Cass Burch Chevrolet

I had an absolute nightmare of an experience. I would implore everyone to read this post before making a decision to bring their vehicle here. I took my car there on 03 Sep 2024 for a "studder" when accelerating and had a missfire p0306 code. They couldn't duplicate a problem, on the drive home from picking it up it did it again. Had the tech drive with me, he said it was the torque converter. Days later they diagnosed it as bad lifters and said it was a 3 day job. 2 weeks go by waiting for parts and I have to call to get any updates. Now they stated that there were customers in front of me and id have to wait. I had to call again and again for weeks for them to give me any updates. The car didn't get done till 17 Oct 2024, over a MONTH for a 3 day job. Then they said my battery didn't die but had a bad cell. I.e. someone probably shorted it out, and a new OEM one was $498!! I refused to pay for the most expensive battery in history and for something that broke while in their care. They said the battery is over $320 (so that $180 for a 5 min job to loosen 2 bolts). They settled on me paying 1/2 of a new battery, totaling $100 (that means the battery is actually $200).I went there the next day, fri Oct 18. When I got there, I sat across from Cara at her desk while I waited to pay my $100. Cara(the service manager) made a big deal about how much computer work it took to bring the battery price, and then at the end mockingly said as she was typing the price into the computer: “ok your price, $100, our price that were paying $221”. I stayed silent, paid and left. Come to find out that they put in an AC Delco battery from an autoparts store! Then the car the whole drive home made a rubbing noise while turning, and it would get better as the car warmed up. My wife brought it back and the mechanic said it was just a inner fender well that was rubbing, which didn't make sense on why it would go away as the car warmed up, but they "fixed" it and sent her on her way. But before I can bring it back in, while waiting on a red light, the engine violently missfired, shook and shut off. I paid for a tow yet again and they said they messed up putting the engine back together from the original job! The car was done 31 Oct 2024, 58 days later! I asked about the rubbing noise and they said they couldn't duplicate it. The rubbing progressively got worse so I brought it back in a 3rd time. They then diagnosed it as a bad differential. On 08 Nov 2024 they fixed it and I finally picked the car up after over 2 MONTHS LATER!! But long and behold the rubbing noise is less but still obviously present, so it is not fixed. I didn't get a rental car until over 30 days in and I had to demand one, it was not offered. We were not allowed to get a comparable size vehicle which led to us canceling a family vacation. I ended up missing multiple days of work to continuously pick up and drop off the car that cost me over $200 in tow fees. This has been the worst automotive experience I've had in my life, and I will never bring my car back there. Please reply or reach out anyway possible and I will be more than happy to answer any questions.

Excellent customer service. Long process due to overall vehicle work which required parts delay due to covid. Overall satisfied experience would recommend to family and friends that may need service on there personal vehicle.

Market adjustment fee of 4400.00 is a savvy way of business. Also, there check to DMV for tax tag and registration left me paying 600.00 and never got the manufacturer rebate of 700.00. I was referred to this dealership from the manufacturer on there website. I felt very uncomfortable with this dealership from the first call .This dealership has to hide the price from the manufacturer because there price. I'm not driving this car like I stole it and I did not get a rocking chair as on the radio advertisement. I wish my Chevy dealership in Tallahassee had the car as there all up front on their fees. The bookkeeper lady told me they can charge whatever they want and they're not responsible Dmv tag reg and tax fee's rudely, which was supposed to be included.

5th time is a charm...I can trust David knows what I want and deliver simething that makes me happy. He listens and stays upfront on all aspects of the process.

Always a pleasure to come to this location. Staff is very friendly and takes good care of me

Great place to buy a vehicle. The purchase was quick. The service department staff are friendly and efficient. I have had no problems.

Everyone was very courteous and helpful. Have call backs when they said they would.

Very enjoyable . Staff are very friendly and useful. Easy scheduling for appointments

I was able to get an appointment time the same day I called with concerns about two warning icons on the instrument panels and did not have a long wait for these to be diagnosed and taken care of. I'm always impressed by the courtesy of everyone in each department I meet at Cass Burch in Quitman, GA who make me feel like an important customer! Thanks so much for your friendly greetings and terrific customer service.

This was my first visit to Cass Burch Chevrolet in Quitman but it will not be my last. I'm very happy with the service I received for my Silverado. My service consultant, Bobby, was very helpful and explained everything and answered some questions I had. There are closer dealerships in my area but I'll drive the extra for the service quality I received.