David Scott Lee Buick GMC

Excellent service I really appreciate everything they filled up my tank and cleaned the vehicle very sweet people I am very grateful as of right now

I failed to make an appointment and they were still able to work me in on a Monday morning in a reasonable amount of time and fixed my problem.

Purchased a GMC Sierra 1500 July this year got me a tire protection with it just the other day I had a screw on the top of my tire took it over to your dealership to get fixed. I was assuming that the tire protection would take care of it, but it only takes care of if I need a new tire. It is what it is but my reason for this review was, I walked in and told them that I had tire protection and they told me it was excuse me they did not tell me that the screw was not covered so I ended up getting charged $45 and on top of that they told me I got a discount which like it was somehow supposed to take the sting away for me being upset about my tire protection not covering a simple screw. I don’t know that I would’ve taken it home myself cause I got a tire patch kit at the house.

I wanted to follow up regarding my 2024 GMC Canyon and, first, thank everyone who helped me with the recent service visit. I especially want to recognize the following members of your team: Kevin, my service advisor at drop-off, did an excellent job test-driving the Canyon with me to identify the rattle and the play in the steering wheel. He was very thorough and professional. LeCreasha, your service scheduling coordinator, was wonderful to work with. She arranged the appointment and the loaner vehicle and made the process very easy. Lee, service valet, was very helpful when I dropped off the Canyon and transitioned me into the loaner vehicle. DP, my assigned service advisor, kept me informed throughout the repair. He called on September 9 to let me know the rattle and steering concerns had been diagnosed and that the repairs would be covered under warranty. He also contacted me on Friday, September 11, to let me know the Canyon was ready. Donna, service valet, was also very kind and helpful when I picked up the vehicle today and offered excellent customer service. I sincerely appreciate everyone's efforts. I know this has been a persistent problem, and I appreciate the dealership continuing to work with me to get it resolved. Everyone I dealt with was courteous, professional, and helpful. New concern after today's pickup I did notice one issue after leaving the dealership today that I would like to have documented in my service history for the Canyon. While driving home after picking up the vehicle, I noticed that the Canyon now has a slight pull to the left while driving. I did not notice or report this particular issue before the recent repair. Since the vehicle was just serviced for the steering/rattle concerns, I wanted to make sure this new condition is documented promptly. I recorded a couple of videos on my drive home that demonstrate the issue, and I will attach them to this email for your records. I am not requesting that the vehicle be brought back in at this time. The Canyon is currently driveable. I simply want to establish a written record that this condition was noticed immediately after the recent service, so that if the condition persists, I can have it evaluated and corrected at my next service visit. Would you please reply to this email confirming that this concern has been documented in my service history/vehicle record? For clarity, the concern I am requesting to have documented is: Following pickup of my 2024 GMC Canyon on September 14, 2026, after the recent warranty repair of the rattle and steering concerns, the vehicle has a slight pull to the left while driving. The owner noticed this condition on the drive home immediately after pickup and has video documentation of the condition. Owner is requesting that this concern be documented for evaluation at a future service visit if the condition persists. Again, I want to emphasize that I appreciate the work your team has done. My purpose in sending this email is simply to make sure this newly noticed condition is properly documented while the timing is fresh. Thank you again to Kevin, LeCreasha, Lee, DP, Donna, and the entire service department for your professionalism and assistance. Sincerely, Joe Jansen 2024 GMC Canyon ***This is an email I sent the day I received my vehicle from service. No one has returned an email or a phone call*** Email was sent to [email protected] (on the paperwork) ******This same service has now been performed 3 times***** Please have someone call me. Vehicle was dirty when picked up. (dirtier than when dropped off) Even though the paperwork stated Car wash was performed.

Overall experience was great. Devin took great care of me from start to finish. He made sure that everything was done right.

Awesome salesman James Stivey. I purchased 2022 Jeep Cherokee yesterday ⭐️⭐️⭐️⭐️⭐️ Keep up the good job.

Terrible service department Drove my car in for a diagnostic test Charged 250 they wanted to charge me 4900 to fix it had to get it towed out of there go figure idrive it in they break it don't try to get customer service they never call you back until you ask for the real manager

Love them they are great and highly recommend them to anyone one they have been a big help since loosing my dad.

The first offer for my trade was ridiculous. But they soon came to realize that other dealers were eating their shorts. After 4 days they came to the table and earned the business of a local. I’ll go back next year for another vehicle if they play nice.

It was easy to get an appointment on the desired day and they did the work quickly.