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West Texas Nissan

(215 reviews)

Reviews

(215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Texas Nissan from DealerRater.

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Excellent

I needed to trade my car and get too dollar and west tecas Nissan did it I had plenty of suv to choose from and Johnny the sales manager made it happen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

Accomodating staff

Mitchell Leonard was very accomodating and professional. He assisted us in choosing the right vehicle for me and my family and answered any questions that I had throughout the entire process. I would definitely recommend him and West Texas Nissan to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars on your visit with our dealership!

Amazing Service!

I went with low expectations of even being able to purchase a car due to credit history etc. However I was pleasantly surprised! The salesman, Santiago, was very nice and helpful. He really made us feel comfortable and explained everything so well. He worked hard to get me into a vehicle and I couldn't believe that I finally had my first car. He introduced us to everyone and even let us pick an item from the merchandise area. The finance man was also very nice and explained everything well also. I'm very happy to have stopped by and even happier that I'm a part of the Nissan family now. Truly amazing staff and service! Would 10/10 recommend anyone in need of a vehicle to stop by. They truly work magic and do their work with care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this awesome feedback with our team! We're glad that Santiago and our team could give you excellent customer service! We hope you enjoy your first car!!

My review

I was satisfied with my visit and purchase. The sales representatives were all helpful in assisting to make my decision and the choice of the car purchased. My thanks Mr. Okezie Buchi, and Mr. Joas Suarez, and others for their help.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very glad you had a great experience at our store and that our team was very helpful with you! Let us know if there is anything else we can do for you!

Dream car

Santiago Leal was the best person I could have chosen to help me find exactly what I was looking for. He was very informative and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

Absolutely first class and awesome to work with.

I dealt with Patrick. He greeted me at the door when he knew I was coming. I was professional. Knew what I was looking for. He didnt shy me away but when a better was available he showed it too me quick. He was honest, didn’t try to be pushy and let me go through the process of figuring his deal was the best for me. I highly recommend Patrick and the entire sales management team. First class and want to get you a deal and get you what you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

Excellent Customer satisfaction

After window shopping with many Nissan locations in Texas, nobody could beat the deal on a 2019 Nissan Armada platinum. I live in Midland and I didnt have to travel across Texas to get a great price when I can get it in Odessa Nissan. Customer satisfaction, honesty, no games or pricing drama, a great Sales Manager in Jason. I love the Armada!!! Thank you Odessa Nissan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

Great Dealership

Checked in online early morning before dealership opened about a sale on 2018 Titan XD. Received a called from sales manager (Jason Jones) and told him I need a quote on 2 certain Titan XD's. He Emailed me a quote within half an hour and assigned a salesman(Patrick January). We made appt with Patrick to meet at 4:00 pm that day. We drove 130 miles to Odessa and test drove the 1 Titan XD we were interested in . We decided to buy and thought we would have to come back in a couple of days to complete the paper work but they told us they could get the Titan XD ready while we complete the paperwork. Everyone at the dealership were super nice and friendly and Patrick was especially helpful explaining all the bells and whistles to a couple of 70 year old people that are not too tech savvy. Finance was short and quick thanks to the knowledge of finance manager (Onyebuchi Okezie). He made sure we understood all the paperwork we were signing. As we left the finance office all the employees at the dealership applauded and thanked and congratulated us on our purchase. We left the dealership around 7:00 pm in our new truck and headed to Lubbock.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate that we could earn your business at our dealership! We hope you enjoy your new vehicle! :)

Great Car, Great experience

Easy to deal with. Did everything via phone or text. Would definitely buy from West Texas Nissan again. Clayton and The West Texas Nissan Team went above and beyond to make sure we were more than satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

Fun with no pressure sales

Santiago Leal was an excellent sales person. The 1st time we arrived at the dealership we were just looking and he gave us his business card with no pressure that day. He simply said just think about us in the future and walked off. We came back approximately 2 weeks later to buy a car from your dealership. And we only wanted him. He was very professional, accommodating, easy to work with and funny!! Oh my gosh is he funny! We had a good time and an excellent experience buying a vehicle this time. We will be back in the future!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for the wonderful feedback on us! We're glad that we could give you a wonderful deal and a great car buying experience with us!