Hobson Chevrolet Buick

(4.4) 18 reviews

Dealer on Cars.com since January 2009

Currently in stock!

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New Used Service

Today's Hours

Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:00 PM
Mon 8:30 AM - 7:00 PM
Tue 8:30 AM - 7:00 PM
Wed 8:30 AM - 7:00 PM
Thu 8:30 AM - 7:00 PM
Fri 8:30 AM - 7:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 5:00 PM
Tue 7:30 AM - 5:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:30 AM - 5:00 PM
Fri 7:30 AM - 5:00 PM
Sat Closed
Sun Closed

Reviews

4.4
18 lifetime reviews.
  • Hobson ease
    February 19, 2018

    This dealership always goes above and beyond their duty to make my visit an easy part of my day. Making the appointments are extremely convenient, the... explanations of the work and schedules for my vehicle are plain and clear and my wait time is short and comfortable.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Awful Service.
    June 27, 2017

    I'm writing this review because I was appalled by the horrible customer service from a crotchety old man named Louie who is a clipboard manager (as fa...r as we could tell) in the service department. When we pulled in with our Chevrolet 2500 pulling a horse trailer (it was not for anything other than inquiring about a service and having a simple potential repair done, which involved clearing a code - something we had done right then and there by a very nice, competent mechanic named Greg without even having to move the truck), Louie--after not even greeting my boyfriend when he stepped out, said hello, and asked how he was doing--advised us that we had picked a bad time and asked no one in particular "What idiot brings a truck in with a horse trailer?" Of course, he did not greet us or attempt to listen to our problem before assuming that we had brought the truck in for a serious repair that would require it coming back into the bay. He continued on and on about how stupid it was to bring the truck in, in front of us and the rest of the staff. He still had not permitted my boyfriend to tell him the problem, which is his whole job, nor would he have been likely to listen if my boyfriend had interrupted him to tell him. Listening is not one of his strong points. Greg came up and asked what was wrong, and when my boyfriend told him, he said it was indeed probably a simple issue. He flashed our computer right then and there and agreed with us that we had probably done all we could to fix the problem on our own before we brought it in. I cannot properly express in mere words how poorly this wretched behavior reflects on Hobson Chevrolet. It was entirely uncalled for. I have been to many dealerships and never once encountered such an unprofessional individual. If he is unable to control his mouth, or he is incapable of making judgments until after he knows what a customer needs, then he is unfit for not only the entire customer service field but probably most any job where pleasant interaction with the public is required on any level. We will be sure to tell everyone we know about this experience, and with my boyfriend being state law enforcement and me being in that same agency, that's a lot of people. Sad that this could be avoided by Louie deciding to be a decent human being and do his very simple job. He wasted our time, the dealership's time, and his own time with his actions. We were not blocking any incoming or outgoing traffic, and even the mechanic agreed there was nothing wrong with us bringing the truck in as it was, since we do not live in Cairo and caused not a single person any inconvenience by bringing it in with the trailer except for Louie, who simply invented the inconvenience in his head.

    Customer Service
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Lorraine, I apologize for the experience you had at our dealership. We try to treat every customer with the respect and courtesy they deserve. Please... contact me personally and I would be glad to discuss this matter with you further. Bart Butler General Manager 229-377-4162


  • awesome service
    April 20, 2017

    Is the place to be for service. A++++++++++++++++++++++++++++++++++++++++++++++++++

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.4

10 lifetime reviews of the Service Department.

  • Hobson ease
    February 19, 2018

    This dealership always goes above and beyond their duty to make my visit an easy part of my day. Making the appointments are extremely convenient, the... explanations of the work and schedules for my vehicle are plain and clear and my wait time is short and comfortable.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Awful Service.
    June 27, 2017

    I'm writing this review because I was appalled by the horrible customer service from a crotchety old man named Louie who is a clipboard manager (as fa...r as we could tell) in the service department. When we pulled in with our Chevrolet 2500 pulling a horse trailer (it was not for anything other than inquiring about a service and having a simple potential repair done, which involved clearing a code - something we had done right then and there by a very nice, competent mechanic named Greg without even having to move the truck), Louie--after not even greeting my boyfriend when he stepped out, said hello, and asked how he was doing--advised us that we had picked a bad time and asked no one in particular "What idiot brings a truck in with a horse trailer?" Of course, he did not greet us or attempt to listen to our problem before assuming that we had brought the truck in for a serious repair that would require it coming back into the bay. He continued on and on about how stupid it was to bring the truck in, in front of us and the rest of the staff. He still had not permitted my boyfriend to tell him the problem, which is his whole job, nor would he have been likely to listen if my boyfriend had interrupted him to tell him. Listening is not one of his strong points. Greg came up and asked what was wrong, and when my boyfriend told him, he said it was indeed probably a simple issue. He flashed our computer right then and there and agreed with us that we had probably done all we could to fix the problem on our own before we brought it in. I cannot properly express in mere words how poorly this wretched behavior reflects on Hobson Chevrolet. It was entirely uncalled for. I have been to many dealerships and never once encountered such an unprofessional individual. If he is unable to control his mouth, or he is incapable of making judgments until after he knows what a customer needs, then he is unfit for not only the entire customer service field but probably most any job where pleasant interaction with the public is required on any level. We will be sure to tell everyone we know about this experience, and with my boyfriend being state law enforcement and me being in that same agency, that's a lot of people. Sad that this could be avoided by Louie deciding to be a decent human being and do his very simple job. He wasted our time, the dealership's time, and his own time with his actions. We were not blocking any incoming or outgoing traffic, and even the mechanic agreed there was nothing wrong with us bringing the truck in as it was, since we do not live in Cairo and caused not a single person any inconvenience by bringing it in with the trailer except for Louie, who simply invented the inconvenience in his head.

    Customer Service
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Lorraine, I apologize for the experience you had at our dealership. We try to treat every customer with the respect and courtesy they deserve. Please... contact me personally and I would be glad to discuss this matter with you further. Bart Butler General Manager 229-377-4162


Read all Service & Repair reviews
Service Pricing

    Wheel Balance

    $59.95 and up*

    Tire Rotation

    $39.95 and up*

    Oil, Filter Change

    $29.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2009

The Hobson name has been selling new & used vehicles
in North Florida and South Georgia for over 30 years!
Same Great People! Same Great Service!

""The Best Price... First Time... Every Time!""
Hobson Chevrolet Buick
150 8th Ave NE Cairo, GA 39828
New (229) 384-6477
Used (229) 384-6249
Service (229) 233-0464
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