My business with All Star began with a search with an on-line inquiry. Ben Howard began assisting me via phone and continued being the ultimate Sales Rep until I picked up my vehicle up yesterday. All the staff from Charlie, Lindsey and the finance guy (my apologizes for not recalling your name) were on point!!!! I have already been talking ALL STAR BUICK GMC (especially Ben) to all my family and friends.
FYI: Allstar Buick GMC Truck Inc. parts/service will do you extremely wrong and not even try to correct their mistakes. We went in and bought some new tires that we really didn’t even NEED. They were supposedly going to put them themselves but unknowingly to me subcontracted the job out to Gunter tire. That was a month and a half ago. We have been up there countless times over the past month and a half because: -Our rims were scratched -Our old tires were damaged beyond use so we cannot sell them -Our new tire was shredded from the inside and losing air -Our tire sensor was damaged -The rim spacer was lost -One of my rims was cracked Totaling almost $1500 in damages. Upper Management/Owner is just as bad as employees, and pretty much accused me of just trying to get something for free after I just gave them $1400 and just want them to do the right thing and fix what they broke. There’s nothing left I can do now besides blast them on here for their malpractice and warn all of y’all not to do business with them because they blatantly lie, do damage to your vehicle and do not take care of their customers. We will now do all of our business with Southern Tire Mart , who graciously helped us out when it wasn’t their mistake or responsibility to do so.
We are concerned with your review, Melanie. I apologize and would like to speak with you about the details of your disappointment. Please contact me at your earliest convenience. Hope to hear from you soon. Sincerely, Bobby Hommel - Service Manager - (337) 313-0723
Good customer service
Enjoyed my visit and wish i could have reached a deal with yhem. But for my next trip i hope to come back and make a buy
We appreciate the kind words, Andrew. We look forward to seeing you again in the future! Sincerely, Terry Anderson - BDC Manager - (337) 313-0723
Buying a vehicle at Allstar was the most pleasurable car buying experiences I have had in my 40plus years of buying automobiles. Working with Jered was awesome. There was none of the usual gameplay involved in the transaction. Darcy complimented the visit with hassle free financing. No pressures to buy extended warranties. Thanks Team Allstar.
New Car Owner
Left there very satisfied. We also met with the owner whom was very friendly. We would recommend our sales person, Marcus, because he was very concerned and helpful and did all he could to meet our wants and needs. We would recommend our friends and family to All Star Buick
Great price, great salesman, ask for Marcus Myers. He found the truck I was looking for at a great price!
GREAT PEOPLE & DEALERSHIP
GREAT CUSTOMER SERVICE AND WONDERFUL PEOPLE TO WORK WITH! HIGHLY RECOMMEND
Jack Hebert and his entire staff were extremely helpful in the purchase of our Yukon XL. Also during the service review of our purchase Terry assured us quality service and from experience All Star does have wonderful service.
Bought 2 vehicles within 4 months from here and I got great deals on both of them. Great service, friendly, was helped getting my notes where I wanted them, gave me a great trade in value on my truck, and gave me great deals on both vehicles I bought...
Not satisfied with the service will not recommend
Will recommend them to no one called me to waste time as if they were going to help and then silence. Costumer service is everything but I didn't get that and this was my second time trying to use them they did enjoy to shut me up thanks for nothing