Reviews
Just bought a new truck today. Andi was exceptionally helpful. He worked hard to get me the best deal, and was very pleased with the price he got for me. Very professional, and polite. In my opinion if you want a vehicle ask for Andi and he'll work hard for you. Now as far as business managers go stay away from Cody, he's not helpful at all and seems to be very arrogant. Someone in administration needs to have a talk with him. If not for Andi arrow ford would have lost a cash sale because of Cody
Just bought a new truck today. Andi was exceptionally helpful. He worked hard to get me the best deal, and was very pleased with the price he got for me. Very professional, and polite. In my opinion if you want a vehicle ask for Andi and he'll work hard for you. Now as far as business managers go stay away from Cody, he's not helpful at all and seems to be very arrogant. Someone in administration needs to have a talk with him. If not for Andi arrow ford would have lost a cash sale because of Cody
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I made an appointment to get a key fob programmed for a used F250 that I had just purchased from dodge dealership. JD was my service person. I had purchased a fob off of the internet and he said it wasn't oem so it probably wouldn't work. I told him if it didn't that I would like it back so I could get a refund being that the one from arrow ford cost $215 dollars. He told me that I could have the other one back to get a refund on. After I got home from paying the $473 to get the key fob and programming I checked the key fob that I had ordered and it was missing the key part of it. I called JD twice that afternoon and no return call. I called again the next day and after an hour he returned my call. I asked where my key was and he said he would check. He then returned my call and said they used that key on the ford key fob. I said then you owe me a key for this fob, he said how do you figure, I said because you used mine on this one. He said no we saved you money by not charging you for a key from ours. I said it all comes as a set, he and the service manager said not here at ford we sell it separately. So I guess the key plus the key fob is more than $215 because they said they were saving me money. You can buy the whole thing for $74 off of the internet just FYI. I will be using someone else besides arrow ford for my business from now on.
I made an appointment to get a key fob programmed for a used F250 that I had just purchased from dodge dealership. JD was my service person. I had purchased a fob off of the internet and he said it wasn't oem so it probably wouldn't work. I told him if it didn't that I would like it back so I could get a refund being that the one from arrow ford cost $215 dollars. He told me that I could have the other one back to get a refund on. After I got home from paying the $473 to get the key fob and programming I checked the key fob that I had ordered and it was missing the key part of it. I called JD twice that afternoon and no return call. I called again the next day and after an hour he returned my call. I asked where my key was and he said he would check. He then returned my call and said they used that key on the ford key fob. I said then you owe me a key for this fob, he said how do you figure, I said because you used mine on this one. He said no we saved you money by not charging you for a key from ours. I said it all comes as a set, he and the service manager said not here at ford we sell it separately. So I guess the key plus the key fob is more than $215 because they said they were saving me money. You can buy the whole thing for $74 off of the internet just FYI. I will be using someone else besides arrow ford for my business from now on.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Eric in quick lane did an amazing job. Highly recommend him for your next service.
Eric in quick lane did an amazing job. Highly recommend him for your next service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Was a great experience all the people where nice and helpful and iwill be back
Was a great experience all the people where nice and helpful and iwill be back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We had recalls on our car and they were quick to fix it and get it returned!
We had recalls on our car and they were quick to fix it and get it returned!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Service was on time and fast. Service adviser was friendly and efficient. Customer lounge was clean with fresh coffee.
Service was on time and fast. Service adviser was friendly and efficient. Customer lounge was clean with fresh coffee.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your recent service experience. We're so happy that you received prompt service and had a positive experience with our staff and facilities. We appreciate you choosing Arrow Ford and look forward to serving you again soon.
We were pleased with everyone that helped us with our visit and ultimately the purchase.
We were pleased with everyone that helped us with our visit and ultimately the purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Johnson's, for your review! We are so happy to hear that your experience with our staff lived up to your expectations. We hope you enjoy your new vehicle and look forward to serving you again in the future.
Quoted me $9,400 on a 2016 Ford Fusion. Parts are all under $100 except for one. Labor shouldn’t cost that much. That is ridiculous to even justify charging that much for a 10 year old car. You’re out of your mind!
Quoted me $9,400 on a 2016 Ford Fusion. Parts are all under $100 except for one. Labor shouldn’t cost that much. That is ridiculous to even justify charging that much for a 10 year old car. You’re out of your mind!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We understand the frustration and concern when a quote comes in higher than expected. Our goal is to provide transparent, accurate estimates and explain the work and cost involved so our customers can make informed decisions. Our management team will be reviewing your estimate and recommended repairs. If you would like to discuss this matter further, please give us a call at 325-692-9502. Thank you.
Quick service and very friendly. Only suggestion is have techs watch grease oil on clothes and rubbing up against vehicles
Quick service and very friendly. Only suggestion is have techs watch grease oil on clothes and rubbing up against vehicles
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and helpful feedback! We're glad you received quick, friendly service. We also appreciate you pointing out the concern about grease and oil getting on clothing or vehicles. We'll share this with our service team and reinforce the importance of protecting our customers' vehicles throughout the service process. Thank you for choosing Arrow Ford!
salesman Chad and finance manager Andrew made this experience quick, easy and weren't pushy whatsoever. Every question we had was answered. They also stayed after hours to get the deal done since I had to drive from midland. We did not feel rushed at all. GREAT EXPERIENCE
salesman Chad and finance manager Andrew made this experience quick, easy and weren't pushy whatsoever. Every question we had was answered. They also stayed after hours to get the deal done since I had to drive from midland. We did not feel rushed at all. GREAT EXPERIENCE
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic review! We're thrilled to hear Chad and Andrew made your experience quick, easy, and completely pressure-free. We are especially glad our team was able to accommodate your schedule and make the trip worthwhile. Thank you for choosing Arrow Ford, and congratulations on your new vehicle!