Five stars is way too low a rating for this place. If I could give them a 100-star rating, I absolutely would. It was an absolute pleasure doing business... with this staff! I was essentially looking for the exact same make and model of the car I had, with the EXACT same interior and exterior color, only a bit newer and, of course, fewer miles. At any given time, there are maybe 4-5 of those cars available for sale NATIONWIDE. Slim pickings. I had been looking off and on for a year, just kind of seeing what was out there. I saw that Bill Jackson had someone trade in exactly what I was looking for, and I worked off and on over the course of two weeks with Mickie to set up a visit -- an almost three hour drive for me. Mickie was ALWAYS responsive to my texts and calls. He never left me hanging and went out of his way to provide additional photos when I requested them. I wasn't totally sure I was going to buy the car (I did not sell my other car), but definitely wanted to see it in person. My indecisiveness on that end caused a day full of not-so-smooth sailing in trying to pay these guys for the car (NOT the dealerships fault at all--100% on me.). I figured I could walk into a co-branch of my credit union as I do in Atlanta, get a cashiers check, and move on about my day. That's where my issues started. I should have been better prepared on that end, and this dealership had every right to tell me to come back when I got my stuff together. In fact, *I* would have told *me* that. But...they didn't. These people went SO FAR ABOVE AND BEYOND the call of duty. Mickie essentially GAVE ME HIS OFFICE to work through the wire transfer, get my insurance added to the new vehicle, etc. He was awesome about it! So laid back and ready to crack a joke and help answer all of my questions...Courtney gave me her phone charger so I could stay in touch with my credit union every step of the way--she always had a smile on her face and was quick to help with whatever I needed. I also appreciate Melinda Allen for making sure everything was in order and for doing her absolute best as the business manager to help me check off the items I needed to get done to close the deal. Jamie Myrick -- thank you for checking in with me to ensure I was indeed getting the best rate with my credit union (new car rates are insanely good here!!). And of course, Keith Baker, the general manager who pretty much took southern hospitality to levels that just don't exist anywhere. This man knows customer service, and literally knocked this sale out of the park. I have NEVER been a part of ANY purchase where the people providing the service literally bent over backwards to make customers happy. And it's not just me they do this for--stopping by the local credit union, that staff bent over backwards to help me because they like this dealership so much they wanted to help them by helping me! At the end of the day, the entire staff at Bill Jackson worked with me, they worked with my credit union, and I walked out of there several hours later (my own fault!) with the beautiful car I initially came to see. They even checked in on me during my drive home to make sure all was well. Hands down this was THE best car-buying experience I've ever had before, during and after the sale. I would absolutely recommend them to anyone, and would absolutely stop in just to say hello to the staff when I am in town. Mr. Jackson (who I did not have the pleasure of meeting) -- you should pat yourself on the back for hiring the staff you have. Wonderful people. Wonderful experience. Thank you all (again) so very much! Keep up the great work!!
I can assure you that the pleasure was all ours! Hope you are still enjoying your Mercedes, just let us know if we can help with anything in the fut...ure!
I haven't done business with a car dealership in over (30) years because of the hassle you had to go through just to get the bottom line price on a vehicle.... This time it was very different to my surprise. I seen on a web site a 2015 Chrysler Town and Country that Bill Jackson had on their lot in Troy Al. I made a call about the van and asked for a cash walking out the door price. The price and deal was made over the phone to also my surprise without any going back and forth. My wife and I drove (130) miles to the dealership the next day and the van was already sitting out front. The salesman that help us and went over all the feature with my wife and I was salesman Mr. Sam Johnson. He was very helpful and patient with us both. Mr.Jamie Myrick the Finance Manager was also very helpful in going through with us and explaining all the paper work. We decided to purchase an extended warranty which Mr Myrick took time to go over the different options that were available to us. He was most helpful in this endeavor. Before we left Mr Johnson seen to it that their people detailed the van and as an added Bonus the dealership gave us a full tank of gas. I know in any business you will come across people that you are unable to please. But not this time. Again I must say this was the best experience at a dealership I have ever had in the over (50) years of buying and trading vehicles, Thank you Bill Jackson in Troy Al.
I was treated like a human being. The most that I can say is excellent service, and I will like to purchase my next car for Bill Jackson.
Mickey was very easy to work with and Very accommodating of our time and children. Jamie in finance was equally professional and very knowledgable of products... and options. Both should be commended for their professionalism, ethics and efforts to make our purchase so smooth.
Thank you so much for taking the time to write such great feedback, Joseph. Congratulations on your new purchase! Our primary focus is to provide each... and every customer with exceptional service, and I am extremely happy to hear that Mickey and Jamie were able to satisfy that. If you have any questions or concerns regarding your new vehicle, please feel free to contact us. Jim Jackson / (334) 566-9500 / email@example.com
Courtesy, kindness, and speedy proper work on my vehicle. service mgr's are always right on the spot to help and make sure your experience is a great... one.
James, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If th...ere's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Jim Jackson / (334) 566-9500 / firstname.lastname@example.org
Very friendly, very honest. Everyone worked hard to find just the right Colorado for me, at the best price possible.
Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your comments with our staff. We pride ourselves o...n offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Jim Jackson / (334) 566-9500 / email@example.com
Friendly salespeople, very reasonable document fee, and I got a great interest rate. I really left feeling I got a great deal.
Your great feedback truly made our day, Trevor. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was a...ble to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Jim Jackson / (334) 566-9500 / firstname.lastname@example.org
It was awesome everybody waa really nice and courteous and fast to help us it was a very good experience
Thank you for taking the time to write this review. We are pleased to hear that we were able to provide an efficient and overall positive experience. ...Jim Jackson / (334) 566-9500 / email@example.com
The employees were all super in helping us with our needs! Unlike anywhere else we ever went!!!!!! We will definitely be shopping here again!!
Thank you for your wonderful feedback. At Bill Jackson Chevrolet Cadillac Buick GMC, we always strive to meet the needs of our customers no matter the... situation. Feel free to let us know if you have any concerns about your vehicle. Jim Jackson / (334) 566-9500 / firstname.lastname@example.org
It was my first time shopping/dealing with Bill Jacskson and definitely a good experience. They worked to get me a truck exactly like I wanted. Everyone... was friendly and helpful. Made buying a new truck easy!
Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Ji...m Jackson / (334) 566-9500 / email@example.com