Hobson Chevrolet Buick

I'm writing this review because I was appalled by the horrible customer service from a crotchety old man named Louie who is a clipboard manager (as far as we could tell) in the service department. When we pulled in with our Chevrolet 2500 pulling a horse trailer (it was not for anything other than inquiring about a service and having a simple potential repair done, which involved clearing a code - something we had done right then and there by a very nice, competent mechanic named Greg without even having to move the truck), Louie--after not even greeting my boyfriend when he stepped out, said hello, and asked how he was doing--advised us that we had picked a bad time and asked no one in particular "What idiot brings a truck in with a horse trailer?" Of course, he did not greet us or attempt to listen to our problem before assuming that we had brought the truck in for a serious repair that would require it coming back into the bay. He continued on and on about how stupid it was to bring the truck in, in front of us and the rest of the staff. He still had not permitted my boyfriend to tell him the problem, which is his whole job, nor would he have been likely to listen if my boyfriend had interrupted him to tell him. Listening is not one of his strong points. Greg came up and asked what was wrong, and when my boyfriend told him, he said it was indeed probably a simple issue. He flashed our computer right then and there and agreed with us that we had probably done all we could to fix the problem on our own before we brought it in. I cannot properly express in mere words how poorly this wretched behavior reflects on Hobson Chevrolet. It was entirely uncalled for. I have been to many dealerships and never once encountered such an unprofessional individual. If he is unable to control his mouth, or he is incapable of making judgments until after he knows what a customer needs, then he is unfit for not only the entire customer service field but probably most any job where pleasant interaction with the public is required on any level. We will be sure to tell everyone we know about this experience, and with my boyfriend being state law enforcement and me being in that same agency, that's a lot of people. Sad that this could be avoided by Louie deciding to be a decent human being and do his very simple job. He wasted our time, the dealership's time, and his own time with his actions. We were not blocking any incoming or outgoing traffic, and even the mechanic agreed there was nothing wrong with us bringing the truck in as it was, since we do not live in Cairo and caused not a single person any inconvenience by bringing it in with the trailer except for Louie, who simply invented the inconvenience in his head.

Is the place to be for service. A++++++++++++++++++++++++++++++++++++++++++++++++++

The service was great and done in a timely manner The service manager took the time to tell us what they had done.