Bird Kultgen Ford

Dealership is very friendly and helpful!! Multiple partners stopped by and talked to me during the process to make sure everything was going good!! Andrew Barnett answered my questions to help make sure I was getting what I wanted!! This is my third ford truck and was very pleased with the first two!!

A very pleasant experience dealing with BK Ford. I put them to the test to get the bronco that I wanted in a certain color in a certain package and they did it in an extremely fast time. Very impressed with them will recommend them to anybody I know.

I appreciate the help on getting me in my dream truck love the service and time they gave me Oscar was a big help I will truly recommend Ford Bird Kultgen a big thanks to all the staff for the help Tina Perez 😁

Best sales experience I’ve had ever.. Ed was great and the finance manger as well.

Service is consistently outstanding. People are courteous, helpful and knowledgeable. It is a pleasure to go for service and vehicle purchase.

Great experience. Every one at the dealership was fantastic! We have purchased 3 cars here now and it's the only place we will go for service.

Referred to Bird Kultgen by a friend. Great, friendly service and a fair price made this a good auto shopping experience.

Would not recommend in-house financing and stay away from Amanda. We were looking to purchase a vehicle out of state and were working with Juan Bautista. Juan was very communicative and sent lots of videos and photos; he even FaceTimed with us while driving the vehicle so we could see how it handled and how it sounded while being driven. We had our own financing through the bank, and Juan did not think in-house financing could beat our local bank rates, but just to be sure he set up a phone appointment with Amanda for us. Amanda called about 30 minutes later and my conversation with her completely changed our minds about buying a truck with this dealer. I thought the call would be about rates and financing but instead she started berating me and pushing us to finalize paperwork with her instead of Juan. I told her we were working with Juan, but she insisted Juan wasn’t there right now and she could close this deal with her manager. I told her there was still negotiation that needed to happen on price and we would work with Juan for that. She said well obviously you want the truck if you are calling from 3 states over. I told her we do want this truck, but we needed to discuss pricing with Juan. She then said it sounds like we aren’t even serious about this truck and that this may not be the truck for us if we plan on pulling with it because the person who traded it in upgraded to an F-450 for towing. It was a very long back and forth conversation for 22 mins, I should have just hung up because it was not the financing/rate conversation I was expecting to have. Juan called me twice after I spoke with Amanda and I told him we wouldn’t be moving forward with their dealership. Juan laughed nervously when I recounted my conversation with Amanda and he apologized for laughing. Juan mentioned that other people have complained about Amanda’s off putting behavior and attitude as well, but apparently she is still there and attitude still going strong. She definitely has used car salesman energy. Long story short, do not recommend this dealership for anyone looking to purchase a vehicle online. If you have to go with them, stay away from Amanda. Would work with Juan again, he was communicative and went the extra mile.

We showed up to BK Ford at 5pm and they were not ready for us though our arrival was discussed all day. We had spent the prior week discussing number via text but somehow still spent over 2.5 hours at the dealer. Most of that time was spent sitting by ourselves at the salesman’s desk. After a bit we were told the truck had a warning that “suddenly appeared”, but they were unable to address it since the service guys were gone due to the late hour. The stupid little hat or mug we requested for our son wasn’t available, again, because the parts department was closed due to the length of our appointment. We left the dealership after 7:30. Since that day my salesman has ignored my requests for service because I did not fill out their survey, which I assume has impacted him negatively.

What a frustrating experience. I found a vehicle online and called the store, where Oscar confirmed it was available. We told him we'd be there the next day if the car was still available. On the next day before the drive, I spoke with Oscar to confirm we were on our way and asked if we needed to place a deposit to hold the car for our three-hour trip. He said no. I also left a message for Tim, the used car manager. When I called again, I was told Oscar had gone home for lunch. After calling back and asking for a manager, Tim answered, and I reiterated that we were on our way to buy the car if it was in good condition. However, when we arrived, we were told the vehicle had just been sold. Disappointed and upset, we left. About 15 minutes later, I received a call saying the car hadn’t been sold after all. We turned around and went back, only to be told again that it was sold. What a complete waste of time. I've been in the car business for 23 years, and I’m really disappointed that my son's first car-buying experience—especially when his father works in the industry—had to be like this. The only reason I was willing to buy outside my employer was because this was supposed to be a family-owned dealership with 89 years of history. It's amazing how they managed to taint his first impression of a dealership outside of my work. Don’t waste your time here.