Gabriel/Jordan Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
71 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 29, 2019

    Attention Buyers PLEASE DO NOT PURCHASE A VEHICLE AT THE HENDERSON LOCATION. CHAD is most unprofessional general manager an doesn’t have any integrity.... Chad is all about greed and not the customer/ buyer.I purchased a Chevy Tahoe January 31. The vehicle has had so many problem.... Gabriel Jordan knew they sold me a lemon. I would recommend buyers stay away from these wolves in sheep’s clothing. Will NEVER buy here again

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Natalie, it is discouraging to hear of your experience at our dealership. We would appreciate the opportunity to address the concerns you brough...t up and work with you to resolve this situation. Please reach out to our General Sales Manager, Mike Wade, at (936) 327-4327 and we will do our best to make this right. We hope to hear from you soon.

  • 1.0 out of 5
    February 3, 2019

    we have Purchased 2, 2015 trucks from this dealership.We are now trying to trade the last truck in on another vehicle. The odometer check shows inconsistent... mileage. Carfax shows this truck to have had 84,615 miles on it before we purchased it in 2015. The amount of mileage showing on the truck and on our contract when we purchased it was 38,363. 2 yrs. later our truck shows 20,000 less miles on it than before we purchased it, making it worth roughly $8,000 less money. IF any dealership or individual was interested in buying it. with this can of report. We of course went right back to Gabrial /Jordan Ford and asked them to help us clear this up. They refused, saying it was our problem and they didn't deal with Carfax. Everyone but one person we tried to trade this truck with, did. They also said that they had proof that the mileage on the truck was correct when we bought it. They wouldn't give us a copy of that proof, nor would they contact carfax and give them that proof. We have been loyal customers of this dealership for many years. This is the way they treat their loyal customers. Should we all check Carfax before we purchase from this dealership? Do they often sell vehicles where there is a 50,000 mileage difference showing on one of the most popular car reporting agencies? They couuld have straightened this out for us in a few minutes, we even offered to pay any cost that they would be billed.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please give our General Sales Manager, Mark Miller a call at (936) 327-4327 and we will do our best to make this better. We hope to hear from you soon.

  • February 7, 2017

    Just a quick recommendation of and compliments to the folks at Gabriel Jordan. Ford in Livingston, Texas. .I needed a low mileage used car and they came... through like Gang Busters. They gave me good trade in value and good price on the new used car. The transaction was quick and painless. If you are looking for a new or used truck, SUV or car, check with Terry or Clint. Tell them Pete sent you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 27, 2017

    I love keeping business in our home town and when the services matches the sales experience, life is good. Gabriel/Jordan Ford exceeded our expectations... in dealing with a tire problem. We will continue to be loyal customers. They are the best New car dealer in Livingston and the service is the best.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 24, 2016

    For a process that can so often b uncomfortable to say the least, this transaction went very smoothly. Kudos to all those involved in my recent purchase.... Made our holiday that much brighter to have been given what we considered a fair deal on our purchase. Would recommend with no hesitation.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 1, 2016

    Just purchased a new Ford F150. I live in Plano Tx, and dealt with the sales people all by phone. After finding the truck I wonted the deal was made and... delivered to my home in Plano. I will be doing business with Gabriel Jordon Ford for a long time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Take care!

  • 5.0 out of 5
    January 19, 2016

    Fast and friendly service Dept. Personnel is always knowledgable no matter what questions asked. Keep up the good work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Margaret, thank you for your positive review. We're happy to have been of service to you. Please let us know if there's anything else we can do for yo...u.

  • 5.0 out of 5
    January 13, 2016

    Recently purchased a used vehicle from Gabriel/Jordan. Salesman was very curtious, friendly and best all, not pushy. Vehicle was well priced so we didn't... have to struggle through a lot of frustrating negotiating.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 8, 2016

    Great experience. Found a F150 online, talked to sales person by phone about my trade-in value, then drove 4and1/2 hours to their location. Fantastic people... and service. Recommend them highly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for your feedback. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can d...o for you, please give us a call. Safe (and fun) driving!

  • 5.0 out of 5
    December 26, 2015

    I originally purchased a 2012 ford focus hatchback from them. It was good, the car was beautiful, looked brand new, low miles, reasonably priced. Very... happy when i drove off with it. However after 2 months the car began acting strangely, dying out for no apparent reason. The service dept. was wonderful and replaced a part with on a recall and one that was under warranty. This however did not solve the problem. Due to the situations that i was put in when the car died-out i was very fearful and even though i really loved the car did not feel safe driving it anymore. Clint the manager went out with me and looked at other options. We agreed on a 2016 Escape, and Clint gave me a tremendous deal, I've been somewhat leary of car dealers because of past experiences but this dealership has renewed my faith in good honest people, excelling in fairness and customer service. ( i used to be a business owner myself) Kuddos to this dealrship and i am a forever customer!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are happy you had a pleasant experience here at Gabriel Jordan Ford. We always strive to provide personable and excellent customer service. Thank y...ou again for the review!

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