Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood

4.4
(597 reviews)
Visit Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (866) 480-1757 (866) 480-1757
Used (866) 479-1584 (866) 479-1584
Service (866) 480-1843 (866) 480-1843

Inventory

See all 242 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2003.
If saving money is important to you visit Tom O'Brien Indy's Preferred Chrysler Jeep Dodge Ram dealer. Tom O'Brien is part of the O'Brien Automotive Family a fourth-generation family business serving Central Indiana since 1933. With two convenient locations Tom O'Brien has the largest Jeep inventory in the state! Come see how..."Our Family Works for You! Since 1933."
Our Family Works for You! Since 1933.

Service center

Phone number (866) 480-1843

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.4
(597 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

PLEASE READ BEFORE BUYING FEOM TOM O’BRIEN!

PLEASE READ BEFORE BUYING FEOM TOM O’BRIEN! 😡WORST EXPERIENCE OF MY LIFE😡 I purchased a new car on December 15th, 2023. At the time of purchase I was told that one of the systems/features of the vehicle would not be available to me for a few days, because the vehicle had originally been ordered specifically for someone else. And as a result they needed a few days to have the onboard systems taken out of that persons name and put into mine. So after 5 days of not hearing from anyone, I took the car back and asked if we could get the problem resolved. At which point they informed me that this was something I could do with my salesperson. After 3 hours of working on it in the dealership parking lot with my salesman, we were no closer to having it resolved. So they suggested I reach out to “Jeep Connect” myself to get it working. The following day I spent hours on the phone with 3 separate companies in an attempt to get my car working properly, but had no success. The very next day when I tried going to the grocery store my car wouldn’t start, and after 3 attempts the car locked me out. The dealership sent someone to my house with another vehicle and had to jump my brand new Jeep Grand Cherokee Summit L We took it to the service department and on the way the heater would NOT work (thankfully we had heated seats) and when we got to the dealership we had to grab a Christmas present from the back, but the back hatch wouldn’t come up. The vehicle remained with the service department from December 23rd to December 27th, when we received a phone call at 9:05 am (5min after the service department opened) stating my vehicle was ready to go. I picked the Jeep up that afternoon and I was told my BRAND NEW VEHICLE had a dead battery cell. But that they charged it and everything was good to go. They even attempted to blame me for not driving it 15 miles. 🤦🏼These People!!!! On December 27th I spent several more hours on the phone again with the same 3 companies attempting to get my vehicle working the way it should. Of course all 3 companies said that it wasn’t anything on their end, but rather a service issue. On December 28th my husband and I were returning home from the pet store and all of a sudden our dashboard 4x4 warning lights came on and brought the car to an abrupt stop. So my husband let the car set for a couple of hours and finally it allowed us to drive the vehicle again. Of course we took the vehicle back to the dealership service department the very next day on December 29th. Over the next several WEEKS we only heard from them one time. And this was after my husband had called twice and asked to speak with the service manager. But instead his messages were forwarded to the service writer that checked us in. When they called back, I was asking him what was taking so long and if my car had been repaired? He said that they had to recalibrate the 4x4 wheel drive systems (which he had never seen happen on on a new car before), and that they were still waiting to hear back from Chrysler about what to do with my other issues. On January 23rd I received a call stating that my vehicle was ready for pickup. When we got there the service writer (before he even dropped the keys in my hand) said…”Now folks I don’t want you to assume that this is just going to suddenly work properly. My husband asked how he could say something like that after having our car for weeks??? Then Blah Blah Blah spewed from his mouth. Here is where the fun begins…. We opened the Jeep and we found ALL THE DAMAGE, FILTH & 150 extra miles on our car that they had caused. You read that right…THEY WERE DRIVING OUR CAR FOR PERSONAL USE! And we have proof from traffic cameras. I’m absolutely terrified to even drive the car whenever (if ever) we do get it back with fear I’ll break down on the interstate or worse! I just paid my first payment and STILL don’t have the car! 🤬😡😢 Next Stop…an ATTORNEY!!!

