Bates Nissan Hours
Bates Nissan is a family owned and operated business, and we have been here in Killeen in the same location since 1974. We have been serving the Killeen/Fort Hood area since 1942.
We are very proud to be associated with the military stationed here at Fort Hood, and are especially proud of our adopted unit, the 1CD, 3rdHeavy Brigade Combat Team, 215thBrigade Support.
We constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments.
Thanks again for shopping Bates Nissan, where "We Treat You Like Family"!
"We Treat You Like Family"
Oil, Filter Change
$26.99 and up*
New Brake Pads/Shoes (Rear)
$250 and up*
I am looking for a vehicle for a mobile carwash business I'm starting I am looking for a work truck under 10k with towing with a good intrest rate... thanks Mr James
Worked a deal over the phone with a salesman and a manager since I live a few hours away. I couldn't get there when they liked because of work and... family, they sold the truck from under me and then didn't even let me know. I texted the salesman to see about making the drive and all he replied was "sold".
Friendly, laid back style made the process agreeable.
Did a really good job! Got me out of there super fast. They did a very good job with getting me approved quickly and efficiently.
All I can say is not to deal with them because once you have problems they will turn away and will not try to help with anything but they will try to say... " We are trying to help you" but all those are just words and no actions"
Jim Teller...worst service manager ever. I wouldn't even give it 1 star but none was not an option.I have taken my car to the service department 4 times... for the same problem, paid twice and the problem is still not fixed. He continues to want me to pay for the same job and will not put me in a car like they have done before. He wants me to rent a car from them at $35 a day. For what to continue taking my money and still not fix my car?
According to our records, your vehicle was brought to us by another entity in July 2014, and at 46,000 miles, for a water leak in the trunk area. We ...replaced the trunk seal and they were charged $92.74. You brought the vehicle back in May 2015 at 68,000 with a water leak which we could not detect. You were reimbursed for that visit. In June 2015, the vehicle was brought back with the same persistent leak, and we removed the interior and water tested the car using high pressure washers, and running the car through the car wash, and still could not duplicate the leak. Leaks of this nature can be very difficult to identify unless the exact conditions can be recreated, such as did the leak occur when running through high water, etc. Since these leaks are noticed typically sometime after the event, the exact conditions are usually not known. As for multiple charges, the only charge that has been paid (or not reimbursed) for this repair is the original $92.74 paid by the original entity. We also provided a no charge rental car during the latest repair attempt. I am sorry that after multiple attempts, we have been unable to get the vehicle to leak while in our possession. Our goal is always to repair any vehicle correctly the first time. If you were charged the $92.74 by the other entity that originally brought the vehicle to us, we will also gladly reimburse you for that.
Had a great buying experience with a young man named Cody in the used vehicle department. I was recently looking for a Toyota Tacoma and came upon one... on cars.com and the team was quick to respond via email the next morning. After talking over a week and answering many of the questions I had since I could not see the truck in person (I live outside Dallas) I decided the truck was the one I wanted. I had planned a flight down to pick up the truck the next day. After a fiasco of a trip down there the team got me in and out quickly with a fresh detail and a full tank of gas to hit the road back home! They have even done follow up contacts with me to make sure I am satisfied with the truck, which I am 100%. I wish there were more dealerships like them in the Dallas area!
I did not purchase a car at Bates but I do use them for service on my 370z. Every time I come here I am greated and treated as if I am the only customer... that matters. Dealing with the retail parts department has been easy and all questions, no matter how hard have been researched and confirmed. I put alot of trust and confidence in the representative Emilio Montez and his knowledge of how things work not only for my car but how things get done at Bates professionaly. I recommend them under all circumstances to anyone that has a Nissan product.
I went to a few car lots in killeen tx and they were all HORRIBLE...except this one! I worked with David and Menterro who were both very helpful and patient... with me. (Im not always the most patient person) They were friendly and worked hard to get me the vehicle I wanted. The atmosphere there was clean and friendly...no pushy salesman which was great and I love my new altima! This is the place to go!!!
My trade in and purchase of a used Nissan with Mr. Steve Schacht has been one of the two best automobile purchasing experiences that I have ever had. I... have purchased a total of 11 vehicles in my lifetime and Mr. Schacht and Bates Nissan made this a stress free and very customer friendly experience. I will definitely recommend Mr. Schacht and Bates Nissan to others. William Davidson