DeMontrond Ford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
64 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 5, 2019

    I bought a Ford Focus and needed some repair work on the top from a dent in it Took it and left it for 3 days. I got my car back and noticed a few days... later there is a shoe mark torn into my leather seat Greasy prints all inside my car and on the sun roof controls. My husband took it back to show them they have denied doing this to my new car. My roof panel is loose and you can see daylight also. The body shop manager called me and said they made a claim to ford for the damage and they denied it. WHY? Ford did not do this they did. They refuse to fix my car. The body guy is lying about not doing this to my new car. SO, I INFORMED HER WE WILL NEVER PURCHASE ANOTHER VEHICLE OR REFER ANYONE AGAIN TO THIS DELEARSHIP AGAIN. WE HAVE PURCHASED SEVERAL VEHICLES THERE IT IS OBVIOUS THIS BODY SHOP IS BAD NEWS JUST GROM THE REVIEWS I CAN SEE. If Mr Anderson was still around this would have e been made good He was a good man.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Laura, thank you for the feedback. Please know that we take your concerns seriously. This information will be shared with our upper management team fo...r review.

  • 5.0 out of 5
    July 23, 2019

    Absolutely LOVED working with my salesperson Caleb; He worked VERY hard to ensure I drove out with my NEW Escape. Caleb understood my terms and was very... caring in handling the buying process after my Fusion was TOTALED in an accident.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 20, 2017

    We have been buying trucks with Anderson Ford for 12 yrs and have always been satisfied. This dealership is A+++ above any other we have dealt with.... Customers are treated like family. I am grateful for this blessing and so qlad to have friends and family that helped make it happen. God bless Texas.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 25, 2019

    very professional, a family type atmosphere, enjoyed the people that helped me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 22, 2019

    The staff was quick, knowledgable, and very professional........ I would recommend them to anyone.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 21, 2019

    Everyone was very nice and helpful. It was quick and easy. And they didn't mind me car shopping in a storm. On my only day off work. Would definitely go... back

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2019

    I purchased my car from this dealership, and loved them. But today I was having it serviced good experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2018

    Excellent Experience! Brad Crow and Matthew Coleman made all the difference in the world. I highly recommend this dearlership. Fair, Friendly, no pressure,... with honest folks making you feel happy and comfortable to buy from them. Matthews’ knowledge is second to none!!! Professionalism at its best. Thanks Matt and Brad!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    August 11, 2018

    this service was terrible they said they did front end linement and didnt and charged me l20.00 I didnt know it till i went to buy new tires and they... told me you dont have a front end alinement

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    July 23, 2018

    Bought a 2018 Ford F-150. It was a used truck but only had 5700 miles on it. About 2 weeks after buying the truck the backup proximity alarm began sounding... and there was nothing there to cause it to alarm, also the right mirror would not adjust. Took it to service dept. to have it checked. The service tech pointed out small dent in the bumper. They kept my truck for 1 week saying the electrical tech was backed up. When I went to pick it up they said the mirror was disconnected and there was nothing wrong with the sensor. I drove it home and a few days later the alarm sounded again for no reason. I went to the back to look at it and noticed that the bumper was bent in on the right side. I called Ben the salesman and talked also to Mike the sales manager. The end result ( according to them ) was that I caused the damage and was responsible for paying for the damage myself. SO..... If you are unfortunate enough to purchase a vehicle from them be sure you inspect it with a fine tooth comb because they are not above slipping a damaged vehicle in on you. Personally I think they knew about the damage and because it is so minor to look for slipped it right past me. I will NEVER, EVER step foot inside this business EVER !!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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