Prince of Albany Hours
Prince Chevrolet Buick GMC Cadillac Of Albany has a wide selection of new, used and GM Certified Chevrolet, cars, trucks, vans and SUVs.
Experience the superior service at Prince Automotive Group in Albany, and see how we do things differently here! Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily.
"We do things differently here"
Oil, Filter Change
$39.95 and up*
Coolant System Service
I contacted this dealer about a vehicle I was interested in purchasing and never got a response so I would say customer service is poor.
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for ...your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Buddy Carver General Manager (229) 432-6271
They don't stand behind their word. Made an appointment for a test drive, made the drive from out of town and management tries to sell the vehicle before... I arrive. You would think management would have told the potential customer there was a customer coming from out of town for a test drive and after the test drive if the vehicle wasn't purchased then he would have the option to buy it. Piss poor Morales of the management . It would be a cold day in "xxxx" before I bought anything from them.
They were professional, courteous and listened to what I wanted in a car. Also found it.
My vehicle was not repaired due to the fact it was not displaying the complaint which I brought it in for. Although, pictures from my phone were produced... to support my complaint along with the date of the display of a newly installed radio system, I was also informed my warranty has expired and I would have to pay for repairs although, I purchased an extended warranty which I stated to the customer service representative. What is perplexing to me is there is no warranty beyond the time a new part is installed on a vehicle.
Deborah, I see that you are unhappy with our dealership by the rating you gave us. I would like to discuss this with you to get a resolution because I... don't exactly follow your response. Please give me a call at (229)432-6271 to discuss. Thank you Buddy Carver, GM
Everyone was very nice and professional. Great experience.
Overall I was pleased with the maintenance I had I done. Was a little upset with the back order of the module that had to be ordered. I know it isn't the... dealership's fault, Chevy could do a better job on having parts available for a 2016 vehicle.
Only problem I had experience that when they rotate my tires. Something always missing. This past they broke a stud on my wheel. But they fix it and... got me a loaner until it were done.
Provided the information with regards to scheduled maintenance to keep my Tahoe in top shape. Reminded me what I needed besides the oil change.
Everyone is so helpful. Jamie is such a pleasant to work with. He made sure all of my car needs were met.
It was an easy in and out service trip for warranty work with windshield washer system. Was able to fix problem in the writer service area.