Marchant Chevrolet

4.9
(377 reviews)
2022 consumer dealer award View 1 awards
2022 consumer dealer award

Reviews

4.9
(377 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Marchant Chevrolet from DealerRater.

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5.0

Marchant Chev.

Marchant Chev. & Shawn Couch did a great job in my purchasing of a '24 Chev. Trax. I'm 82 years old and Shawn explained everything to where I could understand all the details, Thanks a bunch Shawn

5.0

Marchant Chev.

Marchant Chev. & Shawn Couch did a great job in my purchasing of a '24 Chev. Trax. I'm 82 years old and Shawn explained everything to where I could understand all the details, Thanks a bunch Shawn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
6 people out of 6 found this review helpful.
Dealer response

Thank you for your kind words and for choosing Marchant Chevrolet! I am thrilled to hear that you had a great experience with Shawn. Enjoy your new Chevy Trax, and please don't hesitate to reach out if you need anything in the future. Safe travels! Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

I've been to about every Chev Dealership in the

I've been to about every Chev Dealership in the Charleston, SC area and found the Marchant Dealership the best in the area. Their prices are better and the Salesman Shawn Couch was outstanding. Shane was able to answer all my questions and offered information that I was unaware of. I'm 82 years old and he was able to reason with me and bring me up to date on all the new features on the Chev. Trax that I purchase. Thanks a bunch Shawn!!

5.0

I've been to about every Chev Dealership in the

I've been to about every Chev Dealership in the Charleston, SC area and found the Marchant Dealership the best in the area. Their prices are better and the Salesman Shawn Couch was outstanding. Shane was able to answer all my questions and offered information that I was unaware of. I'm 82 years old and he was able to reason with me and bring me up to date on all the new features on the Chev. Trax that I purchase. Thanks a bunch Shawn!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
6 people out of 6 found this review helpful.
Dealer response

Thank you for this amazing review! I really appreciate your business. Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

We had an amazing experience at Marchant Chevrolet

We had an amazing experience at Marchant Chevrolet purchasing our brand new suburban. Salesman Shawn Couch was incredibly thorough and not pushy at all. We have been looking for over a year for our suburban and we chose to purchase at Marchant due to the high-quality service and integrity of the team. Ray Peterson was incredibly helpful via email and Bonny was easy, quick and seamless in processing the paperwork.

5.0

We had an amazing experience at Marchant Chevrolet

We had an amazing experience at Marchant Chevrolet purchasing our brand new suburban. Salesman Shawn Couch was incredibly thorough and not pushy at all. We have been looking for over a year for our suburban and we chose to purchase at Marchant due to the high-quality service and integrity of the team. Ray Peterson was incredibly helpful via email and Bonny was easy, quick and seamless in processing the paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
10 people out of 10 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an amazing experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

Recently purchased a used pickup truck from Mr Marchant

Recently purchased a used pickup truck from Mr Marchant and Mr Couch. Highly recommend this dealership. Low pressure, no xx. I have purchased numerous vehicles from Mr Marchant and his staff since the early 1990s. A pleasure to buy here.

5.0

Recently purchased a used pickup truck from Mr Marchant

Recently purchased a used pickup truck from Mr Marchant and Mr Couch. Highly recommend this dealership. Low pressure, no xx. I have purchased numerous vehicles from Mr Marchant and his staff since the early 1990s. A pleasure to buy here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
16 people out of 16 found this review helpful.
Dealer response

I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! I understand that buying a car is an important decision and I am honored that you chose Marchant Chevrolet. Please feel free to contact me if you have any questions on your new purchase. Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

I have nothing but great things to say about Marchant

I have nothing but great things to say about Marchant Chevrolet. Shawn Couch was excellent and informative about the Colorado Z71 we purchased. He helped us every step of the way and provided great service. Everything from the test drive to the financing was handled perfectly. Marchant Chevrolet is the place to go. They do no market adjustments or addendum items of any kind saving you thousands compared to other local Chevy dealers in the Charleston area.

