Read reviews that mention:
Would not recommend this service department to my worst enemy. The customer service and service from the dealership itself was great. However we purchased... a 2015 Town and Country and called on a Monday to advise them the motor had locked up and we were towing it to them. They stated, "ok great we'll put you down." Here it is the following Friday...11 days later and they still have not looked at the vehicle. Every time I call they send me to some voicemail or the service manager is "out of the building" but guess what message after message left and no return call. Was told on day we dropped it off we have several others in front and will be approximately 2-3 days before we can look at it. Okay that's understandable, go down Thursday...unfortunately we have been unable to look at it...Call Saturday around 9 am for update given voicemail...Call at 3:15 well sorry the service department closed at 3 never received a return call.. Monday go into shop. Well sir it should be in later this evening tomorrow (Tuesday) at the latest and here it is Friday and still hasn't even been looked at. So not only have we been out of a vehicle for going on two weeks if it is a motor issue covered under warranty at this rate be lucky to see it before the first of the year with upcoming holidays and all. On top of that no rental car or loaner car has been offered to appease situation. Overall terrible customer service. I can't wait until day we no longer have to deal with the tiresome service department!
I didn't get a chance to go inside the dealership as it was almost closing time, but the sales rep, Larry was very helpful. Although I did not purchase... the vehicle, the sales reps attitude and honest would make me consider this dealership for my next purchase
I don't have the best credit in the world .Fletcher Chrysler went above and beyond my expectations to help me out
This is my 4th purchase with Fletcher Chrysler. After all this time, it wouldn't feel right going and buying from anywhere else! Tom Thompson is a class... act. He's always willing to go above and beyond to make the buying experience a great one. I can honestly say that he has never disappointed me in all these years. As a repeat buyer, Fletcher Chrysler is the only dealership I would recommend to anyone looking for a hassle free car buying experience. James Armstrong also made the financial part of the purchase extremely fast and easy. It's true, everybody gets a great deal here!
I have purchased all my vehicles from the time I was 20 from here. Great deals and people to work with when purchasing a used vehicle
We had a great experience purchasing a Jeep from Fletcher. Jim Davis went the extra mile, literally, to find just what we asked for. He found just what... we wanted in Ohio and had it brought to Franklin. We're very satisfied with our shopping experience at Fletcher.
I've been dealing with Fletcher Chrysler Dodge Jeep for the past several years. All their staff are professionals; courteous, personable and helpful. I... have dealt with Mr. Dick Giles, Sales Consultant in the Used Vehicle department, and highly recommend him to anyone looking for that ideal pre-owned vehicle. Give Dick the particulars, and he'll find what you want at a price that will be hard to beat.
We just purchased a 2014 Town and Country and could not be happier with it. Their staff listened carefully to what we were looking for and delivered it.... It was a great pleasure doing business with them. I fully anticipate doing business with Fletcher again.
I bought a 2010 Ram 2500 from Dick Giles and a few days later i noticed the windshield was cracked. I called Dick and told him about it and they sent someone... to my work to put in a new windshield that same week free of charge. Dick is a great guy and sticks by his customers. I will go to him when my wife needs a car, and would recommend him to anyone.
I have purchased a lot of new vehicles in my lifetime, but this was the absolute best new vehicle purchase experience that I have ever had by far...A very... special thanks to Jim Davis & Dave Carmony. I did shop around, so a great "win-win" for all with the "in & out" option with sales tax transfer credits...no other dealer wanted anything to do with that, so kudos to Fletcher Chrysler Dodge for that continued sales service and extra kudos to Jim Davis for caring about me and his dedication to customer satisfaction. I felt pretty special with the sales dept team and I expect the same from the service dept team.