DeMontrond Ford

Sales people; great! Bruce in financing; great! Service dept.; needs communication skills. Their catchphrase, Forever Warranty, is a joke. 4 purchases here. Never been lied to and delayed like this last time by service dept. Won’t be bringing in car or buying anymore from here. Kept car for a month with no rental. No updates unless we called.

Warranty Forever. A third party warranty scam The solution to a blown engine under warranty. Replace the engine with a salvage junkyard engine. And charge you 1500 bucks

I purchased a used truck from DeMontrond ford in Cleveland Tx on 02/24/2025. I was told by Bruce Martin that I would be required to purchase a warranty , gap insurance and a gps tracker before purchasing the vehicle. My credit score is excellent I was prequalified for a loan by Capital One finance. I was treated differently because I’m black. He was very dishonest , he used pressure tactics and hidden fees. When I got home I did my research on all the add on, I was required to purchase by Bruce Martin the financial manger he lied . I was told by the gap insurance company that I could cancel with a full refund to the finance company. I was unable to cancel the gps tracker for a refund . I should have left and went to another dealership but I wanted the truck. Every customer should be treated with respect and honesty regardless of their race. This was the worse experience ever. I’m still trying to get the status of the gap refund but all my calls to the dealership keep going to voicemail. My advice for you take someone with you to the dealership ,ask to see everything in writing and read over the contract twice before signing it. If you have excellent credit do not let DeMontrond Ford finance your loan.

Great customer service, there service dept is very professional. They keep you up to date on your vehicle.

I purchased a new Ford Explorer 7-4-2024, and I couldn't be more pleased. If you need a good sales guy ask for Jodie Richardson. He was great to work with, and he will take care of you. Also, to Angela, the finance lady, she was amazing. Thanks to both of you, and the entire Demontrond team!! Y'all are top notch

Service department sucks, they steal your money and not fix the problem 🖕 steer clear of you don’t want to be robbed blind.

Jodie Richardson made my truck buying experience memorable and enjoyable. I'll seek him out for my future automobile purchases. Love the truck and highly recommend this dealership.

Buyer Beware Of The 2017 Ford Expedition El 4x4 at Demontrod Ford! They Sold This Scrap Heap to us thank GOD we found the Rust fast enough ! They told us the would have never put it on the lot if they KNEW about it!!!!!!! WELL PEOPLE IT BACK UP for SALE ON THE LOT!!! Two Outside body shops told us it could be unsafe with side impact. Hope the owners see this and handle it properly!

Before I begin, please note I am Ford retiree and know how business should work.Previousy bought 3 vehicles from Anderson Ford which was purchased by Demontrond Ford in July 2019..Usually easy ,no pressure. My lease came due in June 2022 and decided to purchase vehicle.Usually this should take about a half hour.The lease end process at Demontrond ws xxxx. Get to dealer on June 30,2022 at noon.First I get preliminary paper work with a $500 add on to process purchasing lease.Tell the person processing fee not permitted and refuse to pay add on. I sit at the desk of the person processing paper work and after sitting for 2 hours he comes back and paperwork looks correct.Then I noticed an add on fee of $500 over residual..Though I leased from Anderson it was actually owned by Demontrond.The F&I manager added fee to markup lease.Then find out he was fired.Amount was at bottom of original contract which you would;d not notice. Another hour goes by.I am asked how I am going to pay for unit?Said by personal check.I am told the only way they can accept my check is to run a credit check on me or I have to get a cashiers check.Previous customer and bought 3 units from this location with personal check. I drive back to my bank(25 minutes) get cashiers check.Then drive back to dealer.Then finally sent to F&I office and of course trying to sell me things I don't need. Be smart and find a Ford dealer that cares about customer who may try to build relationship for future business. This dealer should not be in business or needs rraining from Ford how to treat customers.

The more I have to wait the more auguvated I seem to get.I purchased a 2018 Ford fuision at this dealership on March.29,2022.On June 9,2022 I carried it in supposedly for miss fire,was told 2 coils and plugs was bad,on june 14,2022 was told the car was fixed.Well I didnt even make it home before it started cutting up again.So they had to send the tow truck after it.Well was told then another coil out,and a wire broke.Fixed that,still didnt fix it so then told the oil seperator was out and it took a week to get one in,So I called,and was told the technician who was working on my car was no longer there but they was getting another one on to.Well got a call and said your car is ready,so I go to pick it up,got on the road and same old thing,barley get to the u turn to take it back,So they send one of the ladies to ride with me,I just told her to drive,and she right off noticed what it was doing.She ask to leave it with them 7/1/[2022,so this morning I called,they have not even touched it.And they will be closed 7/4/2022,oh and its still under warranty, 3 of them ,So here I am my car has been there almost a month,with me almost begging for a loaner car,because I have been off work a month,from eye surgery, and have to go back to work 7/4/2022,So have to try to find a way to work at 230 in the morning, And now its gonna be 4/5/2022 before I can even Find out any more bad news.Oh and not to say I already have 18000.00 in the car,God help me