Mitchell Hyundai

I have used Mitchell dealerships for many years and get my car serviced faithfully when it’s due. This most recent visit was the first time I’ve ever been disappointed in the service I received. I went in to get my car serviced and get the oil changed. This also included a complimentary car wash. When my car was ready, the technician asked if I had any questions and I asked if there was anything I needed to know. He said, “nothing but routine maintenance.” When I got to my car, I saw it had gotten the worst wash job ever. The front of my car didn’t look like it had been washed at all and was still covered with dead bugs. By the time I got home, I had received an email of the multi-point vehicle inspection report. There was a list of 10 items in the category of “Requires Immediate Attention” that totaled a cost of over $3,000! I really don’t understand why I wasn’t told about any services that needed attention when I asked if there was anything I needed to know.

The service department does a great job every time we go in for service. Mitch Does a great job with his team ensuring quality work all of the time.

Dean in the service department took great care of me. He was able to diagnose the problem and offer solutions.

Great experience and fast turn around service on my vehicle. Great communication about my service being done.

Alan is wonderful to work with. He lays out the problem, was diligent in resolving it, and followed up promptly. This is the second time the 2017 Hyundai has been at the dealership. I am disappointed to the fact that the first representative did not inform us of the recall, engine warranty that Hyundai company had for our vehicle. However, Hyundai company replaced the engine without a problem. We are thankful for that.

Overall service was good. However, on arrival I like to be greeted with “good morning sir, how can we help you?”. Instead I just got a blank stare and I had to initiate the communication why I was there. That’s not good customer service. When I picked up my car, they just gave me the paperwork and told me to see the cashier. I expect a detailed report of the findings, what was done, and go over all the charges of the bill.

Service is done quickly and in a timely manner. Customer waiting area very nice and clean. Free coffee and snacks. Everyone is friendly

Love it… Waiting room so clean with snacks and TV! And wait time is not long!

Alan was honest with me and did what I asked. I appreciate the car wash too!!

Amazing staff. Great customer service. Great team to work with. Over all amazing experience can’t thank them enough for all the have done for us