Reviews
Write a reviewI bought my car in October of 2024 still have not got my
I bought my car in October of 2024 still have not got my plates or registration. They also put in the contract gap and service contract which we told them from the start. I went in the next business day and had them cancel it still have not seen that money($5000.00). They are the worst dealership I’ve ever dealt with!!! There mechanics should learn oil change 101 only put 5 quarts of oil in a 7 quart car almost blew the motor on the car!
I bought my car in October of 2024 still have not got my
I bought my car in October of 2024 still have not got my plates or registration. They also put in the contract gap and service contract which we told them from the start. I went in the next business day and had them cancel it still have not seen that money($5000.00). They are the worst dealership I’ve ever dealt with!!! There mechanics should learn oil change 101 only put 5 quarts of oil in a 7 quart car almost blew the motor on the car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service center
Destany Garcia and Patty Crouch were super helpful in making sure I got taken care of immediately. Also great service providing shuttle service
Great service center
Destany Garcia and Patty Crouch were super helpful in making sure I got taken care of immediately. Also great service providing shuttle service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great friendly customer service
I came in from NM to get my first service completed. I really liked that even though I ran late, everyone there still accepted me when I came in as it was near closing time. Everyone was really nice just like the first time I went in to buy a car.
Great friendly customer service
I came in from NM to get my first service completed. I really liked that even though I ran late, everyone there still accepted me when I came in as it was near closing time. Everyone was really nice just like the first time I went in to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clean Facilities
It was awesome, staffs are great, the way I was attended to is superb. I will always recommend Kelly Grimsley to anyone
Clean Facilities
It was awesome, staffs are great, the way I was attended to is superb. I will always recommend Kelly Grimsley to anyone
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Kelly Grimsley Kia Team
Great experience
The staff was informed and knowledgeable regarding their work. Very helpful. Explained everything to me and let me know when I should return for my next service.
Great experience
The staff was informed and knowledgeable regarding their work. Very helpful. Explained everything to me and let me know when I should return for my next service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Kelly Grimsley Kia Team
Fantastic service
Service department did a great job, was knowledgeable and timely. They kept me informed of everything with my vehicle. The waiting area was clean, comfortable and accommodating.
Fantastic service
Service department did a great job, was knowledgeable and timely. They kept me informed of everything with my vehicle. The waiting area was clean, comfortable and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Kelly Grimsley Kia Team
Great Service
Service dept is always fast and works with getting me in when I come to town. Great and friendly staff!
Great Service
Service dept is always fast and works with getting me in when I come to town. Great and friendly staff!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. - The Kelly Grimsley Kia Team
Great service
The employees’ sense of urgency. I was helped immediately and the service was very quick and I appreciated the detailed explanations of what needed to be done.
Great service
The employees’ sense of urgency. I was helped immediately and the service was very quick and I appreciated the detailed explanations of what needed to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Kelly Grimsley Kia Team
Best car buying experience I’ve ever had
Friendly knowledgeable staff. Easy to find. Clean sanitized building. Good experience all the way around. I will recommend this dealership to everyone.
Best car buying experience I’ve ever had
Friendly knowledgeable staff. Easy to find. Clean sanitized building. Good experience all the way around. I will recommend this dealership to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Miki thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Kelly Grimsley Kia satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! - The Kelly Grimsley Kia Team
Great service departmetn
The quality of service and the service staff are excellent. They had me in and out in less than an hour. I had a 10:30 appointment and I was out by about 11:20
Great service departmetn
The quality of service and the service staff are excellent. They had me in and out in less than an hour. I had a 10:30 appointment and I was out by about 11:20
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. - The Kelly Grimsley Kia Team