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Land Rover Jacksonville

(379 reviews)
Visit Land Rover Jacksonville
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:00am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (904) 638-8130 (904) 638-8130
Used (904) 647-4220 (904) 647-4220

Inventory

See all 163 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2018.
At Jaguar Land Rover Jacksonville we treat the needs of each individual customer with paramount concern. We understand that you have high expectations and as a Certified Jaguar and Land Rover dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. We look forward to serving you!
Ask about our "Fields Matters" amenities program. Free car washes loaner cars and more.

Service center

Phone number (904) 647-4220

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(379 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Land Rover Jacksonville from DealerRater.

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I took my vehicle in for a scheduled service and my

I took my vehicle in for a scheduled service and my service advisor, Dan, had not documented my concerns. I spoke with my service advisor back in April and discussed several dents & scratches on the paint. He failed to contact the necessary parties for repair and failed to communicate the need for a loaner vehicle. I live 3 hours away from Jacksonville. I was told that I would need to come back next month, July 7th, for the rest of the service to be completed. I voiced my concern for the poor customer service and it wasn’t taken seriously. The service advisor could care less! He acted as if he was hearing my concerns for the first time. I would advised anyone to purchase their vehicle from a dealership that respects and appreciates All of their customers. Land Rover of Jacksonville, FL employs staff who does not!

I took my vehicle in for a scheduled service and my

I took my vehicle in for a scheduled service and my service advisor, Dan, had not documented my concerns. I spoke with my service advisor back in April and discussed several dents & scratches on the paint. He failed to contact the necessary parties for repair and failed to communicate the need for a loaner vehicle. I live 3 hours away from Jacksonville. I was told that I would need to come back next month, July 7th, for the rest of the service to be completed. I voiced my concern for the poor customer service and it wasn’t taken seriously. The service advisor could care less! He acted as if he was hearing my concerns for the first time. I would advised anyone to purchase their vehicle from a dealership that respects and appreciates All of their customers. Land Rover of Jacksonville, FL employs staff who does not!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your experience with our service department. It's disappointing that we didn't meet your expectations, and I apologize for any inconvenience caused by the lack of communication regarding repairs and a loaner vehicle. We value all feedback as it helps us improve, so please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Kevin Coughlin - Service Manager - 904-642-1500 x140

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No problems so far so good!

No problems so far so good!! Always courteous and eager to care of any issues that I may have with my rover.

No problems so far so good!

No problems so far so good!! Always courteous and eager to care of any issues that I may have with my rover.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that your experience with Jaguar Jacksonville has been smooth and positive! Our team is always here to assist you with any needs for your Rover. Thank you for the feedback!

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Taylor and Chris made the car buying experience very

Taylor and Chris made the car buying experience very easy. Very pleasant guys that are prompt, knowledgeable and thorough. I would happily recommend them to anyone thinking about buying a new or certified pre owned Vehicle

Taylor and Chris made the car buying experience very

Taylor and Chris made the car buying experience very easy. Very pleasant guys that are prompt, knowledgeable and thorough. I would happily recommend them to anyone thinking about buying a new or certified pre owned Vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Bill, we're delighted to hear that Taylor and Chris made your experience at Jaguar Land Rover Jacksonville smooth and enjoyable. Thank you for recommending us! Enjoy your new ride!

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Was handled quickly and efficiently with right outcome

Was handled quickly and efficiently with right outcome for all i am very satisfied with transaction

Was handled quickly and efficiently with right outcome

Was handled quickly and efficiently with right outcome for all i am very satisfied with transaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hunter, thank you for leaving Jaguar Jacksonville your positive feedback!

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Had an excellent customer experience with Daniel and

Had an excellent customer experience with Daniel and Fields Land Rover! Thanks for your good service!

Had an excellent customer experience with Daniel and

Had an excellent customer experience with Daniel and Fields Land Rover! Thanks for your good service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this 5-star rating! We appreciate it!

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Service was fast and completed quickly.

Service was fast and completed quickly. I had lunch nearby and the car was ready before I completed my meal

Service was fast and completed quickly.

Service was fast and completed quickly. I had lunch nearby and the car was ready before I completed my meal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your service experience at Jaguar Jacksonville was both quick and convenient! Thank you for sharing, and we look forward to assisting you in the future.

