over, he had a car if I needed one. His tone seemed annoyed. I won?t deal with him again. Dorian was great. He was very patient and informative. He let me know my car needed a part that would need to be ordered, and had the cost broke down for me. He let me know he would call as soon as the part comes in. Overall. My biggest complaint is the customer service here, once again. A little goes a long way. All I?m asking for, is what I WAS PROMISED, when I purchased my vehicle from y?all. No one should feel like they don?t matter at a place you?ve easily spent more than $100,000 in the last 5-6 years. I?m tired of being treated this way and having to get upset, at 24 weeks pregnant, just to be told and helped like I should have FROM THE BEGINNING. My husband and I have decided, next car, we will be going elsewhere. I?m done being treated like I don?t matter.

A little communication problem I think but when I went back the manager took care of everything quickly