Cummings Chevrolet

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
66 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 18, 2019

    My truck broke down a week after warranty work was done. I have called and emailed plenty of time and have received no response on the status of my work... truck

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, customer service is one of our top priorities so we are disappointed to hear you did not receive the quality experience you deserve. We regret ...any breaks in communication and hope you are willing to give us another chance to make this right. Please contact us at (619) 677-6363 and we will do our best to resolve this situation. We hope to hear from you soon.

  • 3.0 out of 5
    April 11, 2019

    Took xare for okd change. Took more than an 2hrs. Very dissapointed with the rep that helped me with the process. He never tokd me that the car needs important... repairs. A week later decoded to read the paper he gave ne.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, we appreciate you taking the time to share your experience. It is our goal that every customer leaves satisfied with their service, so we are d...isappointed to hear that you did not. When you have an opportunity, please contact us at (619) 677-6363 so we can address your concerns. We hope to hear from you soon.

  • June 8, 2012

    I felt like they were really concerned about my satisfacation. They made the process go as smoothly as possible. Thank you Audrey Atherton-Webster.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Aveo, Thank you for your business and Welcome to the Ron Baker Family!

  • 5.0 out of 5
    February 21, 2019

    Please recognize mechanic technician Pete and Service Advisor George Diaz. I was very impress with Pete’s advice/instructions on my car, he explain the... problems and very professional and knowledgeable . George was very helpful and courteous as well as professional. I appreciate their services greatly. Long time customer, thank you so much.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your va...lued support!

  • 1.0 out of 5
    October 26, 2018

    I went to Cummings Chevrolet in National City on October 17th 2018 to look at Camaros. After deciding that I could not afford the price that they were... asking for I got up to leave. The dealership had taken my car that I wanted to trade in on a test drive. So they had the keys to the car. I kept telling them That I have an appointment a 5 PM, I got to go. So when I got up to go to my car to leave, there was no keys in the car. They were hiding my keys so I couldn't leave. So once again a sales person pounced on me and pressured me and I bought a car that I really could not afford. Sleazy tactics. Came to find out that one of the sales persons had hidden the keys and as I was about to leave with the new car I needed to get stuff out of the old one and the key to open the trunk came up immediately . They overcharged me by about $3500. Not happy at all with Cummings Chevrolet to say the least. The owner of the company was there too. Thin blonde headed man, he went along with the whole charade, the whole farce deception.. Sleazy sale tactics.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (619) 677-6363 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    October 1, 2018

    I was meet right away, my maintenance was explained to me, and I was told how long it would take. Maintenance was done pretty close to the stated time... frame, but it took a little time to get my vehicle from the maintenance area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    June 17, 2018

    Dropping off car. Service guy was nice. He needed help as to what to do , how to handle my extended service contract. He didn’t know who to call and how... to charge my rental. I had to school him Status. I don’t get a call the first day no update till 2 nd day evening. Then a call at night saying car will be ready 3rd day and when to pick up. Pickup. When okay. Different service admin. My guy was off. He was good. Took care of my rental extended warranty stuff. I paid deductible of 200.. total for AC repairs was over 1600.00. Woohooo. Saved. I just waited 15 mins for my car after paying. They didn’t here to bring up car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2018

    it was great. the staff was very imformative and friendly ,

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a great experience!

  • 5.0 out of 5
    January 18, 2018

    Very good service I would hardly recommend this dealership to friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Esau, we really appreciate your positive review!

  • 5.0 out of 5
    April 18, 2017

    It was very good right from the time I drove into the service department, how Aaron kept me informed and even paying my bill and picking up my car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi John, thank you for taking the time to leave a review for us at Ron Baker Chevrolet. We're happy we could meet your expectations!

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