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I have truly been devastated by this dealership bought my grand daughter a new car in March of this iyearln September the engine light came on then it... started smoking had no power she got stranded coming home from school. Got it to the dealership.they had it there for four days no one there could tell me anything about it ever time I ask. I Went there three days waing t ing to find out but no one could tell me about the car .I was finally was told that the manger Jennifer would talk to me but she never did .After a week I still had found out. The sales manger came and told me I would probably be better off to let him find me another car so I told me I could not start off paying for another car he assured me the contract would stay the same I would just finish paying off what I owned on the other car which was 11000'..00 because I had but down 10.000 on the first car.SO when I went to sign the contract well they had me owning 17.252'00 so fighting and arguing with did no good so now I just lost my 10.000 dollars !!!!!!! An TO this day which has been a month still did not hear what was wrong with my other car!! After all this stress I went through the finance manger had sent my contract to the wrong bank!!!!! So all this has to be ffixed . It is hard to imagine how many mistakes and may lies have took place with me just simply coming in to buy a new car could have got me in such a financial mess . But the stress and my time along with the money I lost .This will surely not be for got about..It is just sad that these people would treat a customer this way when they come in and give them their hard earned money and they do not even appreciate their business!!!!! VERY SAD!! But I do believe in karma! BUT I DO KNOW THAT I AM NOT THE ONLY ONE THAT KNOWS HOW I WAS TREATED AND THAT IS MY GOD!!!!!
The visit prior to this 1 I didn’t even get a new sticker after my oil change causing me to possibly have caused damage to my vehicle. Communication... is also a big issue. I’ve heard others complain about not receiving calls about their vehicles being ready, also.
s we continue to improve our service. Please share your experience with others by clicking on the logos below: You can copy your review and paste it on... any of the review websites below: Was treated like I was the onliest customer in the world they had.They were genuinely concerned with My issues. I wasn't having the best morning, but Mack my service department rep was patient and he LISTENED to me and reassured me that they would take care of me. Also Mr. Billy the shuttle driver was AWSOMTASTIC! He also talked to me and reassured me that everything would be ok and they would take great care of my vehicle and get the bottom of it. Overall this was just a great group of well trained service department reps! They actually turned and brightened my Monday morning astound! Don't find that at a lot of places.
One visit after I bought my car the service department did not tighten the oil filter.
Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for taking the time to leave us this information about your rec...ent visit. Take care!
Great service! Friendly staff! Reasonably priced !!!!!!!!!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to ...assist you if anything else comes up. Take care!
Came in for the first free oil change and was in and out fast
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call ...or stop by. Have an awesome day!
Great ! Very professional & kind. Always called with updates on my car. Runs great! Good timing.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is an...ything else we can do for you; we are more than happy to help!
It was awful. Trying to change the oil And it wasn’t due.
Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at... (205) 210-8994 when you have a chance. Thank you, and we look forward to hearing from you.
One of the TVs in the waiting area needs to be weather, news, etc.
Hi, thanks for taking the time to leave a review.
my shuttle bus driver, (the older guy with the glasses) was amazing. he was very nice & he engaged into conversation.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Tuscaloosa Chevrolet and we hope to see you again soon!