Reviews
The worst customer service ever.
The worst customer service ever. I spoke with one salesmans about a vehicle prior to it arriving and she quoted me $1500 to look at the vehicle first dibs. However, my friend of another race spoke about the same vehicle and she was quoted $1000 cheaper than myself. Make it make sense.
The worst customer service ever.
The worst customer service ever. I spoke with one salesmans about a vehicle prior to it arriving and she quoted me $1500 to look at the vehicle first dibs. However, my friend of another race spoke about the same vehicle and she was quoted $1000 cheaper than myself. Make it make sense.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Highly Motivated & Professional Team!!!
***PRINCE CHEVROLET, ALBANY, GA, SERVICE TEAM!! Aubrey the GM, is a very honest and patient leader. Aubrey was very thorough when we had questions. He was able to explain our questions in our terms. Nick, theMechanic is top notch. If Nick didn't have the answers, he would consult thr GM Engineers. Maye is amazing at Customer Service and she took me home 1 time, very sweet. Grant is also an amazing CSR, easy to talk to, listens to your concerns. Craig drove me back home several times, sweetest man ever. This team right here, 5 stars!! They all have been very attentive to my family while our 2023 Chrvy Silverado has been in their care. Highly recommend them.
Highly Motivated & Professional Team!!!
***PRINCE CHEVROLET, ALBANY, GA, SERVICE TEAM!! Aubrey the GM, is a very honest and patient leader. Aubrey was very thorough when we had questions. He was able to explain our questions in our terms. Nick, theMechanic is top notch. If Nick didn't have the answers, he would consult thr GM Engineers. Maye is amazing at Customer Service and she took me home 1 time, very sweet. Grant is also an amazing CSR, easy to talk to, listens to your concerns. Craig drove me back home several times, sweetest man ever. This team right here, 5 stars!! They all have been very attentive to my family while our 2023 Chrvy Silverado has been in their care. Highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maribel, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Prince Chevrolet Buick GMC Of Albany provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Buddy Carver – General Manager – (229) 432-6271
Stereo touch screen replacement
Had to get my touch screen replaced because it stopped working, should have been a gmc recall because most of them in my model truck is going bad
Stereo touch screen replacement
Had to get my touch screen replaced because it stopped working, should have been a gmc recall because most of them in my model truck is going bad
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Buddy Carver – General Manager – (229) 432-6271
This dealership is pathetic yes y’all thought I forgot no
This dealership is pathetic yes y’all thought I forgot no I didn’t they called me in and had me to change my last Review and I still didn’t get my car worked on and that was in 20222!!! My when I called back the man over Customer Service said that I took too long to bring my car in y’all I was waiting on them to get me a loaner car to get back and froth to work so they can fix my car and they LIE about Fixing my car I will never buy or tell a friend about PRinice of Chevrolet!!! Service is horrible wait time is horrible!!! Dealership is horrible!!!!
This dealership is pathetic yes y’all thought I forgot no
This dealership is pathetic yes y’all thought I forgot no I didn’t they called me in and had me to change my last Review and I still didn’t get my car worked on and that was in 20222!!! My when I called back the man over Customer Service said that I took too long to bring my car in y’all I was waiting on them to get me a loaner car to get back and froth to work so they can fix my car and they LIE about Fixing my car I will never buy or tell a friend about PRinice of Chevrolet!!! Service is horrible wait time is horrible!!! Dealership is horrible!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Pathetic
11:00 am appointment for oil change and tire rotation. It took 3 1/2 hours for this service - pathetic. I was given a price of $79.99. I was charged $89.99 - pathetic No explanation or apology was given for the unreasonable wait time - pathetic I will not be back. Neither will I buy another car from you. It is obvious your service center is pathetic. GMC corporate will be told about this.
Pathetic
11:00 am appointment for oil change and tire rotation. It took 3 1/2 hours for this service - pathetic. I was given a price of $79.99. I was charged $89.99 - pathetic No explanation or apology was given for the unreasonable wait time - pathetic I will not be back. Neither will I buy another car from you. It is obvious your service center is pathetic. GMC corporate will be told about this.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Hamner, We received your review of your recent service experience at Prince in Albany and are certainly disappointed. First, let me try to explain the pricing. Your services were for $79.99 plus sales tax and shop supplies fee which brought your total to $89.49. I apologize if it wasn’t clearly explained to you that taxes and fees were excluded. Secondly, and probably most importantly, is the wait time. There is honestly no explanation for it taking 3.5 hours for an oil change and tire rotation especially considering you had an appointment. Please accept my apology as this is certainly not our norm. We have a new service manager who has literally been on the job less than 1 week and is working hard to get our service department heading in the right direction. So we hope you will give us a second chance to redeem ourselves. And as a customer goodwill, I will be glad to offer you a free oil change and tire rotation (value of $79.99 plus tax, fees) as an apology. Hopefully you will see that we are trying to do the right thing and you will notice a difference on your next visit. I also noticed that this was your first visit to our service department since 2019 so we welcome you to try us again in the future. If you would like to discuss further, please reach out to me. If you do take us up on our offer, please print this email as proof of your free oil change. It will expire on July 1, 2023. Thank you.
went in 3 times to check price on 2018 bright red ltz
went in 3 times to check price on 2018 bright red ltz pickup was told 3 differnt price i had cash to bye it the salseman was very rude and nastyhe would not move on price he lost $45,000 SALE FROM HIS STUPIDY i went to a differnt dealership and bought a 2019 chevy truck great truck
went in 3 times to check price on 2018 bright red ltz
went in 3 times to check price on 2018 bright red ltz pickup was told 3 differnt price i had cash to bye it the salseman was very rude and nastyhe would not move on price he lost $45,000 SALE FROM HIS STUPIDY i went to a differnt dealership and bought a 2019 chevy truck great truck
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Prince Chevrolet Albany GA
I had out of pocket cost that should have been paid under warranty. Repairs incomplete.
Prince Chevrolet Albany GA
I had out of pocket cost that should have been paid under warranty. Repairs incomplete.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing this review regarding your experience with us, Julia. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Buddy Carver – General Manager – (229) 432-6271
Fantastic service by Mr. Sullivan
Mr. John took the time to make sure I knew everything that was going to happen with the car by consistently giving me updates throughout the repair process
Fantastic service by Mr. Sullivan
Mr. John took the time to make sure I knew everything that was going to happen with the car by consistently giving me updates throughout the repair process
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Buddy Carver – General Manager – (229) 432-6271
Inventory specialist
Very professional would recommend two friends and family.
Inventory specialist
Very professional would recommend two friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Buddy Carver – General Manager – (229) 432-6271
Costomet
Great as usual!! I have always received fantastic service whether I purchased a car or received service on a vehicle. Great Company!
Costomet
Great as usual!! I have always received fantastic service whether I purchased a car or received service on a vehicle. Great Company!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your great review, Alice Moultrie! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Buddy Carver – General Manager – (229) 432-6271