5.0

I have nothing but great things to say about Marchant

I have nothing but great things to say about Marchant Chevrolet. Shawn Couch was excellent and informative about the Colorado Z71 we purchased. He helped us every step of the way and provided great service. Everything from the test drive to the financing was handled perfectly. Marchant Chevrolet is the place to go. They do no market adjustments or addendum items of any kind saving you thousands compared to other local Chevy dealers in the Charleston area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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19 people out of 19 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

Shawn Couch delivered a truck to me at a job site.

Shawn Couch delivered a truck to me at a job site. The extra truck bed allowed us to finish right on time. Thank you again, Shawn!

5.0

Shawn Couch delivered a truck to me at a job site.

Shawn Couch delivered a truck to me at a job site. The extra truck bed allowed us to finish right on time. Thank you again, Shawn!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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19 people out of 19 found this review helpful.
Dealer response

Madison, thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

Shawn Couch is great to work with!

Shawn Couch is great to work with! He explains everything! He is a great salesman! I highly recommend Marchant Chevrolet! I buy all my vehicles there!

5.0

Shawn Couch is great to work with!

Shawn Couch is great to work with! He explains everything! He is a great salesman! I highly recommend Marchant Chevrolet! I buy all my vehicles there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
20 people out of 20 found this review helpful.
Dealer response

I cannot thank you enough for your wonderful review of Marchant Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

Shawn Couch is the best!

Shawn Couch is the best! He is there to make your experience stress free! I would highly recommend Marchant Chevrolet!

5.0

Shawn Couch is the best!

Shawn Couch is the best! He is there to make your experience stress free! I would highly recommend Marchant Chevrolet!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
27 people out of 27 found this review helpful.
Dealer response

Thanks for this awesome review, Cayer! We work hard to meet expectations like yours, and we’re happy to hear that Shawn managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

Shawn and Matt were easy to work with and we quickly

Shawn and Matt were easy to work with and we quickly reached a good deal for both of us without wasting time going back and forth all day. The biggest thing for me was that I left with nothing but their verbal assurance that they would replace the one off tire on the truck I had just purchased. I was a little concerned about that based on previous experiences with other, bigger dealers, but they did exactly what they said they would do and even washed it as part of the service. I'll be seeing them again when I'm ready to make my next purchase.

5.0

Shawn and Matt were easy to work with and we quickly

Shawn and Matt were easy to work with and we quickly reached a good deal for both of us without wasting time going back and forth all day. The biggest thing for me was that I left with nothing but their verbal assurance that they would replace the one off tire on the truck I had just purchased. I was a little concerned about that based on previous experiences with other, bigger dealers, but they did exactly what they said they would do and even washed it as part of the service. I'll be seeing them again when I'm ready to make my next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
29 people out of 29 found this review helpful.
Dealer response

Thank you for this amazing review and shout-out for both Shawn and Matt! We really appreciate your business. Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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5.0

This is the 2nd time we purchased a 2500 Silverado truck

This is the 2nd time we purchased a 2500 Silverado truck from Marchant Chevrolet. As soon as I walked in Shawn Couch was outside finishing up with another customer and as I walked in he greeted me and I told him was looking into trading in a vehicle. He walked me in and we went over the options right away. After talking to him for a while I realized he was the one that sold our first Silverado back in 2018. He showed me all the trucks available, we found what we were looking for, they were very fair with my trade in. Easy transaction, I would definitely recommend Marchant Chevrolet. All the staff were friendly and attentive.

5.0

This is the 2nd time we purchased a 2500 Silverado truck

This is the 2nd time we purchased a 2500 Silverado truck from Marchant Chevrolet. As soon as I walked in Shawn Couch was outside finishing up with another customer and as I walked in he greeted me and I told him was looking into trading in a vehicle. He walked me in and we went over the options right away. After talking to him for a while I realized he was the one that sold our first Silverado back in 2018. He showed me all the trucks available, we found what we were looking for, they were very fair with my trade in. Easy transaction, I would definitely recommend Marchant Chevrolet. All the staff were friendly and attentive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
33 people out of 33 found this review helpful.
Dealer response

Thank you for leaving us this great review, John. I am very happy to hear that we could provide you with a second truck buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Ray Peterson - General Sales Manager - (843) 722-8208

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