Hobson Chevrolet Buick

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 1, 2019

    Didn't even have to be there (car towed in). Knew everything would be well taken care of.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2019

    Great, friendly, fast ,great people ,recommend to all my friends

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 26, 2018

    fantastic people doing a great job. customer service and sales doing an incredible job

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the kind words, Martin! Let us know if we can help you with anything else. Kind regards, Hobson Chevrolet Buick Team

  • 5.0 out of 5
    August 20, 2018

    Very good service and super friendly! Love this dealership and the folks that work there.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have... a great day. Kind regards, Hobson Chevrolet Buick Team

  • 2.0 out of 5
    May 15, 2018

    What was wrong with my vehicle is still what's wrong problem was not fixed. These visit only I have had visit that was much better.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sandra - Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact us at your earliest... convenience. We'd like to further understand what happened and address these concerns. We look forward to hearing from you. Kind regards, Hobson Chevrolet Buick Team

  • 5.0 out of 5
    May 11, 2018

    Hobson Chevrolet has NEVER let us down for service. We have purchased and traded many cars over the years and will always consider this our "go to" place... for anything car related! Their staff are always warm and welcoming and always make you feel they are there to serve you, the customer.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitat...e to contact me or visit us if you need anything else. Kind regards, Hobson Chevrolet Buick Team

  • 5.0 out of 5
    March 20, 2018

    My oil was changed in a timely manner and always! Nice clean atmosphere

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Yasheka, thank you for the feedback! We are happy to hear of your positive experience at Hobson Chevrolet Buick, and we are grateful you chose us for ...your automotive needs. We look forward to working with you again in the future! Kind regards, Hobson Chevrolet Buick Team

  • 5.0 out of 5
    March 5, 2018

    Well pleased with the service and professionalism of this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for this amazing review, Tellesia! We really appreciate your business. Kind regards, Hobson Chevrolet Buick Team

  • 5.0 out of 5
    February 19, 2018

    This dealership always goes above and beyond their duty to make my visit an easy part of my day. Making the appointments are extremely convenient, the... explanations of the work and schedules for my vehicle are plain and clear and my wait time is short and comfortable.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Curtis, we really appreciate you taking the time to leave a review about your experience at our service center. We're glad to hear that you felt the H...obson Chevrolet Buick team went above and beyond to help out with your vehicle needs. Thank you for continually trusting us with your automotive needs. Kind regards, Hobson Chevrolet Buick Team

  • 1.0 out of 5
    June 27, 2017

    I'm writing this review because I was appalled by the horrible customer service from a crotchety old man named Louie who is a clipboard manager (as far... as we could tell) in the service department. When we pulled in with our Chevrolet 2500 pulling a horse trailer (it was not for anything other than inquiring about a service and having a simple potential repair done, which involved clearing a code - something we had done right then and there by a very nice, competent mechanic named Greg without even having to move the truck), Louie--after not even greeting my boyfriend when he stepped out, said hello, and asked how he was doing--advised us that we had picked a bad time and asked no one in particular "What idiot brings a truck in with a horse trailer?" Of course, he did not greet us or attempt to listen to our problem before assuming that we had brought the truck in for a serious repair that would require it coming back into the bay. He continued on and on about how stupid it was to bring the truck in, in front of us and the rest of the staff. He still had not permitted my boyfriend to tell him the problem, which is his whole job, nor would he have been likely to listen if my boyfriend had interrupted him to tell him. Listening is not one of his strong points. Greg came up and asked what was wrong, and when my boyfriend told him, he said it was indeed probably a simple issue. He flashed our computer right then and there and agreed with us that we had probably done all we could to fix the problem on our own before we brought it in. I cannot properly express in mere words how poorly this wretched behavior reflects on Hobson Chevrolet. It was entirely uncalled for. I have been to many dealerships and never once encountered such an unprofessional individual. If he is unable to control his mouth, or he is incapable of making judgments until after he knows what a customer needs, then he is unfit for not only the entire customer service field but probably most any job where pleasant interaction with the public is required on any level. We will be sure to tell everyone we know about this experience, and with my boyfriend being state law enforcement and me being in that same agency, that's a lot of people. Sad that this could be avoided by Louie deciding to be a decent human being and do his very simple job. He wasted our time, the dealership's time, and his own time with his actions. We were not blocking any incoming or outgoing traffic, and even the mechanic agreed there was nothing wrong with us bringing the truck in as it was, since we do not live in Cairo and caused not a single person any inconvenience by bringing it in with the trailer except for Louie, who simply invented the inconvenience in his head.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Lorraine, I apologize for the experience you had at our dealership. We try to treat every customer with the respect and courtesy they deserve. Please... contact me personally and I would be glad to discuss this matter with you further. Bart Butler General Manager 229-377-4162

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