Hoover Chrysler Dodge Jeep RAM

Reviews

3.8
(42 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Routine oil change and tire rotation done per appo

I was pleased with service at the Hoover dealership. Did not have to wait too long. Left car interior clean. All staff pleasant and efficient.

Dealer response

We're so happy to hear this, Kelly! Thank you for visiting our team here at Hoover Moncks Corner Chrysler Dodge Jeep Ram. We hope to see you again next time!

1.0

Y'all don't take your car to this place. They have had my...

Y'all don't take your car to this place. They have had my car now for a week and still haven't gotten it back and Everytime my husband calls up there they tell him the next day it'll be ready. It was a simple 2 hour job but has turned into a week. Yesterday we were told itll be ready today Friday and now we are told "probably" monday. It's a simple job that should have been done in no time.

Dealer response

We understand your frustration and appreciate your patience during these hectic times. Rest assured that we take customer feedback seriously and use this information to improve the experience for the future. I encourage you to reach out to me at your earliest convenience to discuss this in more detail and find a resolution. Thank you, John Sikora - Service Manager - 843-291-0454

5.0

Mrs Nancy and her team were amazing thank you all...

Mrs Nancy and her team were amazing thank you all

Dealer response

All thanks go to you, Maria! We're so grateful to have you as a Hoover Moncks Corner Chrysler Dodge Jeep Ram customer!

4.8

Charlene was awesome helping me gat what I wanted. She...

Charlene was awesome helping me gat what I wanted. She made me feel like family! Dealership made the buying process smooth and without any glitches

Dealer response

We appreciate this nice review! We know Charlene will be glad they made this a five-star experience for you! We hope to see you again soon! - Hoover Moncks Corner Chrysler Dodge Jeep Ram

5.0

Great staff from service to parts to customer service and...

Great staff from service to parts to customer service and sales staff great buying experience always.W e have purchased 4 of our vehicles from Moncks Corner location but our 5 star rating is due to service department and parts department extremely knowledgeable staff and great customer service from them

Dealer response

Thank you for your confidence in Hoover Moncks Corner Chrysler Dodge Jeep Ram, and for your business. We are thankful to have you as a customer.

1.3

Check for surprise dealer fees

Went to see used vehicle posted online. Car was nice, price was very competitive. Was a great experience until in the latter stages of the paperwork i am shown the sale beakdown and question a $1300 dealer "aftermarket addon". This was not listed on window sticker and while salesman mentioned that they tinted windows and treates fabric or something at no time was i told that there was a fee associated with that. I didnt receive any paperwork or warrantee cards even proving that it was treated or that the windows were not already tinted when they bought the vehicle. Just not the most ethical way to run things and quickly soured my experience and impression of this dealer. As i already invested a few hours in this and i liked the vehicle i agreed to pay around half of their ridiculous fee. I got suckered on that fee and others should be aware, read payment breakdowns and question all unexpected charges and addons. Maybe i am old fashioned but shouldn't everything be clearly posted on window sticker price? Seems like that would be a law.

5.0

I needed to get my oil changed and decided to look at...

I needed to get my oil changed and decided to look at some vehicles while I was there. I got the opportunity to work directly with the General Manager Rod Ricciardi who was extremely helpful. He gave me his card and cell and said if I ever wanted to upgrade he would personally help me. I left here feeling very good. Good people on staff there. The Service Department was very prompt with my oil change and even performed a full inspection. I will definately be going here in the future. The management has changed and it seems to be making a huge difference to me. Thank you Hoover Chrysler.

1.0

Don't believe them they are a bunch of LIARS !!! The one...

Don't believe them they are a bunch of LIARS !!! The one thing I wanted was a tow hitch with lights all I got was the hitch! I was not looking for something for nothing it was add to the price of the van. Now they say it will be an another $400 to add light hook up's. And another thing don't go for the year of oil changes it's only 2 oil changes. Which might be ok if you only drive 6000 miles a year!

1.0

DO NOT BUY FROM THIS DEALERSHIP! I purchased a car from...

DO NOT BUY FROM THIS DEALERSHIP! I purchased a car from them on 9/21/2020 and it stopped working 10/17/2020. I called and spoke to Sqaney, the manager who said, "the car you purchased is a wholesale vehicle and we don't make money off of those cars". So because "he does not make money off of the car he sold me for $3,300, he does not offer any compensation for the car he sold me less than a month ago!!!! BUYERS BEWARE, THEY DO NOT STAND BEHIND THEIR CARS!!!!! Sqaney, manage of Hoover Chrysler Dodge Jeep RAM of Moncks Corner is unwilling to make any compensation for the lemon they sold me. I live in Hawaii and purchased this car from my daughter who is recently divorced with three school age children who is working three jobs to support herself and her children. This automobile is extremely important to her survival, it gets her to work. Hoover Chrysler Dodge Jeep RAM of Moncks Corner is devoid of moral respect to take advantage of our family. To HOOVER CHRYSLER DODGE JEEP RAM OF MONCKS CORNER $3,300 is worth more to them than support the community with a good reputation and high moral code of ethics. Same on them! I am pushing this as far as I can based on principle.

1.0

I would not recommend this place ever in my life the,...

I would not recommend this place ever in my life the, sales manager I dealt with did not even care to help me he let me walk out! not only that the vehicle was listed for 27,500 at the end of the day It turn to 32,000. The sales lady I worked with did the best she can no complaints on her but there is some suspicious activity there the truck had 54,000 miles in the pictures and on Carfax it had 66,000 it was a 2014 F150 and then the turbo went out while I was there and for them to even Asked me to fix it is ridiculous I was out of payment at 4:50 something around that and they said that they would drop me down to 350 a month if I took and fix the turbo myself what kind of shady business does this don’t ever ever ever ever ever go to this place they are chumps. I will be failing report on them!

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