Eckert Hyundai

It should be an option here to give -5 stars for the dealership like this one. Poor customer service. You have to follow up all the time. They are always... "super busy here today". I'm out of state buyer and purchased $30K Genesys CPO. Car came with completely worn out tires, front tires mismatched and there is a crack on windshield. Genesis Director and Internet Manager never shared this details during negotiation process, however, they kept saying that car had a multi-point inspection. I've addressed my concerns to Genesis Director and his answer was "Very common when purchasing a used vehicle". I would not recommend to buy anything from this place.

BUYER BEWARE!!!!!!! My mother purchased a 2018 Tucson three weeks ago from Josh at Eckert Hyundai. From day one there has been a tire losing air. We brought... it to the dealerships attention right away. As a matter of fact, due to the on going construction and the vehicles location on the lot, Josh, the sales person, made a comment regarding his concern over nails, or other objects that may or could damage a tire. After bringing the vehicle back to the service department, them “looking” at it TWICE, they supposedly fixed the problem. Today she took it in for the THIRD time in regards to the same issue the dealership has been aware of. Instead of actually fixing or replacing the tire, they turned my mother away, claiming they do not cover the tires. Well ladies and gents, my mother is fully aware the tires are not covered. However, when the problem existed from day one it’s obviously something that needed to be fixed by the dealership. The sales person, Josh, has a condescending entitled attitude as well as many of the other staff members. I would not recommend this dealership to anyone!!! Worst customer service I have ever experienced.

Bought a used car from Alex. Answered all our questions and was very helpful. Much better than previous car buying experiences at other dealerships. I... would shop here again!

I went to Eckert Hyundai today to get a car for my daughter. I bought my own car there and had such a fantastic experience with Dave that I came back.... Today I wound up working with Joshua, who seemed a nice friendly young man at first. The problem is, a while later and even after learning I’ve worked in the car business before, he openly admitted to me he was using high pressure sales tactics when I mentioned to him that I was aware of the games he was playing. When I asked nicely if he would please stop, he actually laughed because to him it was funny making me wait long periods of time and ignoring direct questions I was asking him. If I had a nickel for every time I would ask a direct question and he would come back with “YOU tell ME”...ugh Anyway, I wound up leaving. I finally got tired of Josh disappearing on me and got in my car to leave. He magically appeared when I was getting my GPS dialed in, but I wasn’t willing to wait on another disappearing act to see if he would get an actual answer to the direct question I asked before his last disappearance...relating to a whole $400. In the end, that $400 (plus me getting tired of him disappearing) not only cost him today’s sale of a vehicle for my daughter, but also the sale of a new Genesis for me after the first of the year. Do yourself a favor before shopping here and make sure you’re working with Dave. Or at least someone who isn’t Joshua. Dave won’t leave you for long periods of time and doesn’t treat you like you are a joke to him. I’m pretty sure I wouldn’t be sitting in another dealership right now if I had worked with Dave from the beginning.

nice people easy to work with drove several cars sales was good to work with finance worked with me to get payments i wanted i will go back

This is a great dealership to buy from. They have a great selection of both new and used Hyundai and Genesis. John Becker was a great dealer to work with,... I highly recommend seeing him if you find what you’re looking for at Eckert Hyundai.

Thanks to sales rep Matt for the help with the used vehicle I was wanting. Process was made simple, and with great help of finance dept., It was all a... great place to get my vehicle. Will definitely refer to others.

Went in for a diagnosis on my vechicle, they misdiagnosed and refused to do anything about it. Never have i been talked to by a so called professional... like i did today. Mr. Wheeler was very rude. I would never refer anyone here

Bought a pre-owned car from Matt. They are a great group of folks. No pressure and laid back. Best car buying experience ever. Would absolutely do it again.

This 2018 Elantra is my 9th new car from Eckert since 2004. I have a 2016 Azera and needed a second airport car for approx next 20 months or so. I went... to see about a used car but quickly realized a new car lease would be less expensive overall and less hassle with incentives...discounts and warranty etc. Stan Becker took care of all the details and deal was wrapped up and car delivered in short order..I have been a customer of Stan and his son Joe for all these years ans have sent several friends to them who were all extremely happy with their purchase. I use their service exclusively and find them to be friendly.. efficiant and fair with pricing. (Jimmy and Don). I have on rare occasions checked other dealers and always come back to Stan or Joe.