Bates Nissan

Frome receptionist to sales excellent service. I would not go anywhere else. Great comapny to work with.

Bought a car in Dec. of 2024 one week later called them about a roof leak and I was told that it’s a used car and they would not try to fix it because I didn’t get the extended warranty. The sales person was great but everything else about this place is a joke the used car manager is a scam artist I am out $2500 (rental cars, tires that were dry rotted) at the moment and was just told that the leak from the roof is going to be 4-6k. but great work bates! You got rid of another lemon!

Had appointment for my tian tailgate not opening at 8:00 am. At 10:00 I had get up and check the status of truck, it was still outside. Not professional at all should be told sir we can’t get truck for while do want wait. If I hadn’t gotten up to check on my truck I might have been sitting there all day. Not my first time having problems with this dealership. I wouldn’t recommend anyone to use this dealership!!!

Best Dealership ever, everyone is nice you get greeted when you first come in Michael Veal is a great Sale Man he took care of my Husband and I he got us into a 2024 lease car my husband and I are so Pleased with the car. The area looks clean also the bathroom. great dealership to buy or Leased your next car we will be coming back Hubby would love a car too.

Recently purchased a CPO 2023 Nissan Rogue SL from them on November 20th. Sales and financing went smoothly, no hard sell for extended warranties or such, just offered the options and accepted my decline gracefully, which I appreciated. Admittedly I moved fast on this vehicle, since the price was good, so I didn't inspect it as carefully as I should have. Found a couple of issues with the vehicle after purchase. The first issue was that one of the floor panels in rear cargo areas was severely bent, but they replaced that for me with no issues. The problem comes with the second issue: the front passenger side exterior panel, between the turn signal and head lamp, was slightly separated from the frame. You can see from the attached photo where it is unclipped. From my previous experience with them in this process, I was expecting a prompt resolution, but this is the response I received: "Tommy, management stated that does not affect the CPO of the vehicle. We replaced the divider because we took from another vehicle. So, the vehicle is as is when sold. " Needless to say, this is not happy-making, and I'm disappointed. I feel like this is a relatively minor issue that they could have taken care of in the interest of customer satisfaction. It's not a dealbreaker, but has soured my buying experience from them. I won't say "stay away from them!" because that would be hyperbolic and most of my experience was good, but make sure to do your due diligence before buying, and carefully inspect the vehicle before signing anything. Don't be me.

Great attention absolutely knowledge what to do the video checking your car car is the best

Excellent and professional service. Clean and beautiful facility. Friendly and helpful staff. I recommend this facility.

The appointment went as scheduled and I was out of there on time from the oil change.

Very professional and efficient. He does not waste time and keeps you well informed. Everything is done correctly the first time

Austin has waited on me before and has always been very polite and knowledgeable. Always look forward to seeing him.