1.0

PLEASE READ BEFORE BUYING FEOM TOM O’BRIEN!

PLEASE READ BEFORE BUYING FEOM TOM O’BRIEN! 😡WORST EXPERIENCE OF MY LIFE😡 I purchased a new car on December 15th, 2023. At the time of purchase I was told that one of the systems/features of the vehicle would not be available to me for a few days, because the vehicle had originally been ordered specifically for someone else. And as a result they needed a few days to have the onboard systems taken out of that persons name and put into mine. So after 5 days of not hearing from anyone, I took the car back and asked if we could get the problem resolved. At which point they informed me that this was something I could do with my salesperson. After 3 hours of working on it in the dealership parking lot with my salesman, we were no closer to having it resolved. So they suggested I reach out to “Jeep Connect” myself to get it working. The following day I spent hours on the phone with 3 separate companies in an attempt to get my car working properly, but had no success. The very next day when I tried going to the grocery store my car wouldn’t start, and after 3 attempts the car locked me out. The dealership sent someone to my house with another vehicle and had to jump my brand new Jeep Grand Cherokee Summit L We took it to the service department and on the way the heater would NOT work (thankfully we had heated seats) and when we got to the dealership we had to grab a Christmas present from the back, but the back hatch wouldn’t come up. The vehicle remained with the service department from December 23rd to December 27th, when we received a phone call at 9:05 am (5min after the service department opened) stating my vehicle was ready to go. I picked the Jeep up that afternoon and I was told my BRAND NEW VEHICLE had a dead battery cell. But that they charged it and everything was good to go. They even attempted to blame me for not driving it 15 miles. 🤦🏼These People!!!! On December 27th I spent several more hours on the phone again with the same 3 companies attempting to get my vehicle working the way it should. Of course all 3 companies said that it wasn’t anything on their end, but rather a service issue. On December 28th my husband and I were returning home from the pet store and all of a sudden our dashboard 4x4 warning lights came on and brought the car to an abrupt stop. So my husband let the car set for a couple of hours and finally it allowed us to drive the vehicle again. Of course we took the vehicle back to the dealership service department the very next day on December 29th. Over the next several WEEKS we only heard from them one time. And this was after my husband had called twice and asked to speak with the service manager. But instead his messages were forwarded to the service writer that checked us in. When they called back, I was asking him what was taking so long and if my car had been repaired? He said that they had to recalibrate the 4x4 wheel drive systems (which he had never seen happen on on a new car before), and that they were still waiting to hear back from Chrysler about what to do with my other issues. On January 23rd I received a call stating that my vehicle was ready for pickup. When we got there the service writer (before he even dropped the keys in my hand) said…”Now folks I don’t want you to assume that this is just going to suddenly work properly. My husband asked how he could say something like that after having our car for weeks??? Then Blah Blah Blah spewed from his mouth. Here is where the fun begins…. We opened the Jeep and we found ALL THE DAMAGE, FILTH & 150 extra miles on our car that they had caused. You read that right…THEY WERE DRIVING OUR CAR FOR PERSONAL USE! And we have proof from traffic cameras. I’m absolutely terrified to even drive the car whenever (if ever) we do get it back with fear I’ll break down on the interstate or worse! I just paid my first payment and STILL don’t have the car! 🤬😡😢 Next Stop…an ATTORNEY!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

