Rick Hendrick Jeep Chrysler Dodge Ram FIAT

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
707 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 6, 2019

    My older van was towed there and Cliff in service was great. Since my van died Cliff handed me over to Dave and Paul. I found what I liked and they were... awesome in getting everything ready for me!! Aaron was great in getting the payments to where I could afford them!! Gary was awesome and quick with the financing and the extra paperwork!! Three days later my husband and I went back to trade in our other car and my husband purchased a used Toyota. Paul and Dave were very friendly, helpful and very knowledgeable. Everyone took good care of us!! Dave went above and beyond to make sure I was in and out of the service department when I had to go back for the software update and getting the second key programmed. Definitely would recommend and go back for any services needed to my new Jeep!! Thank you!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jltobias01, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Jeep Chrysler Dodge RAM! Please... don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Best wishes, Rick Hendrick Jeep Chrysler Dodge RAM Thank you, and have a fantastic day!

  • 1.0 out of 5
    October 10, 2019

    Do yourself a favor and stay as far away from these scheming sales people as possible. We had a PENDING sale on a truck, they ran our credit, RAN OUR CREDIT!... Gave the approval, paper work and everything when we called to confirm picking up we were informed they sold the truck out from under us! This is the most disrespectful service I’ve ever received from a dealership. I definitely will not ever recommend or purchase anything from these crooks.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jguy, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time c...onvenient for you, please contact Bobby Wallace, General Manager, 704-363-6900.

  • February 25, 2018

    Buying a car has always been a hassle for me. I hate the games, the back and forth deals, the hours of my time lost trying to finally be given the keys... to my car or truck. My experience with this dealership was NONE of those things. I bought the car on-line, the team (manager, sales, and financing) was keeping me in the loop every step of the way from initial contact to financing to being clear about the arranged shipping. If I ever need a car again I will look to these guys first, even if they are almost 3,000 miles away....They know how to give you a good deal and help their customers. They do it RIGHT!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 20, 2019

    Well, I finally got my Jeep repaired for their mistake of failing to install the new oil filter on properly during my oil change which caused the oil leak.... I will give them credit for trying to make up for my inconvenience, they performed a wash and detailed on my Jeep, a "free" oil change, and rotated the tires. The guy they sent to clean up the oil spill in my garage and driveway finally showed up "about a week later" to pressure wash it after the oil was almost dried up.. it still left a stain but he did made a good effort even though he used the water from my house to clean it. Nonetheless, I was glad to see the oil spill itself and oil trail gone finally. I truly believe the folks at Hendricks are good people with good intentions but with that being said, their work and its results always speaks volumes and leaves a LASTING impression on the customer, both good or bad. Enough said.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Blkhamr, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a tim...e convenient for you, please contact Bobby Wallace, General Manager, 704-363-6900.

  • 1.0 out of 5
    September 7, 2019

    They’ve had my 14 Compass on and off for 3 months and problem is still not fixed and they refuse to give me a rental car even after returning it and it... broke down on my Otw to picking up my kids. They also left me without a car during the hurricane Dorian evacuation leaving me and my kids stranded. They’re now saying it a new issue I’m going to have to pay for that they didn’t discover in past 3 months they’ve had it. Worst service ever Now they just called me and said they’re not going to continue to work on it because I left this review even though they’ve had it for so long. What a joke

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Rick Hendrick Jeep, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you furthe...r. At a time convenient for you, please contact Bobby Wallace, General Manager, 704-363-6900.

  • 4.0 out of 5
    August 10, 2019

    Paul and Ryan made this one of the BEST experiences I have had purchasing a vehicle. I will only deal with the from now on.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    2019challenger, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, R...ick Hendrick Jeep Chrysler Dodge RAM Thank you, and have a fantastic day!

  • 5.0 out of 5
    August 10, 2019

    Dae'Quan D. (Sales), Justin S. (Finance) were very impressive. They made buying my vehicle very easy. They were very knowledgeable and made sure I understood... the process. While waiting for my vehicle to be cleaned, they checked on me frequently to make sure I was OK. Keep up the good work.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sharon2216, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Rick ...Hendrick Jeep Chrysler Dodge RAM Thank you, and have a fantastic day!

  • 5.0 out of 5
    August 9, 2019

    Thessalonian and Jimmy were excellent. I hate buying cars! I've always felt taken advantage of. They made the process easy and painless. This was the... easiest car buying experience I've ever had! If you are in the market these are the guys to go to!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mrsbryanifyanasty, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Bes...t wishes, Rick Hendrick Jeep Chrysler Dodge RAM Thank you, and have a fantastic day!

  • 5.0 out of 5
    August 7, 2019

    Went to look at a vehicle a coworker saw and ended up purchasing a different one. Was a fantastic experience. Kyle in sales and Will in finance were awesome.... They were patient and didn't try to push or sell me something I didn't need or want. I was looking for a Chevy but I'm happy I found a Ram.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Josh G., we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, ...Rick Hendrick Jeep Chrysler Dodge RAM Thank you, and have a fantastic day!

  • 5.0 out of 5
    August 6, 2019

    Very helpful and my oil change was done very quick ! Thank you for making it quick and easy to get service done for my jeep

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jennipher101, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Ric...k Hendrick Jeep Chrysler Dodge RAM Thank you, and have a fantastic day!

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