After waiting two weeks of my car sitting on their lot not being touched I picked it up myself to do the repairs. Because my car was under warranty it... was not made a priority. Very disappointed Jim Bass sent me to Randall motors.
I apologize for the delay in getting your vehicle in and worked on. We are running behind in work because we had one technician on vacation and anothe...r that was out sick for a few days. another reason for the delay was when we called in to your service contract company, they told us that the repair had to go back to the selling dealer. We contacted your dealership and they had to contact your service contract company and have them approve us to work on your vehicle. Once all that took place we called in the claim and got approval to proceed with the repairs. we had your vehicle next in line to be brought back into the shop to be worked on when you decided to pick up your vehicle. Again I apologize for the delays on our behalf.
We bought a used car and half way home decided we liked another car better they let us come back and get exactly the car we wanted with no hassle at all... Thank you
Everybody went above and beyond my expectations. Excellent service!! I thank everyone that worked so hard. I wouldn't take my car anywhere else. 10 stars!!... Sandra Jones
Quick and reliable service is a must in my busy schedule and Randall Motors gets that done every time. Thank you so much!!!
Appreciate the phone call from the service dept and setting up an appointment for me. Completed in less than 30 minutes.
The people. Helpful and never pushy. They are always respectful of the folks they serve. I would absolutely recommend Randall Motors to others and have.
We spoke with our salesman, Dwayne Welch, regarding the trade-in of our 2012 SRX and purchasing a new SRX. He called back immediately to let us know about... a courtesy car that would be available for purchase with just over 2300 miles. He told us specifics about the car and an approximately price. We made an appointment to travel from our home (over 150 miles away) to see the car. The 2015 SRX we purchased is better than a new car because of the discounted price we received. This is the 8th vehicle we have purchased from Randall Motors so they have earned our loyalty. We always feel satisfied with our purchases and appreciate the personal service we receive. I would think with most big car dealers the purchasers aren't greeted by the owner and then the owner starts the finance papers because the finance officer is at lunch. George Randall and Dwayne Welch know how to treat their customers and the service department is friendly and knowledgeable.
They came out and picked the car up, and returned it when finished! No problems!
I buy Cadillac's and from Randall motors not just because I like the car, but the service and the salesman and the owner are extremely helpful and friendly.... It's the dealership itself and everyone involved that sells the car. the whole dealership projects are friendly and helpful atmosphere that makes you want to come back and keep buying from that dealership.
What a nice way to spend a warm, winter San Angelo afternoon. Making new friends, drinking good coffee and oh yeah, going home with a beautiful new car.... Seriously, they make car buying very easy. And they saved me having to make a long trip to San Antonio for a new car. Dwayne, my salesman, was very knowledgable and experienced. He questioned me re my preferences and color choices, then walked me directly to a new 2016 ATS that matched my everything. It doesn't get any easier than that! I drove the car, loved it, it fit in my garage very nicely so we went back to the dealership to finalize the deal. While Dwayne was doing his job working up the deal, I sat in the beautiful lobby and was joined by the owner, George Randall, another delightful person. We traded life stories and made great conversation with a good cup of coffee. After agreeing on price, trade in, etc. it was a done deal and Randall Motors detailed my beautiful new car. I proudly drove it home. I am a single senior citizen, and I really value and appreciate the thoughtfulness, friendliness, personal care and concern shown me. I always felt comfortable and well taken care of and in good hands. No areas of concern at all.