PLEASE READ BEFORE BUYING FEOM TOM O’BRIEN! 😡WORST EXPERIENCE OF MY LIFE😡 I purchased a new car on December 15th, 2023. At the time of purchase I was told that one of the systems/features of the vehicle would not be available to me for a few days, because the vehicle had originally been ordered specifically for someone else. And as a result they needed a few days to have the onboard systems taken out of that persons name and put into mine. So after 5 days of not hearing from anyone, I took the car back and asked if we could get the problem resolved. At which point they informed me that this was something I could do with my salesperson. After 3 hours of working on it in the dealership parking lot with my salesman, we were no closer to having it resolved. So they suggested I reach out to “Jeep Connect” myself to get it working. The following day I spent hours on the phone with 3 separate companies in an attempt to get my car working properly, but had no success. The very next day when I tried going to the grocery store my car wouldn’t start, and after 3 attempts the car locked me out. The dealership sent someone to my house with another vehicle and had to jump my brand new Jeep Grand Cherokee Summit L We took it to the service department and on the way the heater would NOT work (thankfully we had heated seats) and when we got to the dealership we had to grab a Christmas present from the back, but the back hatch wouldn’t come up. The vehicle remained with the service department from December 23rd to December 27th, when we received a phone call at 9:05 am (5min after the service department opened) stating my vehicle was ready to go. I picked the Jeep up that afternoon and I was told my BRAND NEW VEHICLE had a dead battery cell. But that they charged it and everything was good to go. They even attempted to blame me for not driving it 15 miles. 🤦🏼These People!!!! On December 27th I spent several more hours on the phone again with the same 3 companies attempting to get my vehicle working the way it should. Of course all 3 companies said that it wasn’t anything on their end, but rather a service issue. On December 28th my husband and I were returning home from the pet store and all of a sudden our dashboard 4x4 warning lights came on and brought the car to an abrupt stop. So my husband let the car set for a couple of hours and finally it allowed us to drive the vehicle again. Of course we took the vehicle back to the dealership service department the very next day on December 29th. Over the next several WEEKS we only heard from them one time. And this was after my husband had called twice and asked to speak with the service manager. But instead his messages were forwarded to the service writer that checked us in. When they called back, I was asking him what was taking so long and if my car had been repaired? He said that they had to recalibrate the 4x4 wheel drive systems (which he had never seen happen on on a new car before), and that they were still waiting to hear back from Chrysler about what to do with my other issues. On January 23rd I received a call stating that my vehicle was ready for pickup. When we got there the service writer (before he even dropped the keys in my hand) said…”Now folks I don’t want you to assume that this is just going to suddenly work properly. My husband asked how he could say something like that after having our car for weeks??? Then Blah Blah Blah spewed from his mouth. Here is where the fun begins…. We opened the Jeep and we found ALL THE DAMAGE, FILTH & 150 extra miles on our car that they had caused. You read that right…THEY WERE DRIVING OUR CAR FOR PERSONAL USE! And we have proof from traffic cameras. I’m absolutely terrified to even drive the car whenever (if ever) we do get it back with fear I’ll break down on the interstate or worse! I just paid my first payment and STILL don’t have the car! 🤬😡😢 Next Stop…an ATTORNEY!

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5.0

Excellent service!

Excellent service! Highly recommend their service team. They are professional, quick and efficient every time!

5.0

Excellent service!

Excellent service! Highly recommend their service team. They are professional, quick and efficient every time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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5.0

2023 Jeep Rubicon 392

Working with Jesse on an out of state purchase went very smooth. I would recommend these folks to anybody for your next auto purchase. Thanks

5.0

2023 Jeep Rubicon 392

Working with Jesse on an out of state purchase went very smooth. I would recommend these folks to anybody for your next auto purchase. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mike, Congratulations on your purchase! Thank you for your review and for your recommendation! Terry O'Brien

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1.0

A very disappointed customer

I bought a very low mileage certified vehicle and was told the engine noise was normal. After complaining the noise has gotten loader they got it in to find out both exhaust manifolds were leaking. They scheduled appointments and I got the truck there. Only for them to call and say they put my parts on another truck. I got upset but not enough to want a physical fight like the gentleman working did by standing up to me. Either way they call a few hours later to apologize and they'll reorder the parts and call for scheduling. So I ask is it hurting my 35000 dollar truck to drive it and they said no. Every other mechanic says different. It causes lots of problems. I feel robbed. Now I have no other choice other than to use a credit score or money to fix the problem and that's not fair.

