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Mac Haik Dodge Chrysler Jeep RAM Temple

(1,471 reviews)

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(1,471 reviews)

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I've called and left several messages for the Finance

I've called and left several messages for the Finance Dept., and also sent an email to the GM and GSM in regards my financial transaction and have not received a response from anyone. It has been well over a week and no one seems to care to take care of my situation. I would not recommend anyone to do business with Mak Haik Temple, or any location if this is how they conduct business.

I've called and left several messages for the Finance

I've called and left several messages for the Finance Dept., and also sent an email to the GM and GSM in regards my financial transaction and have not received a response from anyone. It has been well over a week and no one seems to care to take care of my situation. I would not recommend anyone to do business with Mak Haik Temple, or any location if this is how they conduct business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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I think your service department is terrible.

I think your service department is terrible. I don't think I've ever received such poor service.

I think your service department is terrible.

I think your service department is terrible. I don't think I've ever received such poor service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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I'm let the report speak for it self I bought a Chrysler

I'm let the report speak for it self I bought a Chrysler 300s from them about 2yrs ago they supposed had did a inspector and repair on it but I carry it in to have a new inspection done on to be told that its will cost 17000 to fix what supposed to be wrong most of the things on it was something they supposed had fix before hand..the car just over 18000 miles on it to date a so much wrong with it the car sat up to 8 week before being moved I would even buy another vehicle from this dealership

I'm let the report speak for it self I bought a Chrysler

I'm let the report speak for it self I bought a Chrysler 300s from them about 2yrs ago they supposed had did a inspector and repair on it but I carry it in to have a new inspection done on to be told that its will cost 17000 to fix what supposed to be wrong most of the things on it was something they supposed had fix before hand..the car just over 18000 miles on it to date a so much wrong with it the car sat up to 8 week before being moved I would even buy another vehicle from this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Had a recall for a catalytic converter…took my car in.

Had a recall for a catalytic converter…took my car in. Waited 6 hrs for repair. They changed the oil was supposed to start an oil consumption test. They didn’t. Took my car in for next oil change they did nothing but wash the car…said I needed to have an oil change and start an oil consumption test. Sorry service…never going there again.

Had a recall for a catalytic converter…took my car in.

Had a recall for a catalytic converter…took my car in. Waited 6 hrs for repair. They changed the oil was supposed to start an oil consumption test. They didn’t. Took my car in for next oil change they did nothing but wash the car…said I needed to have an oil change and start an oil consumption test. Sorry service…never going there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealership about sales-not support.

Dealership about sales-not support. Promises made, not followed up on. Had to be a pest in order to get dealership to order floor mats, that were promised as part of the sales. Salesperson did not order mats as promised. Had to deal with parts manager-wrong mats were ordered. Made me drive over to dealership for plates and mats-(1 hour drive one way) Wrong mats! Eventually took some out of a new vehicle, as I had suggested when I took vehicle home. Salesperson never met with me regarding features on PU. Salesperson told by Sales manager to wash and fill up PU.. Salesperson stated that she was unable to get any gas into PU. I put $16.00 worth after I left dealership. Salesperson / Asst. Sales person / Sales manager never Thanked me for my buisness. Several messages left to get answers to questions-never returned phone calls.

Dealership about sales-not support.

Dealership about sales-not support. Promises made, not followed up on. Had to be a pest in order to get dealership to order floor mats, that were promised as part of the sales. Salesperson did not order mats as promised. Had to deal with parts manager-wrong mats were ordered. Made me drive over to dealership for plates and mats-(1 hour drive one way) Wrong mats! Eventually took some out of a new vehicle, as I had suggested when I took vehicle home. Salesperson never met with me regarding features on PU. Salesperson told by Sales manager to wash and fill up PU.. Salesperson stated that she was unable to get any gas into PU. I put $16.00 worth after I left dealership. Salesperson / Asst. Sales person / Sales manager never Thanked me for my buisness. Several messages left to get answers to questions-never returned phone calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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Excellent.

Excellent. I felt valued, heard, appreciated and respected. Knowing they were hearing my needs and trying to honor them in every aspect.

Excellent.

Excellent. I felt valued, heard, appreciated and respected. Knowing they were hearing my needs and trying to honor them in every aspect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Yea! Thanks for the great review! I will let Brayden and Chris know they have a great review from a happy customer. We always appreciate it when our customers take their time to do a review, and I get to have it posted. Brayden is fairly new at our dealership, and he is GREAT to work with. Chris has been here for many years, and I know he does well with his customers. If you ever need anything in the future, please call or come by. We will be glad to help! See you again soon for your 1st complimentary oil change here at our dealership. Thanks again! Chance Snook, Sale Manager, Mac Haik DCJR Temple, Tx

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Excellent and personalized service.

Excellent and personalized service. Tailored to what you ask for and need. Took time to explain everything, answer everything and truly listen. Great service and Highly recommend!!!

Excellent and personalized service.

Excellent and personalized service. Tailored to what you ask for and need. Took time to explain everything, answer everything and truly listen. Great service and Highly recommend!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

AWESOME! Thanks for the great review! Thanks for letting us know we have yet another satisfied customer. We have selling tools we use with our customers to help find out the needs and wants of our customer, so we can find the right vehicle that will fit. I will let them know they have another great survey in here! Thanks for your time to fill out a survey for us! Chance Snook, Sales Manager, Mac Haik DCJR Temple, Tx

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We had a really great experience.

We had a really great experience. Everyone was friendly. We had fast service. Thank you

We had a really great experience.

We had a really great experience. Everyone was friendly. We had fast service. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review! I will let Olin Christian know he has another great review for him. Thanks for taking your time out to give him (and us( a great review! We try to give our customers the best service here in the Sales and Service departments. Olin is great with all of his customers! Thanks again for your review! Chance Snook, Sales Manager, Mac Haik DCJR Temple, Tx

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Jo was very kind and helpful through the whole process

Jo was very kind and helpful through the whole process and she kept me informed with everything I needed to know. My financing process was smooth and I am very happy with my new car.

Jo was very kind and helpful through the whole process

Jo was very kind and helpful through the whole process and she kept me informed with everything I needed to know. My financing process was smooth and I am very happy with my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! Thank You! Thank You! Thank you for your great review for us. Jo is awesome! She has been with us for a short time, but her customers love her. I appreciate your time to give her a review and let me know how well she treated you, as well as my Finance Department here. Our people here work well together. All departments work together to make sure our customers are treated well. I will let Jo know she has a great review on here. We will see you again soon for your 1st complimentary oil change here at our dealership when it is needed. Make sure Jo knows when you are here. I am sure she will want to thank you for your review also! Thanks again! Chance Snook, Sales Manager, Mac Haik DCJR, Temple, Tx

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Excellent service and exceeded all expectations They

Excellent service and exceeded all expectations They worked hard until the they got the deal done.

Excellent service and exceeded all expectations They

Excellent service and exceeded all expectations They worked hard until the they got the deal done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review Paul! I appreciate your time to give us (and Olin) a review. He is here watching me send this review, so he appreciates it also! Olin has been here for many years like I have and we work well to make sure our customers are well taken care of. You bought a VERY nice truck! Olin will follow up with you from time to time. If you ever need anything, or have any questions, reach out to Olin or myself. We will be glad to help! See you soon for your 1st complimentary oil change! Thanks for your review! Chance Snook, Sales Manager, Mac Haik DCJR Temple, Tx

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