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Excellent service Very clean facility Very friendly and knowledgeable staff
Over all great experience, Jason was very knowledgeable of the car key selling points, very prompt when responding to messages, David assisted when Jason was unavailable to assist in the replacement of a damaged part on the car, and the ?ICE? accessory manager was awesome and very thorough.
The service was great .. I knew the what kind of car I wanted going in and they provided it .. My sales guy was supernice and worked with me and I didn?t feel pressured at all . The waiting for finance was a bit long, but overall everyone was super nice .
Training Service Dept. Employees
The employees in the Service Department need to be trained on how to be professional. I was having trouble with my truck and called to schedule to bring it in on Monday. After driving my truck today my reverse went out. My husband and I called Martin Chevrolet to let them know my transmission went out and I needed to bring it in today. My husband asked if the dealership had a wrecker that would pick up my truck because it's only 6 months old with 8,326 miles on it. He was told no but gave him GM Roadside Service phone number. I called for a wrecker to take it to the dealership. When we arrive at the dealership my husband asked where do they want the wrecker driver to put my truck. He was told "the wrecker driver knows where to go". This driver was from Houston and wasn't familiar with this dealership. Then were told "in the back". Where, how do we get there? "Over there and go around back". Once the wrecker get in back we ask where do they want it parked. We were told behind the fence. When I told the guy at the dealership it didn't have reverse then we were told to leave it were it was. We asked about a loaner vehicle and was told they didn't have one available. My truck is new and shouldn't have this kind of issues nor should we have to deal with rude employees.
Went to look at a vehicle and drove an hour and a half to get there. Told the salesman we were coming. When we got there the car was sent to auction that morning. No phone call or telling us that is was being sent out. Bad business etiquette.
Martin Chevrolet Cleveland Texas
Very good service. Excellent new car follow up services. Good overall services.
2018 Chevrolet Equinox
My wife and I were pleased with our salesman, Chris Miller. He made our experience at Martin a pleasant one. He was not pushy, but helped us in every way. The finance man, Bill Hurley, also was very pleasant and helpful. We love our new SUV, and hope to do business here in the future. Thank You.
Check engine light came on Called and spoke to Chris arranged to bring it in after work on Tuesday, they found the problem made an apt to come back on Friday because it was going to take app 4 hrs. Came back on Friday, Chris is very courteous and friendly, he kept me informed and my car was ready in about 4 hours and the warranty covered the repair.
Great service. They make sure you are comfortable.
All in a days work....
I did all my research with cars.com and when I found the right Truck for the right price I was driving the new truck the same day I got with David Bruner at Martin in Cleveland, TX. David had both the trucks I inquired about sitting next to each other like he promised. I drove out of there same day. If you want to cut to the chase use cars.com.