1.0

A very disappointed customer

I bought a very low mileage certified vehicle and was told the engine noise was normal. After complaining the noise has gotten loader they got it in to find out both exhaust manifolds were leaking. They scheduled appointments and I got the truck there. Only for them to call and say they put my parts on another truck. I got upset but not enough to want a physical fight like the gentleman working did by standing up to me. Either way they call a few hours later to apologize and they'll reorder the parts and call for scheduling. So I ask is it hurting my 35000 dollar truck to drive it and they said no. Every other mechanic says different. It causes lots of problems. I feel robbed. Now I have no other choice other than to use a credit score or money to fix the problem and that's not fair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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5.0

Great service

21 jeep in for oil change, no appointment needed using their fast lane service. Paul has been the associate that has assisted with the work each time and he is professional and pleasant. Said it would be an hour but ended up being half that. Great place to buy from and continue with servicing my jeep.

5.0

Great service

21 jeep in for oil change, no appointment needed using their fast lane service. Paul has been the associate that has assisted with the work each time and he is professional and pleasant. Said it would be an hour but ended up being half that. Great place to buy from and continue with servicing my jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cyndi, Thank you for sharing your experience! We appreciate your business. Terry O'Brien

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5.0

Excellent service and excellent staff at this loca

Excellent staff and service every time! Brian and his staff are very considerate and aim to please. I have leased from OBrien for over 7 years now and satisfied every time

5.0

Excellent service and excellent staff at this loca

Excellent staff and service every time! Brian and his staff are very considerate and aim to please. I have leased from OBrien for over 7 years now and satisfied every time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

All smiles at Tom O’Brien

Courteous, helpful, no pressure sales team made buying my vehicle an enjoyable experience. They accommodated my schedule and ended up staying late to close the deal

5.0

All smiles at Tom O’Brien

Courteous, helpful, no pressure sales team made buying my vehicle an enjoyable experience. They accommodated my schedule and ended up staying late to close the deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Integrity and Excellence!

My air conditioning system quit this summer and Tom O’Brien went above and beyond to sort it out and fix it and submitted it to Chrysler Warranty for me and it was all taken care of except my $100 deductible. I appreciate that they kept with this until it was resolved and done with excellence! Thank you so much!

5.0

Integrity and Excellence!

My air conditioning system quit this summer and Tom O’Brien went above and beyond to sort it out and fix it and submitted it to Chrysler Warranty for me and it was all taken care of except my $100 deductible. I appreciate that they kept with this until it was resolved and done with excellence! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Routine service

Brian has taken care of me every time with great communication and updates to set me up for success in my jeep grand Cherokee! The dealership is always clean and a friendly place!

5.0

Routine service

Brian has taken care of me every time with great communication and updates to set me up for success in my jeep grand Cherokee! The dealership is always clean and a friendly place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

5 Star Every Time

Our sales and service experience was fantastic! We bought a new car from Tom O’Brien CDJR and the whole process was fantastic. It was very easy to agree on a price. We did find a small defect in the paint from the factory. Chris and Jesse did a tremendous job taking care of us through the whole process. Our car was fixed in no time and it looks fantastic! I just took it in today for its first service and they had me in and out in an hour! I bought 3 oil changes for the price of less than 2. Outstanding!

5.0

5 Star Every Time

Our sales and service experience was fantastic! We bought a new car from Tom O’Brien CDJR and the whole process was fantastic. It was very easy to agree on a price. We did find a small defect in the paint from the factory. Chris and Jesse did a tremendous job taking care of us through the whole process. Our car was fixed in no time and it looks fantastic! I just took it in today for its first service and they had me in and out in an hour! I bought 3 oil changes for the price of less than 2. Outstanding!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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