Wagner Cadillac

Terrible! Body shop giving me run around about parts availability for 4 months. They lie and tell me that part is discontinued. General Motors say the part is delayed. I called to get plans for my vehicle and get no return call.

Called dealership said car was availabe , then drove 102 miles got there and nobody new where the car was or when it would return . And have not heard from them again Will never buy anything from these people.

Very slow to respond to customers in service after vehicle is dropped off and hard to get a hold of. Sales people hound you while your vehicle is in service to try and sell you a new vehicle. Overall one of the worst experiences I’ve had at a dealership.

I made a previous review. When Aaron found out about our rental car bill, he made it right, reimbursed us promptly. So, disregard my previous review.

Took our srx in early January for collision-damaged rear-end. Just got it back YESTERDAY. One excuse after another, week after week, month after month. Insurance only pays for the rental for a month, so we were left with around $2000 or more rental fees. No help from Wagner. No offer to farm it out. No offer to help with the rental, or give us a loaner. NADA. Don't get me wrong, no one was rude. Just not terribly helpful, or sympathetic to the hardship being caused by them setting on our car for 3 MONTHS!

I’d like to take this time to say a special thanks for Misty my sales person and to Wagner Cadillac. First off the 2021 Cadillac Escalade is a highly sought out vehicle and I would compare this to the Playstation 5 as you would have to line out 24hrs outside to get one. But like myself I did not pre order my Escalade therefore I had to call 27 Dealership around the world looking for one and when I called Wagner and spoke to Misty. Let me tell you her customer service skills and approach to customer far exceeded my expectations. I say that after calling 27 dealership and speaking to so many different sales person they all sound worn out and a bit irritated but after explaining everything I wanted to Misty. She took the time to just listen to what I was looking for and THANK YOU GOD!!!!! She said she has one that a customer backed out on so I can have that one. I waited about a month for the vehicle to be made and all that time she had an open communication and answered all my nagging text about the vehicle. Mind you, I drove 188 miles from Houston to Tyler, TX which was all worth it. Not even all my Cadillac dealers in Houston can compete with customer service. She gave a new meaning to customer satisfaction. I say the same for the entire Wagner Cadillac Family as I walked in you can tell their not there just to sell a car one time. Their goal was to build a relationship which they’ve one cause after my CTS-V lease is up I will be coming back. Thank you again Misty for everything and I’m very happy with my truck.

I’d like to take this time to say a special thanks for Misty my sales person and to Wagner Cadillac. First off the 2021 Cadillac Escalade is a highly sought out vehicle and I would compare this to the Playstation 5 as you would have to line out 24hrs outside to get one. But like myself I did not pre order my Escalade therefore I had to call 27 Dealership around the world looking for one and when I called Wagner and spoke to Misty. Let me tell you her customer service skills and approach to customer far exceeded my expectations. I say that after calling 27 dealership and speaking to so many different sales person they all sound worn out and a bit irritated but after explaining everything I wanted to Misty. She took the time to just listen to what I was looking for and THANK YOU GOD!!!!! She said she has one that a customer backed out on so I can have that one. I waited about a month for the vehicle to be made and all that time she had an open communication and answered all my nagging text about the vehicle. Mind you, I drove 188 miles from Houston to Tyler, TX which was all worth it. Not even all my Cadillac dealers in Houston can compete with customer service. She gave a new meaning to customer satisfaction. I say the same for the entire Wagner Cadillac Family as I walked in you can tell their not there just to sell a car one time. Their goal was to build a relationship which they’ve one cause after my CTS-V lease is up I will be coming back. Thank you again Misty for everything and I’m very happy with my truck.

From start to finish this was by far the best car buying experience I've had! Communication was excellent, the car was exactly as described and there was zero of the dreaded delay and rigamarole that I've encountered at every other dealership I've bought from. Ask for Mike!

I ended up buying a vehicle from this instead of a local dealership because I liked working with Misti so well. She's very personable and friendly... Someone you could just talk to about anything, really. The delivery guys who delivered my car down to Houston were very nice, and Misti added a little personal touch for my wife as well. I also talked to the finance guy, and he was nice, also.

Bought son first truck, they sold us a truck that needed and entire motor job. Lied to us telling us said it was just the FORD TICK and we let them buy the truck back losing $1200 in the deal. Son is devastated and money wasted.