Arrow Ford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
392 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 29, 2020

    Helpful in every way to make our car buying experience enjoyable. Friendly courteous staff, clean facilities, will return for all our service needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 28, 2020

    Cody Brock and Jeff Zinsser were a pleasure to work with. They were extremely helpful and accommodating! If you need a vehicle, these are definitely the... guys you need to see!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 14, 2018

    Easiest and least stressful car buying experience ever. Outstanding sales person. Car too new to say much, but transitioning from an F-150 to the Escape... was easier than I imagined.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 28, 2020

    It was a good experience. The only complaint I have waiting time. We looked, we decided, our information was acquired and everything was approved. After... this the time waiting to see the financial man to sign paperwork was extremely too long of a wait

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 26, 2020

    I was in contact with Brandon Brown who made my car buying experience amazing. He went above and beyond my expectations finding me the perfect vehicle... in record time. He did all the leg work and brought the vehicle for me to test drive, took my veh for trade valuation and got everything ready for me to pick up my used vehicle and drive away.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Christie, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It is great to hear that we were able ...to go above and beyond your expectations and really help you out! We look forward to seeing you again!

  • 5.0 out of 5
    May 25, 2020

    Great people and great attitudes. Everyone was kind and they are very knowledgeable. Was a easy way to buy a car and if you go to arrow ford in Abilene... TX ask for Sarah Farley she was who helped me and she is awesome

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 21, 2020

    I scheduled visit with sales representative who met us upon arrival. August brought the Escape Hybrid to us for inspection and described the vehicle courtesy... and informative. The purchasing process was presented with all options for our consideration. We we given the opportunity for a test drive and which was impressive. Lou walked us thru the financing process options with a friendly manner making the choices easily understood. The employees were especially a pleasure to represent the dealer and Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    May 19, 2020

    Took my vehicle in for repair a second time fo the same part. The customer service is always good. Not sure why the new parts failed again, kind of... frustrating. The issue is my window was cracked during the time vehicle was in repair. Ms Willard told me they would replace it But it has been 3 weeks and still no windshield. I do not drive the vehicle because of the crack. We have become a one vehicle family again. I just want my vehicle repaired so I can drive it.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 19, 2020

    Very pleasant experience... all people we dealt with were so nice and friendly. Answered any questions we had, explained all steps to the sale perfectly!... They took all the time we needed to make sure we knew everything involved in this purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 18, 2020

    I just had oil change on my 2019 F-250 Super Duty diesel pickup. The job was done quickly and to my satisfaction.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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