The employees in the Service Department need to be trained on how to be professional. I was having trouble with my truck and called to schedule to bring... it in on Monday. After driving my truck today my reverse went out. My husband and I called Martin Chevrolet to let them know my transmission went out and I needed to bring it in today. My husband asked if the dealership had a wrecker that would pick up my truck because it's only 6 months old with 8,326 miles on it. He was told no but gave him GM Roadside Service phone number. I called for a wrecker to take it to the dealership. When we arrive at the dealership my husband asked where do they want the wrecker driver to put my truck. He was told "the wrecker driver knows where to go". This driver was from Houston and wasn't familiar with this dealership. Then were told "in the back". Where, how do we get there? "Over there and go around back". Once the wrecker get in back we ask where do they want it parked. We were told behind the fence. When I told the guy at the dealership it didn't have reverse then we were told to leave it were it was. We asked about a loaner vehicle and was told they didn't have one available. My truck is new and shouldn't have this kind of issues nor should we have to deal with rude employees.
Went to look at a vehicle and drove an hour and a half to get there. Told the salesman we were coming. When we got there the car was sent to auction that... morning. No phone call or telling us that is was being sent out. Bad business etiquette.
My wife and I were very impressed with the customer service and buying experience at Martin Chevrolet Buick GMC. Our salesman, Cory, was very courteous... and helpful throughout the process. Buying a car is typically a stressful experience, but our experience at Martin Chevrolet Buick GMC went very smoothly. We are happy with our purchase and I highly recommend both Cory and the Martin Chevrolet Buick GMC dealership.
Thank you so much for your business Mr. Squyres! We guarantee it will be the smoothest car buying experience every time! We look forward to doing busi...ness with you in the future!
Very good service. Excellent new car follow up services. Good overall services.
My wife and I were pleased with our salesman, Chris Miller. He made our experience at Martin a pleasant one. He was not pushy, but helped us in every... way. The finance man, Bill Hurley, also was very pleasant and helpful. We love our new SUV, and hope to do business here in the future. Thank You.
Check engine light came on Called and spoke to Chris arranged to bring it in after work on Tuesday, they found the problem made an apt to come back on... Friday because it was going to take app 4 hrs. Came back on Friday, Chris is very courteous and friendly, he kept me informed and my car was ready in about 4 hours and the warranty covered the repair.
Great service. They make sure you are comfortable.
I did all my research with cars.com and when I found the right Truck for the right price I was driving the new truck the same day I got with David Bruner... at Martin in Cleveland, TX. David had both the trucks I inquired about sitting next to each other like he promised. I drove out of there same day. If you want to cut to the chase use cars.com.
I used Cars.com and found the greatest deal in the Houston area. I found Martin in Cleveland ,TX. I contacted Martin and in 10 hrs I was the owner of an... 2017 GMC Sierra SLT. David Bruner at Martin covered all the bases and made my deal happen so easily. Cars.com gives you every tool you will need when purchasing a new vehicle and I was glad I used them. I recommend them for all your new car purchasing. Cars.com
I was in the market for a new car. Went in and started talking to a salesman. Saw a vehicle I liked and tried to make a deal on it. The sales manager said... one thing then when I got back to finance it was a totally different story. Dealerships should not manipulate and mislead people like that.