Step One Chrysler Dodge Jeep Ram Crestview

Carlos is a five star guy. 10/10 I would recommend that fella to anybody.

Hello My Name is Quashane Nelson I really liked Step One Automotive They Were Really Nice To Me And I Would Recommend Peope To Go Speak With Cody He The Best

Service department is terrible! Get everything in writing. I made an appointment for my jeep gladiator on a Monday at noon. Multiple text were sent about how they had to work it in finally on Wed. They looked at it with some possible issues, but then had to work it in again. Finally, over a week they “worked it back in.” Then even though he said it was a wiring issue, the car dash said it was a transmission issue. Now that expensive warranty will not cover the cost! Oh, BTW did I mention I bought this vehicle from them only 3 months ago. Don’t let them talk you into the warranty because it will not cover your work. Also, no need for an appointment because that means nothing. Never again will I buy a car from them or use their service department. I would love to post pictures of the text timeline and my car messages. I will be posting on every review site I can find!

Dianne was our sales representative and she was wonderful, patient, with wonderful communication. From the second we walked in she made us feel confident we selected the right company. Our family appreciates you very much, thank you again!!!

The service department me told my truck would ready by a Friday. This was a Tuesday .When I called them on a Thursday they said my truck was pushed to next week. They didn't even give me a reason why it pushed back.. They at should have called and told me.It was a good thing I didn't waste my Friday going over there to get it.

Fast and simple. The process was streamlined, from start to finish. Sales and finance people were very courteous.

We were very disappointed when call for them to check my brand new tires. We spend a lot of money 2weeks ago and was told we could get them looked at anywhere in the US. I am in Destin Florida and wanted to have a slow leak looked because I would be back on the road tomorrow morning. After being on the phone for 30 minutes to see if I could have them look at the back right tire they totally refused to see me until 6 days later. Don’t count on them for any service.

The sales team here was amazing! Easiest, quickest vehicle purchase I’ve ever made. I will be buying all my vehicles from now on from them!

Nathan went above and beyond to find us the perfect Jeep. He was knowledgeable about the Jeep and very easy to work with. Would highly recommend him for a vehicle purchase.

Great experience with Rebecca. She was friendly and easy to deal with. She answered all my questions and the entire process was seamless. Would highly recommend this employee.