Jones Ford - SC

Jones Ford collision will rip you off, Guaranteed!!! They never finished the repairs on my Van and they used parts that were the wrong color. The quality of work is very very poor they have no pride in the Quality or their work. They ordered parts for my van three times and every time they got the wrong part and told me they could not find the correct part. I was forced to go to a real repair shop and they found the parts within 5 minutes and now Jones ford will not reimburse me for the part even though they've already been paid for it. Go to jones ford collision at your own risk because they will rip you off.

Worst service department I have ever delt with. Made an appointment 3 weeks out for two recall items. Two weeks later still setting. And put 3 miles on my vehicle.

Service department has got to be the worst service department I've ever been to. Made an appointment and dropped the vehicle off on time. Was told we would get a call when it was diagnosed. 4 days later still no call and said it could be up to 4 more days before it was even looked at. Called multiple times and nobody seemed to know anything. Am forced now to take to another dealership to try to get the problem fixed.

As a Ford customer for over 10 years, I have never been so disappointed with a service department. I brought my car in for a diagnostic and after a week of them having the vehicle, the diagnostic was never performed and they identified a completely new "problem". As a 25 year old female, I was disrespected, lied to, and taken advantage of! In detail, I brought my vehicle in for a diagnostic to identify a rattling noise coming from my steering column. The last mechanic that I had my car at said that it's a known issue with my year and model car, so I wanted the repair done correctly with the dealership. The day I dropped it off I explained to my service rep, Chris Carey, what I thought the problem was. I called the next day for an update to see if it had been taken into the shop for the diagnostic and Chris informed me that it was in the shop but also that they couldn’t start my car and the battery was corroded (see photo attached). Chris then informed me that the starter wiring is “fried” and I would need a new starter. They apparently couldn't even jump it and "used the mechanic's industrial jumper" to try to start my car. Please keep in mind, my car had been starting completely fine before I brought it in. Skeptically, I agree to have them replace the starter. This was Wednesday afternoon around 3pm. The next day I called for an update and Chris told me that the mechanic was working on the replacement and it would be ready Friday afternoon. I call Friday afternoon to see what time I can pick my vehicle up and Chris tells me that the starter is finished, but the mechanic wants to look at the noise a little further, but could pick it up before 6pm. Almost immediately he calls back and informs me that my car won't be ready by the end of the day and they need to keep it over the weekend. I call Monday morning to get an update and Chris tells me that the mechanic is STILL working on the starter and that he would call me back by 4pm that afternoon with an update. Instead of a call, I receive a text that my car will not be ready until Tuesday. Up until this point I have been very patient and understanding but I am furious at how long this has taken, again, for a problem that was not a problem until I dropped it off. I call Chris to get the full story and he was extremely evasive and wouldn't answer my questions directly, but said the car would be ready by noon on Tuesday, seven days later. I also asked Chris for a cost breakdown of the repair. He emailed me a list of what they found to be "wrong" with the vehicle and just listed the total cost of the repair (see photo attached). That afternoon, I drove up there to see if my car was in the service bay. It was still sitting in the service line where I dropped it off the Tuesday before. I also brought my spare key, just to see if the car would start. My vehicle started immediately! I walk into the service department to ask them what is going on with my car and why I was lied to. The service rep was extremely rude to me and my friend, kept interrupting us, and when I asked to explain the situation he said "I'm really not interested, thanks though". The service manager, Chris James, then comes in and I explain the situation. He checks to see if the new starter had been installed and comes back and says that it is still in the box. So not only was I about to be charged over $1,000 for a new starter that I DID NOT need, Chris Carey lied to me every time I called to ask for an update. Jones Ford had my vehicle for a week and did not touch it. I have never felt so taken advantage of and disrespected in my life. The “men” at Jones Ford are predatory and disrespectful towards females and will stop at nothing to take advantage of you. I will never recommend anyone take their vehicle to Jones Ford ever!!

Had check engine light on 2020 Ford Edge. Waited a month for an appointment, and while waiting got the check engine light diagnosed for free at AutoZone. Jones policy is $165 for diagnosis and it takes 1-2 days!! Took AutoZone 5 minutes. Jones Ford is not helpful and their customer service is terrible. They tell you it's labor shortages but they control their own schedule. Recommend using a private mechanic.

Made an appt almost a month ago to get my car looked at for some simple issues I was having with it. I am in the military and my working hours start way before they open and I get off after they close. So having to leave work was already hard enough and then they inform me that “this is more of a drop of thing”. I’d love for anyone to please explain to me how this is a drop off thing? I made this appt a month ago. How are you going to tell me you’re backed up when I had a scheduled appt time and never bothered to call and tell me. I explained that me being in the military very much limited my ability to get my car and I had to get to work but they didn’t care and could barely offer up and apology. No one told me it was a drop off for a few days ordeal. Also the lady at the service desk was very rude and told me go talk to someone else. I will not be coming back. These people are NOT military friendly. NOT helpful. Have POOR communication. POOR customer service skill. Whoever owns Jones Ford should be embarrassed of the kind of place they are running. They don’t care about the customer. They care about getting paid at their own convenience. Don’t take your car here.

A couple of weeks ago I took my car over there for a couple of things I was feeling, they kept the car over there for 5 days and they did not do anything, they said they couldn't replicated the things, but how they are suppose to replicate something when they even take it to a road test ( the same miles in was the same miles out when I pick it up). I send an email to the service manager Martin Maghakian explaining my concern and he hasn't have the decency of an answer, this only shows unprofessionalism towards the job and disrespectful towards the costumers.

Service manager is rude.. didn’t care if they had all of my parts after having my vehicle towed.. would not recommend them to anyone also I’ll make sure that most people don’t use them

Schedule service almost two months out. Showed up early this morning and was told they had no loaner vehicles (part of the reason for scheduling was to ensure a loaner vehicle was available). Also, despite receiving repeated reminder text messages, they had no information in the system for my appointment. Not worth wasting your time with Jones Ford’s service department. Worst I’ve experienced! I will say that their Quicklane is good.

We are busy is their mantra. That means you have to schedule warranty or recall services six weeks out and then give up your car until they are ready to work on it. I had a Tuesday morning appointment for a two hour diagnostic check on the transmission. As of Friday morning no one has touched the car. I was told that if my car was not on site it would not be scheduled for the real work schedule. This is the worst customer experience I have had. They absolutely do not care how many days you don’t have your car or how many cars you bought from them.