Covert Hutto

scheduled oil change got in and out in about 20 min that was nice usually takes longer

I called 5 times with the stock number off of their own website of a vehicle to make sure it was on the lot before I drove nearly 2 hours to see it and most likely buy it. When I got there, it had sold not that day, but many days prior. They couldn't even tell me when. They just wanted to get me there and thats pretty common for untrustworthy dealerships.

Covert has always provided me with excellent vehicle service requests and they are staying in great service providers without massive price or cost increases. We will continue to use their services!

I purchased a 2021 Chevy pickup on Oct. 21, 2025, Shortly after purchase, the pickup engine light came on, I called the services department and was told to take it to any chevy dealership. I then took it to Bastrop Covert. They discovered that there was a fuel tank issue, a broken motor mount and missing bolts and brackets on tranny and also tranny fluid linking due to being overfilled. After 21 days I received my truck back stating it was fixed. Within days of picking it up, I drove to Kansas for a family visit and drove to the airport to go on vacation. When we returned home we noticed tranny fluid leaking heavily onto the ground. This was Sunday Jan. 25, 2026. The next day Monday Jan. 26, 2026 we took it to the local chevy dealership in Kansas to have it inspected before I drove it back to Texas. They reported the truck needs I new tranny and advised not to drive it back to Texas. I had to have family take me back home to Texas and now have the expense of a plane ticket to get back to Kansas to pick up my truck. The truck has been out of services over 9 weeks since purchasing on October 21st. While the extended warranty has covered some repairs, the repeated failures and prolonged downtime so soon after purchases have been extremely disappointing. I was told the vehicle was being sold "as-is" yet the number of mechanical failures discovered shortly after purchased raises concern about pre-sale inspection quality.

My Infotainment system had quit working properly right before Christmas of 2025. I had Google possible causes and solutions with results of fuses and the HMI module. I checked the fuses which were good so the only other thing would be the HMI module. When I took my vehicle, on 1/10/26, to Covert Chevy of Hutto, the technician claimed the radio control assembly needed to be replaced and I was charged the diagnostic fee and $599.98 for the part. I was told it would be about a week before the part would arrive. So, I waited that week and into the 2nd week I call the parts/service department and was told the part had come in but was initially misplaces. I made arrangements to have the radio control assembly installed on 1/28/26. I arrived on that day, and my vehicle was taken to install the radio control assembly. After waiting, the service advisor approached me and told me that the radio control assembly didn't solve the issue and now the technician stated that the HMI module needed to be replaced which would cost me an additional $1670.28. I asked if I could get a refund for the initial part I paid for and was told no because the part had been installed and couldn't be returned according to the service manager Pedro Juarez-Macias. So, I paid the $1670.28 for the HMI module. Again, I had to wait a week for the HMI module to arrive, but I made arrangements to have it installed on 2/7/26. After the install everything worked correctly, but what was interesting was all my saved radio presets were there. I had Googled if the radio assembly or HMI were changed would I have to reprogram those save channels and Google said yes. So, it makes me wonder did they reinstall the original radio control assembly? Anyways I was still overcharged $599.98 for the radio control assembly that was not the issue. Since there is not currently a department head over Parts and Service, I tried to email the General Manager, but I received no response to try and resolve my issue. EDIT I know they want better than 1-star reviews, but I stand with what I initially posted. I got ripped off by the service center for almost $600.

I was a buyer who knew exactly what I wanted and Ryan Gill, along with the dealership, was able to deliver. When it came time to execute, we did promptly and you guys delivered. I am the kind of customer who cares deeply about sticking to your word and Ryan did just that. I also am the kind of customer who takes great care of his vehicle, so the service relationship is extremely valuable to me. Let it be known that this survey response is exclusive to Ryan Gill and the dealership as I have not yet had an interaction with the Service Department. My hope is they too are on their game and are experts who can deliver.

Just see Jenna that’s all you need to know quick and easy like always

I got accused of stealing the keys to the truck i was buying,the truck was dirty,needed gas. Added things i didn't need or want.

Craig - internet manager has been amazing thru my entire car buying process. He has gone above and beyond on customer satisfaction!! I never felt pressured and he was honest and upfront the whole time. Also my entire car was bought thru text/email and they delivered the car to my front door. Even after the sale when it was time for oil change and maintenance - He helped me get my car to and from dealership seamlessly for quick service. I am throughly impressed with him and the quality of service from ford Chevy Hutto! Keep it up yall! Wish every car salesman/dealership was like this,

I just want to tell you about the great experience we had at Covert Hutto. Jonathon Alcala gave us the perfect amount of action, answers and attention. We give him an AAA+! We aren’t the type of people who want to be followed around the lot! We were out of there in 3 hours; happy with our new vehicle and happy with what we got with our trade-in! We also liked the attention to detail of finance guy Turbo Brad Bradley. We would definitely recommend them!