Cooper Buick GMC

Rectangle 48
Sales
Service Closed

Cooper Buick GMC Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.3 out of 5 3.3
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 16, 2018

    Worst service department ever. Service manager never called back. Promised to call every day, lied. Truck has had same problem 3 times in a row. 35000... miles and the problem still is not fixed. After keeping the vehicle 2 weeks, they called and said they pulled the positive cable off the battery and it is working for now, so come and pick it up. Love GM products, but, will never go back here. Service department is the worst ever.

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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 26, 2018

    Always great service with friendly staff. My family enjoy waiting in the lounge drinking coffee and watching tv while our cars are serviced. If we get... hungry or have an appointment before our cars are serviced, we are offered free transportation to our destination and back to the dealership. That's so cool!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to know we have been able to exceed your expectations and thank you for the comments. We appreciate you..........ps: You have a cool pup...py.

  • 5.0 out of 5
    July 1, 2017

    i have purchased several trucks for Cooper because they have the best salespeople and managers. However, when I brought my vehicle in to be serviced I... was shocked. They jumped right on it and I was in and out in less than expected time. Great changes have occurred. If this keeps up y'alls business will soar.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    March 8, 2017

    For my business I keep around 10 vehicles. I bought 3 from this place in a 12 month period. I was pleased with the salesman and I like GMC. They have... the worst service department I have ever dealt with, and I have dealt with plenty. They will tell you whatever you want to hear on the phone just to get you off the phone. I love over an hour away and I have had to make unnecessary trips due to bad info. The one episode I would like to relay is when my wife's torque converter had to be replaced. Had it diagnosed in November and they did get the part in until February. And the only reason it came in then was because we started calling them daily because her warranty was about to be up.

    1.0 out of 5
    Customer Service
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    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Will, we're sorry to hear you haven't been completely satisfied with our service department. We do appreciate you taking the time to review us, becaus...e reviews help us get better. We wouldn't want anyone to feel this way, let alone someone who has shown us so much loyalty. Our Service Manager, Tim Coats, has been furnished this information and has already looked into the logistics of what happened and discovered several things that could have changed the outcome of this situation. We will take this information and learn from it to do a better job, while staying in better contact with our customers, so situations like this are eliminated in the future. We do thank you for your business and hope you will see we try hard to please. If we can assist you in the future, do not hesitate to call us at (318) 387-7022, especially since you live out of town.

  • 1.0 out of 5
    May 24, 2016

    I had a car accident in Monroe on March 30, 2016 and I am still waiting for my car to be repaired. I have been in a rental for 8 weeks, paying out of pocket... the last 4 weeks. DO NOT go here for repairs!!

    3.0 out of 5
    Customer Service
    1.0 out of 5
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    Not Applicable
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    December 25, 2015

    I've bought several Yukon's from Cooper Buick GMC over the past 10 years. Always the best deal and service from sale to maintenance. I may shop around... if time either in person or on the internet. This dealer is one of the best in the business with a great selection of autos from SUV, Trucks and Cars.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 18, 2015

    My husband and I went to the Pre-Owned Cooper Buick Dealership very eager to make a purchase. We walked around the lot interested in two cars. A salesman... wearing a cowboy outfit walked up to us and did not say one word to us. I looked at him for a moment because I couldnt figure out if he was a saleman becaused he never introduced himself. He followed us for a few minutes than he just walked away never even asking us did we want to see the inside of the cars.Me and my husband just left, I refuse to give my money to someone who oviously didnt want it from my kind.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?