Mitchell Buick GMC

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4.1
(176 reviews)
Visit Mitchell Buick GMC
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Service Sales
Monday 7:30am–6:00pm 8:00am–6:00pm
Tuesday 7:30am–6:00pm 8:00am–6:00pm
Wednesday 7:30am–6:00pm 8:00am–6:00pm
Thursday 7:30am–6:00pm 8:00am–6:00pm
Friday 7:30am–6:00pm 8:00am–6:00pm
Saturday 8:30am–4:00pm 8:30am–6:00pm
Sunday Closed Closed
New (325) 718-4035 (325) 718-4035
Used (325) 718-4117 (325) 718-4117
Service (325) 718-4038 (325) 718-4038

Inventory

See all 183 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2006.
Mitchell Buick-GMC is your hometown San Angelo GM dealership. Our reputation is built on customer trust and we are dedicated to making sure your experience with us is not only comfortable but satisfying as well. Located at 4105 Sherwood Way our Buick GMC dealership is proud to serve our customers with an extensive new and used Buick and GMC truck car and SUV inventory. Our convenient location is an easy drive from Odessa and Midland making our dealership an excellent Midland or Odessa Buick GMC source. If you have any questions about our dealership or inventory please don?t hesitate to email us or call us at (325) 939-0026.
Best Prices Best Service

Service center

Phone number (325) 718-4038

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:30am–4:00pm
Sunday
Closed

Reviews

4.1
(176 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Bad Service

2nd time bringing one of our trucks here to be serviced. My son showed up at 7:20am for a 7:30 appointment for a tail light and a check engine light. He was asked if he needed a ride. He said no. Thinking he was the first person in line that it won?t take to long. 4 hrs later he call me and asked me to pick him up because he was told they had not started on it. An additional 2.5 hrs later Josh called us stating they couldn?t find anything wrong and the check engine light was no longer on. He said they would need to let it run until the light came back on. My son asked for a price to do that. Josh said he would call him back. He never called us and when I called he never came to the phone, but a lady came on stating he was pulling a car around. I asked the lady to have my truck ready and that I was on the way. When we arrived we had to wait for him because he had the paperwork and no one else could help us. I asked Josh, why on earth did my son have to sit there for 4 hrs with no updates. My son went to ask how much longer and was told they hadn?t started on it. Josh argued with me for about 10 minutes on every issue we had there and then said I was irrelevant to the conversation He stated he told my husband last time he was there that all appointments are drop off only. Such dishonesty. When we called to set that appointment we asked, will this be a drop off. We were told that they did not know. This was for a part for our hood. My husband sat there for an hour then was told that the part was faulty and they didn?t even have the tool to install it anyway. They have no idea what they are doing and will argue with you until they believe that they are right. Josh said to me ?you are irrelevant to the conversation?. I have never been talked to that way when seeking service from a dealership service provider. Horrible customer service. I wouldn?t recommend them to anyone. PERIOD!

Dealer response

We are familiar with this situation as we have been working with you to ensure your satisfaction. It is our goal to provide only the utmost of customer satisfaction, however, we have exhausted our resources regarding this issue as you are unwilling to cooperate. Well wishes.

5.0

Effortless buying experience

A unique experience buying a new vehicle. It was effortless and easy to get into the truck I wanted.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Russell Moore, rmoore@mitchellbpg.com, 325-949-1811

1.0

Dissatisfied with repair shop

Took my car in for a shaking problem over 50 mph. Wheels needed balancing. No charge. That afternoon, problem started again. Went back next day. Told it was an alignment problem. Performed alignment. Charge was $109. Problem returned that afternoon. I was told that the car could be seen in about 4 weeks. Took the car to another shop. Got a new set of tires. Problem solved.

Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Luke Jones, luke@mitchellbpg.com, 325-949-1811

5.0

Car purchase

Sergio ?Carfather? Cardenas and his team took excellent care of me once again. He?s the only guy I trust to buy my cars from. Thanks ?Carfather?!

Dealer response

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Sergio was able to meet your needs. At Mitchell Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Luke Jones, luke@mitchellbpg.com, 325-949-1811

5.0

car buying

this was one of the most easiest and fastest process ever. nothing bad to say at all

Dealer response

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Russell Moore, rmoore@mitchellbpg.com, 325-949-1811

5.0

Service

Good service no problems it was done in a timely matter

Dealer response

Mrs Ada Elia Castilleja, thank you for taking the time to share your feedback. Each employee is a valued member of the Mitchell Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Luke Jones, luke@mitchellbpg.com, 325-949-1811

5.0

2012 Chev Sonic

The person I dealt with was professional and courteous. I was not charged for something the car didn?t need and I appreciate that.

Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Luke Jones, luke@mitchellbpg.com, 325-949-1811

5.0

New GMC Yukon

Great customer service from Randall Wilson! He made buying a new car easy.

Dealer response

Stephanie, Randall is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Russell Moore, rmoore@mitchellbpg.com, 325-949-1811

5.0

Great staff, fast service!

Went in to buy a car because I found some good deals online! I worked with OZ and quickly felt comfortable in buying the car. His expertise and friendly demeanor made me feel in the loop about the whole experience. The car buying process was fast and easy. I would totally recommend Mitchell Buick GMC! Go and see Oz!

Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Russell Moore, rmoore@mitchellbpg.com, 325-949-1811

4.0

Review

Good. Pricing was good. Quick service. Good quality in tires.

Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Luke Jones, luke@mitchellbpg.com, 325-949-1811

See all 176 reviews