Tuscaloosa Chevrolet

s we continue to improve our service. Please share your experience with others by clicking on the logos below: You can copy your review and paste it on any of the review websites below: Was treated like I was the onliest customer in the world they had.They were genuinely concerned with My issues. I wasn't having the best morning, but Mack my service department rep was patient and he LISTENED to me and reassured me that they would take care of me. Also Mr. Billy the shuttle driver was AWSOMTASTIC! He also talked to me and reassured me that everything would be ok and they would take great care of my vehicle and get the bottom of it. Overall this was just a great group of well trained service department reps! They actually turned and brightened my Monday morning astound! Don't find that at a lot of places.

The service personnel had my car in right away. They diagnosed the problem and needed to order a part. They gave me a loaner so the car could be serviced without rescheduling an appointment. Saving myself and them time and effort.

I came in at 3:30pm for an oil change, a fuel filter replacement and to get my tires rotated on my 2016 Chevy 3500HD. I was there for over 2 hours. During my wait, no one even remotely came out at any point to offer any kind of reason why it was taking so long. After about an hour and 45 minutes, a man came by and told me that they were working on it then and it would only be about another 20 minutes or so. He said that the only lift that would be large enough to lift my truck had just opened up.That was after I had already been there for almost 2 hours. When it was finished and the man came out to let me know how much that I was going to be charged, he also gave me his card and told me that since it took so long that he was going to allow me to get my tires rotated for free the next time that I brought it in. What he should have done right then was to take off the tire rotation charge and not had me pay for at least that portion of the bill. This was very inexcusable and very very poor customer service. I would not recommend anyone else to have anything done there. To beat that, there was another man that came in 40 minutes after I did and he was still waiting for them to put tires on his automobile also. He was not very happy either with the poor service that he was getting.....