Reviews
Write a reviewformer Sylvania Ford customer
My experience was VERY unpleasant. After 4 1/2 hours for an oil change and vehicle wash it was not completed. This oil change and car wash had been scheduled a week in advance. I had asked customer service to schedule the wash immediately after the service so that I did not have to wait 4 hours like I did the last time. So instead I got to wait over 4 hours and still did NOT get the car washed. Customer service was very, very poor and I will not be going back nor will I recommend this dealership to anyone. Wayne Blanchard is the only one who helped me get my car back. I thank Wayne Blanchard for stepping in and helping out in a bad situation. Plus in my opinion the bill was too high for what was done. I paid the bill but that will be the last one. I will go someplace else to have my car serviced and washed. My family and I have been doing business with this dealership for a very long time and have bought a lot of vehicles from them but this experience was so unpleasant I will not be back!
former Sylvania Ford customer
My experience was VERY unpleasant. After 4 1/2 hours for an oil change and vehicle wash it was not completed. This oil change and car wash had been scheduled a week in advance. I had asked customer service to schedule the wash immediately after the service so that I did not have to wait 4 hours like I did the last time. So instead I got to wait over 4 hours and still did NOT get the car washed. Customer service was very, very poor and I will not be going back nor will I recommend this dealership to anyone. Wayne Blanchard is the only one who helped me get my car back. I thank Wayne Blanchard for stepping in and helping out in a bad situation. Plus in my opinion the bill was too high for what was done. I paid the bill but that will be the last one. I will go someplace else to have my car serviced and washed. My family and I have been doing business with this dealership for a very long time and have bought a lot of vehicles from them but this experience was so unpleasant I will not be back!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (912) 685-2141 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
E stephens
Very Good service fair prices would recommend to do business with these people overall satisfied.
E stephens
Very Good service fair prices would recommend to do business with these people overall satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Easiest Experience Ever!!
The Staff (Matt) made the entire process a breeze! Found the car on Monday morning and drove home with it that day!!
Easiest Experience Ever!!
The Staff (Matt) made the entire process a breeze! Found the car on Monday morning and drove home with it that day!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Emily, we're happy you found our staff to be so supportive during your experience here at Redding Sylvania Ford, LLC. Please don't hesitate to reach out if there's anything additional we can do for you.
2023 Ford Raptor Purchase
This was definitely the best experience I have ever had purchasing a new vehicle!!! I saved big $$$ compared to pricing from any other Ford dealership I checked with in GA, FL, and SC. Matt, Ken, and all the team at Sylvania Ford made me feel like family with this low pressure, no haggling deal. Matt and Ken took the time to answer all my questions and streamlined the process. Literally, the process took 2 to 3 hours from start to finish. Thanks Matt, Ken, and all the team at Sylvania Ford, you are the best!!!
2023 Ford Raptor Purchase
This was definitely the best experience I have ever had purchasing a new vehicle!!! I saved big $$$ compared to pricing from any other Ford dealership I checked with in GA, FL, and SC. Matt, Ken, and all the team at Sylvania Ford made me feel like family with this low pressure, no haggling deal. Matt and Ken took the time to answer all my questions and streamlined the process. Literally, the process took 2 to 3 hours from start to finish. Thanks Matt, Ken, and all the team at Sylvania Ford, you are the best!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sylvania Ford
service was good consulted before repairs were made repairs were made in a timely manner
Sylvania Ford
service was good consulted before repairs were made repairs were made in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent buying experience
I bought my '23 Ford Raptor from Sylvania Ford and had a great experience. Matt was very easy to work with and kept me in the loop throughout the entire process. I am located out-of-state and they were able to deliver the vehicle to my house. Overall, it was a great experience and I would highly recommend Sylvania Ford.
Excellent buying experience
I bought my '23 Ford Raptor from Sylvania Ford and had a great experience. Matt was very easy to work with and kept me in the loop throughout the entire process. I am located out-of-state and they were able to deliver the vehicle to my house. Overall, it was a great experience and I would highly recommend Sylvania Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome
Just go there! They are all fantastic. The service department folks, the finance people and the salesman, Matt, we?re all professional and personable. I highly recommend them!!!
Awesome
Just go there! They are all fantastic. The service department folks, the finance people and the salesman, Matt, we?re all professional and personable. I highly recommend them!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Parts changers took truck home to fix it WILL NOT...
Parts changers took truck home to fix it WILL NOT return plus they broke plastic trim around firewall worst service in a long time from ford dealer i guess thats how they sell new vehicles they tear up your old one then say its just worn out it broke because its old
Parts changers took truck home to fix it WILL NOT...
Parts changers took truck home to fix it WILL NOT return plus they broke plastic trim around firewall worst service in a long time from ford dealer i guess thats how they sell new vehicles they tear up your old one then say its just worn out it broke because its old
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
