My husband's Mustang had a recall on the airbag, so we contacted Courtesy Ford to see if they could put in the new parts. BIG mistake. When we first called,... the woman who answered told us that they could do the recall replacement, but we would first have to drive to their facility (20 minutes from our house) and fill out paperwork regarding the model of car so they knew what part to order. She said it would take 2-4 days to get the part in, and then we could bring the car by anytime to get the airbag replaced. So, the next day we went by to fill out the 'paperwork'. When we got there, they said there was no paperwork to fill out, but we would have to come the next morning (it was about 3 P.M.) so they had time to work on it before closing. We gladly obliged, simply wanting to get this dangerous issue handled immediately. Again on the next day, we drove out there, only to have them tell us they had a policy that all recalls must be done between 7-7:15 A.M. (which was the first time anyone had mentioned this 'policy' to us), and they had ZERO availability this week, and we would have to come back in a week (three days before Christmas)! So now we have wasted 80 minutes of time and gas, because this place of business obviously does not have knowledgeable or helpful employees, nor do they effectively communicate to their customers. I guess because we weren't spending money there (as it was a recall), we were their lowest priority. Hopefully no one hits our car while driving and causes us to be injured by the recalled airbags they could not replace, due to their disorganization and complete lack of effective communication within AND outside of the business.
I inquired about a vehicle through cars.com. We were able to get our questions answered quickly from Olivia through email, then complete the online application... process, negotiate a price with salesman, and arrange financing over the phone. Because we lived far away from the dealership, a salesman met us halfway with the vehicle to sign papers which was extremely convenient. Very courteous, knowledgable, and understanding staff. We're happy with the vehicle which was exactly as described/pictured and reasonably priced.
Thank you for the 5 Star review!
I had a good experience . Friendly and helpful staff. They stayed 2 hours late to make the deal for us.
After an exhaustive, month-long search for the best deal on a new truck, I finally came across Courtesy Ford in Hattiesburg. Not only did I find the exact... truck I was looking for, but I believe I also received the best deal in the state! Rex was extremely helpful and made me feel like he really valued my business. Would recommend to anyone looking to buy a new vehicle.
David, Thank you for the awesome 5 star review. Thanks, Jennifer
I purchased a used 2015 mustang GT. Great experience with this staff and good deals! Test drive 2 cars found the one I wanted and starting taking prices... and they worked with me pretty well(surprisingly for a dealership) but overall it was a great dealership and I would recommend them to anyone!
Decided to buy a truck on a snowy day in Mississippi when no one else was on the road. Adrian worked hard and did everything he could to make
We stopped at the dealership to look at a 2014 Nissan Maxima and we were greeted by a very professional salesman named Shannon who was interested in getting... to know us and meeting our budget. He didn’t make us feel like he just wanted to make a dollar off of us. We felt like we made a friend that day. We would definitely recommend Shannon at Courtesy Ford to our friends and family. Thank you for a great car buying experience!!
I've been a Courtesy Ford customer for over 10 years and the 2 best reasons for that are Terri and Cindy in customer service. They both have always gone... above and beyond to see that my expectations were met each and every time I took my car in for maintenance. I can't thank them enough for all they have done for me. I would recommend Courtesy Ford to anyone who's thinking of buying a vehicle. You will be glad you did
Very favorable buying experience. Sincere thanks to Kavin in sales and Kim in financing. Very friendly and knowledgeable in every aspect. Thank you both.Would... recommend this dealership to anyone interested in purchasing a vehicle.t
Wonderful experience. Willie is great!! Quickest truck buying experience ever and it was appreciated! Would recommend Courtesy Ford to everyone!