Reviews
Nice and very friendly with customers.
Nice and very friendly with customers. They worked hard to find the car I liked and needed.
Nice and very friendly with customers.
Nice and very friendly with customers. They worked hard to find the car I liked and needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joshua, Thank you for the great review! We're so glad to hear Tim made you feel welcome and worked hard to find the right vehicle for you. Your satisfaction means everything to us, and we truly appreciate the opportunity to earn your business! — The Opelika Team
Tim was extremely knowledgeable about the vehicles on the
Tim was extremely knowledgeable about the vehicles on the lot. He listened carefully and found the perfect vehicle for my family.
Tim was extremely knowledgeable about the vehicles on the
Tim was extremely knowledgeable about the vehicles on the lot. He listened carefully and found the perfect vehicle for my family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shelly, Thank you so much for the kind words! We're thrilled to hear that Tim was able to help you find the perfect vehicle for your family. His product knowledge and attention to your needs truly make a difference. We appreciate your trust in us and look forward to serving you again in the future! — The Opelika Team
Beware of this dealership.
Beware of this dealership. I was sold a truck with the front ties rubbing the upper control arms. Almost to the point of having a blowout. My wife and I have contacted Mike Chandler and Jeremy Hicks numerous times only to be lied to stating they would replace them. Six weeks and 40 calls later still no tires. This is a poor dealership with very unethical people.
Beware of this dealership.
Beware of this dealership. I was sold a truck with the front ties rubbing the upper control arms. Almost to the point of having a blowout. My wife and I have contacted Mike Chandler and Jeremy Hicks numerous times only to be lied to stating they would replace them. Six weeks and 40 calls later still no tires. This is a poor dealership with very unethical people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst experience ever.
Worst experience ever. Tried to secure vehicle but they wouldn't provide information to do so only wanted to try to get more money from me which I was will but they still wouldn't accept a security deposit because I live 170 miles away. Spent 1.5 hrs on the phone with 4 different people and still was unable to se use the vehicle. Kept changing the rules as we talked and keep receiving the run around when all they had to say is its not available but they continued to keep pushing for me to show up to the dealership. Contacted sale agent the next morning mind you its barely open and ask if I could secure the vehicle and I was told its not available. This is the worst I have ever been treat at a dealership. Poor excuse for professionals. Top it all of the general manager would even call me back to discuss in work days time. Really concerned as you can tell. Do not trust the these people at this dealership .
Worst experience ever.
Worst experience ever. Tried to secure vehicle but they wouldn't provide information to do so only wanted to try to get more money from me which I was will but they still wouldn't accept a security deposit because I live 170 miles away. Spent 1.5 hrs on the phone with 4 different people and still was unable to se use the vehicle. Kept changing the rules as we talked and keep receiving the run around when all they had to say is its not available but they continued to keep pushing for me to show up to the dealership. Contacted sale agent the next morning mind you its barely open and ask if I could secure the vehicle and I was told its not available. This is the worst I have ever been treat at a dealership. Poor excuse for professionals. Top it all of the general manager would even call me back to discuss in work days time. Really concerned as you can tell. Do not trust the these people at this dealership .
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We deeply regret that your experience with us fell short of our expectations. That is not the level of service we aim to provide, and I want to personally apologize for the confusion and frustration you experienced. We understand the importance of clear communication, especially when making a long-distance purchase. It’s clear we didn’t meet that standard in your case, and for that, we are genuinely sorry. We never want anyone to feel like they were misled or not valued. Your feedback has been shared with our management team so we can address how things were handled and improve moving forward. Thank you again for your feedback, it’s the only way we get better. John Preskitt Opelika Ford CDJR
Tim and everyone was great.
Tim and everyone was great. Tim was on top with helpfulness. The vehicle is just what I wanted and thanks for the help.
Tim and everyone was great.
Tim and everyone was great. Tim was on top with helpfulness. The vehicle is just what I wanted and thanks for the help.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cathey, Thank you so much for the 5-star review! We're glad to hear that Tim and the team took great care of you. It’s awesome to know the vehicle is exactly what you were looking for—we're always here to help and make the process as smooth as possible. Enjoy your new ride, and don’t hesitate to reach out if you ever need anything!
Tim was professional and very helpful.
Tim was professional and very helpful. He answered all of my questions. I would highly recommend him.
Tim was professional and very helpful.
Tim was professional and very helpful. He answered all of my questions. I would highly recommend him.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! We're glad to hear Tim took great care of you and answered all your questions. We’ll be sure to pass along your kind words to him. We appreciate your recommendation and hope to see you again soon!
I'm 53 years old,met two salesmen my whole life I
I'm 53 years old,met two salesmen my whole life I liked,Brian is one of them. Polite young fella,and that is one busy dealership!
I'm 53 years old,met two salesmen my whole life I
I'm 53 years old,met two salesmen my whole life I liked,Brian is one of them. Polite young fella,and that is one busy dealership!
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Wow — what a compliment! Thank you so much for sharing that. We're lucky to have Brian on our team, and we'll make sure he hears how much you appreciated his help. He really does go above and beyond. Thanks again for choosing us — we know it's a busy place, and we're glad we could make your experience a good one!
Dealership is nice and people are friendly.
Dealership is nice and people are friendly. The process takes awhile if you are buying due to they only had one guy doing the finance paperwork.
Dealership is nice and people are friendly.
Dealership is nice and people are friendly. The process takes awhile if you are buying due to they only had one guy doing the finance paperwork.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and 4-star review! We’re thrilled you had a positive experience with our team and appreciate your patience during the finance process. We’re always working to streamline things, so your feedback is incredibly helpful. Next time you visit, we’ll make it even smoother! Enjoy your new ride, and don’t hesitate to reach out if you need anything. 🚗💨
Incredible experience—knowledgeable, honest, and
Incredible experience—knowledgeable, honest, and genuinely cared. Best car buying experience I’ve ever had!
Incredible experience—knowledgeable, honest, and
Incredible experience—knowledgeable, honest, and genuinely cared. Best car buying experience I’ve ever had!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Natasha! Thank you so much for your heartfelt review! We're thrilled to hear that you had an incredible car-buying experience with our team. We strive to provide knowledgeable, honest, and genuinely caring service every day, and it's wonderful to know we hit the mark. Your kind words mean a lot to Brian, and we're honored to have been part of your best car-buying experience ever. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!
Was flexible with me even though we had a few hiccups
Was flexible with me even though we had a few hiccups they made sure I had a great experience and a great deal
Was flexible with me even though we had a few hiccups
Was flexible with me even though we had a few hiccups they made sure I had a great experience and a great deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jaquarious, Thank you so much for your kind words and for sharing your experience! We're delighted to hear that, despite a few hiccups, our team was able to ensure you had a great experience and secured a great deal. Your satisfaction is our top priority, and we truly appreciate your patience and understanding. We look forward to serving you again in the future!