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Ordered my dream car (2023 Range Rover Full Size) in

Ordered my dream car (2023 Range Rover Full Size) in early 2022 and it delivered in November of 2022. It was everything I could have expected up until it required service. The Service department is nothing short of thieves. $600 for an oil change. That was expected. Them trying to fleece me for $1900 on brakes after 16k miles was where it got criminal. Refusing to allow them to “replace, repair, etc” led me to two other opinions. Going with the second option I learned that the brake line sensor had broken off which is the reason why my “breaks need replacing” light became illuminated on my dash. Coincidentally, at the same time when taking it in to Fields they said I needed new breaks. I have principles and immediately traded my car in. I only rate this dealership as a 2 and not a 1 as to not be confused with someone who mistakenly placed a 1 thinking that was a top rating. These people are crooks!

Ordered my dream car (2023 Range Rover Full Size) in

Ordered my dream car (2023 Range Rover Full Size) in early 2022 and it delivered in November of 2022. It was everything I could have expected up until it required service. The Service department is nothing short of thieves. $600 for an oil change. That was expected. Them trying to fleece me for $1900 on brakes after 16k miles was where it got criminal. Refusing to allow them to “replace, repair, etc” led me to two other opinions. Going with the second option I learned that the brake line sensor had broken off which is the reason why my “breaks need replacing” light became illuminated on my dash. Coincidentally, at the same time when taking it in to Fields they said I needed new breaks. I have principles and immediately traded my car in. I only rate this dealership as a 2 and not a 1 as to not be confused with someone who mistakenly placed a 1 thinking that was a top rating. These people are crooks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's disappointing to hear about your experience with our service department. We strive for transparency and fairness, so it's concerning that you felt otherwise during your visit. Your feedback is important, and we would like the opportunity to address these concerns directly with you. Please feel free to reach out at your convenience. Thank you, Kevin Coughlin - Service Manager - 904-642-1500 x140

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For over a decade, Land Rover Fields has consistently

For over a decade, Land Rover Fields has consistently proven itself to be the gold standard in automotive service centers. From my very first visit, the exceptional care and professionalism displayed by the team, particularly Mary and Dale, have made every experience outstanding. Their personalized approach makes me and my family feel genuinely valued as customers. Mary’s attention to detail and warm communication ensure that every question is answered and every concern is addressed promptly. Dale’s expertise and dedication to quality service give me complete confidence that my vehicle is in the best hands. The entire staff at Land Rover Fields goes above and beyond, whether it’s efficiently handling routine maintenance or tackling more complex repairs with precision. Their commitment to excellence, transparency, and customer satisfaction is unmatched, which is why I’ve remained a loyal customer for over ten years and will continue to trust them with all my Land Rover needs. I wholeheartedly recommend Land Rover Fields to anyone seeking a service center that truly cares about its customers and delivers unparalleled results.

For over a decade, Land Rover Fields has consistently

For over a decade, Land Rover Fields has consistently proven itself to be the gold standard in automotive service centers. From my very first visit, the exceptional care and professionalism displayed by the team, particularly Mary and Dale, have made every experience outstanding. Their personalized approach makes me and my family feel genuinely valued as customers. Mary’s attention to detail and warm communication ensure that every question is answered and every concern is addressed promptly. Dale’s expertise and dedication to quality service give me complete confidence that my vehicle is in the best hands. The entire staff at Land Rover Fields goes above and beyond, whether it’s efficiently handling routine maintenance or tackling more complex repairs with precision. Their commitment to excellence, transparency, and customer satisfaction is unmatched, which is why I’ve remained a loyal customer for over ten years and will continue to trust them with all my Land Rover needs. I wholeheartedly recommend Land Rover Fields to anyone seeking a service center that truly cares about its customers and delivers unparalleled results.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing such a detailed and glowing review of your experiences at Jaguar Land Rover Jacksonville! It's fantastic to hear that Mary, Dale, and the entire team have consistently provided you with exceptional service over the years. We truly appreciate your loyalty and recommendation. Looking forward to continuing this great relationship in the future!

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Friendly staff helped to select right car and large

Friendly staff helped to select right car and large selection of cars with almost all colors.

Friendly staff helped to select right car and large

Friendly staff helped to select right car and large selection of cars with almost all colors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kartik, thank you for taking the time to review Jaguar Jacksonville! We hope you enjoy your new ride!

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I recently had my full size Range Rover serviced at

I recently had my full size Range Rover serviced at Jacksonville Land Rover. Jatin was awesome to deal with! Highly recommend!!

I recently had my full size Range Rover serviced at

I recently had my full size Range Rover serviced at Jacksonville Land Rover. Jatin was awesome to deal with! Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Drew, we're delighted to hear Jatin provided you with awesome service at Jaguar Land Rover Jacksonville. Thank you for the recommendation!

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