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Land Rover Jacksonville

(377 reviews)
Visit Land Rover Jacksonville
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:00am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (904) 638-8130 (904) 638-8130
Used (904) 647-4220 (904) 647-4220

Reviews

(377 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Land Rover Jacksonville from DealerRater.

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Taylor and Chris made the car buying experience very

Taylor and Chris made the car buying experience very easy. Very pleasant guys that are prompt, knowledgeable and thorough. I would happily recommend them to anyone thinking about buying a new or certified pre owned Vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Bill, we're delighted to hear that Taylor and Chris made your experience at Jaguar Land Rover Jacksonville smooth and enjoyable. Thank you for recommending us! Enjoy your new ride!

Was handled quickly and efficiently with right outcome

Was handled quickly and efficiently with right outcome for all i am very satisfied with transaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hunter, thank you for leaving Jaguar Jacksonville your positive feedback!

Had an excellent customer experience with Daniel and

Had an excellent customer experience with Daniel and Fields Land Rover! Thanks for your good service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for this 5-star rating! We appreciate it!

Service was fast and completed quickly.

Service was fast and completed quickly. I had lunch nearby and the car was ready before I completed my meal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your service experience at Jaguar Jacksonville was both quick and convenient! Thank you for sharing, and we look forward to assisting you in the future.

Ordered my dream car (2023 Range Rover Full Size) in

Ordered my dream car (2023 Range Rover Full Size) in early 2022 and it delivered in November of 2022. It was everything I could have expected up until it required service. The Service department is nothing short of thieves. $600 for an oil change. That was expected. Them trying to fleece me for $1900 on brakes after 16k miles was where it got criminal. Refusing to allow them to “replace, repair, etc” led me to two other opinions. Going with the second option I learned that the brake line sensor had broken off which is the reason why my “breaks need replacing” light became illuminated on my dash. Coincidentally, at the same time when taking it in to Fields they said I needed new breaks. I have principles and immediately traded my car in. I only rate this dealership as a 2 and not a 1 as to not be confused with someone who mistakenly placed a 1 thinking that was a top rating. These people are crooks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

It's disappointing to hear about your experience with our service department. We strive for transparency and fairness, so it's concerning that you felt otherwise during your visit. Your feedback is important, and we would like the opportunity to address these concerns directly with you. Please feel free to reach out at your convenience. Thank you, Kevin Coughlin - Service Manager - 904-642-1500 x140

For over a decade, Land Rover Fields has consistently

For over a decade, Land Rover Fields has consistently proven itself to be the gold standard in automotive service centers. From my very first visit, the exceptional care and professionalism displayed by the team, particularly Mary and Dale, have made every experience outstanding. Their personalized approach makes me and my family feel genuinely valued as customers. Mary’s attention to detail and warm communication ensure that every question is answered and every concern is addressed promptly. Dale’s expertise and dedication to quality service give me complete confidence that my vehicle is in the best hands. The entire staff at Land Rover Fields goes above and beyond, whether it’s efficiently handling routine maintenance or tackling more complex repairs with precision. Their commitment to excellence, transparency, and customer satisfaction is unmatched, which is why I’ve remained a loyal customer for over ten years and will continue to trust them with all my Land Rover needs. I wholeheartedly recommend Land Rover Fields to anyone seeking a service center that truly cares about its customers and delivers unparalleled results.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing such a detailed and glowing review of your experiences at Jaguar Land Rover Jacksonville! It's fantastic to hear that Mary, Dale, and the entire team have consistently provided you with exceptional service over the years. We truly appreciate your loyalty and recommendation. Looking forward to continuing this great relationship in the future!

Friendly staff helped to select right car and large

Friendly staff helped to select right car and large selection of cars with almost all colors.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Kartik, thank you for taking the time to review Jaguar Jacksonville! We hope you enjoy your new ride!

I recently had my full size Range Rover serviced at

I recently had my full size Range Rover serviced at Jacksonville Land Rover. Jatin was awesome to deal with! Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Drew, we're delighted to hear Jatin provided you with awesome service at Jaguar Land Rover Jacksonville. Thank you for the recommendation!

We are repeat customers of Land Rover Jacksonville, and

We are repeat customers of Land Rover Jacksonville, and have been amazed from the start at just how great every interaction is. The sales representatives are all courteous and professional, and not overly aggressive. We have worked with Andrew on 2 different vehicles and we won’t be looking anywhere else for the next one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal customer of Jaguar Jacksonville! We're delighted to hear that Andrew and our team have consistently provided courteous and professional service. We look forward to assisting with your next vehicle purchase!

My vehicle was towed to Jaguar of Jacksonville my service

My vehicle was towed to Jaguar of Jacksonville my service rep. Jatin was very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joseph, thank you for sharing your kind words! Jatin and the team appreciate the kudos, and hope to see you again here at Jaguar Land Rover Jacksonville!