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Reviews
Great service with purchasing new car. This was my second purchase. The first purchase and servicing was great.the second is going right along the same path.
Great service with purchasing new car. This was my second purchase. The first purchase and servicing was great.the second is going right along the same path.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My vehicle was producing cold air on the passenger side, and ambient air on the driver’s side. I was told that an air conditioning system has the ability to produce cold air with zero refrigerant in the system. Magical!
My vehicle was producing cold air on the passenger side, and ambient air on the driver’s side. I was told that an air conditioning system has the ability to produce cold air with zero refrigerant in the system. Magical!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Good Morning, I appreciate the honest review on us here at Mitchell Hyundai. The evaporator (the part that actually makes the cold) sits more toward the passenger side under the dash, so any residual chill tends to show up there first. And a ‘zero freon’ reading isn’t always 100 % accurate — gauges can be off depending on temperature, how the system was tested, or if there’s still a tiny bit of refrigerant hanging around that isn’t showing up properly on the gauge.I am apologize for any confusion this may have called? How is the current output of the air conditioning? Cold? Without freon in the system you do have a leak, but the size of the leak must be small due to the system holding a vacuum during the recharging process. Glad we could clear up the freon issue for you. We did installed dye in the system so whenever is good for you to return we will be more than happy to inspect for where the dye is leaking out from. Thank you for your business here at Mitchell Hyundai. Mitch Deese Service Manager 3343081670
Thank you so much for trusting us to help with this situation. It truly means a lot that you allowed us to step in and support you. We’re genuinely glad we’ve been able to get the ball rolling and put a clear repair plan into action. Your patience and willingness to work with us throughout this process have made a real difference, and we don’t take that for granted. We’re committed to seeing this through and making sure everything is taken care of the right way. Thank you again for partnering with us—we truly appreciate it. Mitch Deese Service Manager Mitchell Hyundai
I received a statement by e-mail stating what services were provided on September 4th which included a complimentary oil change , tire rotation and various other inspections and services. Most of those things were not done. They did change the oil for which I paid $59 and change. I was not contacted by any service personnel while I waited in the service waiting area about ANY other things , yet the form was marked that I declined everything but the oil change.I have bought Five vehicles at this dealership but I promise you that that number will not change either by me , or my daughter in the future. You can check the names on the forms. I don't recall anyone telling me their name. The only two people I spoke to were the man who took My key and the lady I paid when I left.No one else spoke to me.
I received a statement by e-mail stating what services were provided on September 4th which included a complimentary oil change , tire rotation and various other inspections and services. Most of those things were not done. They did change the oil for which I paid $59 and change. I was not contacted by any service personnel while I waited in the service waiting area about ANY other things , yet the form was marked that I declined everything but the oil change.I have bought Five vehicles at this dealership but I promise you that that number will not change either by me , or my daughter in the future. You can check the names on the forms. I don't recall anyone telling me their name. The only two people I spoke to were the man who took My key and the lady I paid when I left.No one else spoke to me.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your thoughts with us at Mitchell Hyundai. Your feedback truly means a great deal to us, and I’m genuinely sorry for the miscommunication that occurred during your recent visit. We never want any of our customers to feel confused or disappointed, and I regret that this experience fell short of the care and clarity you deserve. I want to be completely transparent with you: your complimentary oil changes and tire rotations have expired, so we were only able to perform an oil and filter change on this occasion. Regarding the three recalls, we completed the window film and engine control module updates. Unfortunately, we were unable to complete the seat belt recall because the necessary parts were not in stock at the time. We understand how important it is to have all safety-related work finished, and we apologize for any inconvenience this has caused. Please know that we’re here to make this right and support you however we can. We truly value you as a customer and are committed to earning back your full confidence.
Great customer service. No pressure sales. Mason Johnson is hands down the best salesman I’ve ever dealt with. He knew EVERYTHING about the Palisade we bought. He went over all the features and answered every question throughly. All the staff was friendly and accommodating and the offices and showroom were spotless.
Great customer service. No pressure sales. Mason Johnson is hands down the best salesman I’ve ever dealt with. He knew EVERYTHING about the Palisade we bought. He went over all the features and answered every question throughly. All the staff was friendly and accommodating and the offices and showroom were spotless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your business and for taking the time to share your experience. Happy customers are the reason we do what we do, and we look forward to serving you again in the future!
I honestly can’t say enough good things about Kaela. We ran into a few issues with the paperwork after buying our car, but she never made us feel like we were on our own once the sale was done. She stayed in touch, kept checking on everything, and truly did what she could to help us get it all straightened out. She was patient, kind, and always responded whenever I had questions. Buying a car can be stressful, and having someone like Kaela there made such a difference. I truly appreciate everything she did for us, more than she probably realizes. If you’re looking for someone who genuinely cares about her customers, ask for Kaela!
I honestly can’t say enough good things about Kaela. We ran into a few issues with the paperwork after buying our car, but she never made us feel like we were on our own once the sale was done. She stayed in touch, kept checking on everything, and truly did what she could to help us get it all straightened out. She was patient, kind, and always responded whenever I had questions. Buying a car can be stressful, and having someone like Kaela there made such a difference. I truly appreciate everything she did for us, more than she probably realizes. If you’re looking for someone who genuinely cares about her customers, ask for Kaela!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with Mitchell Hyundai. We truly appreciate the opportunity to have been of service. We hold Kaela in high regard as well and will be sure to pass along your kind words to her.
I have been driving Mitchell Vehicles since before Hyundai came to Enterprise. I know I am going to get treated fairly whether buying new, used or in for a service. I have had that same experience for over 20 years. Never been dissatisfied with a vehicle or the service yet! Sales staff, Admin Staff, Service Staff, Mechanic Staff are all grade A. Dean Bock is the Consummate Professional! l Since I came for my 1st Service on my Santa Cruz, Dean Bock has made sure I got immediate attention in the service department and he always listen to me & my issues. He is the perfect Service Tech and a model for all the other dealerships in town and the wiregrass. Dean and his team always explains what they did (or didn't do) during services. I came in for a tire leak and they treated me as if I was coming in for a $2000.00 Engine service. He's also patient enough with me to show me how the new tracking and paperless receipt system work on my mobile phone. The great part is the entire service department is like that! I know if he is looking after my car, it will be done right with exactly what I need to stay on the road, not in Service Depts. I trust what he tells me and that makes me trust Mitchell Hyundai! Like I said, NEVER been disappointed at Mitchell Hyundai!
I have been driving Mitchell Vehicles since before Hyundai came to Enterprise. I know I am going to get treated fairly whether buying new, used or in for a service. I have had that same experience for over 20 years. Never been dissatisfied with a vehicle or the service yet! Sales staff, Admin Staff, Service Staff, Mechanic Staff are all grade A. Dean Bock is the Consummate Professional! l Since I came for my 1st Service on my Santa Cruz, Dean Bock has made sure I got immediate attention in the service department and he always listen to me & my issues. He is the perfect Service Tech and a model for all the other dealerships in town and the wiregrass. Dean and his team always explains what they did (or didn't do) during services. I came in for a tire leak and they treated me as if I was coming in for a $2000.00 Engine service. He's also patient enough with me to show me how the new tracking and paperless receipt system work on my mobile phone. The great part is the entire service department is like that! I know if he is looking after my car, it will be done right with exactly what I need to stay on the road, not in Service Depts. I trust what he tells me and that makes me trust Mitchell Hyundai! Like I said, NEVER been disappointed at Mitchell Hyundai!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and for your continued loyalty over the last 20 years. It is a pleasure to serve you, and we are thrilled to hear that Dean and the rest of our team have provided you with such excellent care. We truly appreciate your trust in Mitchell Hyundai and look forward to assisting you for many years to come.
Helpful and went above and beyond to help me out with all my needs and questions
Helpful and went above and beyond to help me out with all my needs and questions
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Mitchell Hyundai for your vehicle purchase. We sincerely appreciate your kind words and are thrilled to hear that our team went above and beyond to assist you. We look forward to seeing you again soon!
They checked us in and did the service within an hour, Very happy with the service.
They checked us in and did the service within an hour, Very happy with the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We are committed to providing efficient service and are working diligently to optimize our wait times for a better customer experience. We truly appreciate your business and look forward to serving you again soon!
Robbie made it almost enjoyable spending toooo much money. I bought and paid what I wanted. I'm looking forward to enjoying the Santa Fe with all the "Bells 'n Whistles" and a long term relationship with Robbie, Johnny and Mitchell Hyundai. Sincerely
Robbie made it almost enjoyable spending toooo much money. I bought and paid what I wanted. I'm looking forward to enjoying the Santa Fe with all the "Bells 'n Whistles" and a long term relationship with Robbie, Johnny and Mitchell Hyundai. Sincerely
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Mitchell Hyundai! We truly appreciate your feedback and are thrilled to hear that Robbie made your experience enjoyable. We are constantly refining our processes to improve efficiency and reduce wait times, so your comments are very helpful. We look forward to building a long-term relationship with you and seeing you again for your next visit!
Very happy with the dealership and my new car! Mason was great to work with and made the whole experience easy and enjoyable.
Very happy with the dealership and my new car! Mason was great to work with and made the whole experience easy and enjoyable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
CONGRATULATIONS, Wea appreciate the opportunity to be of service. Please come back soon.