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Reviews

5.0
5 lifetime reviews.
  • Great service

    Excellent customer service on a recall issue. Went out of their way to provide convenience and excellent service. Jennifer was very helpful with t...


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    Excellent customer service on a recall issue. Went out of their way to provide convenience and excellent service. Jennifer was very helpful with this issue!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Super Polite and Very Helpful!

    Great dealership and can't believe how nice the showroom is. The nicest dealership I have seen. More selection of vehicles then I have seen.


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    Great dealership and can't believe how nice the showroom is. The nicest dealership I have seen. More selection of vehicles then I have seen.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Stay away from the service department'

    Our Chevy traverse overheated on a Friday and we had it towed to tuscaloosa Chevrolet. They, as promised, sent an email with an estimate on Monday...

    Dealer Response

    We appreciate customer reviews and know they play an important role in the buying decision for many of today¿s consumers. As a dealership, Tuscalo...


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    Our Chevy traverse overheated on a Friday and we had it towed to tuscaloosa Chevrolet. They, as promised, sent an email with an estimate on Monday morning. There was a host of problems they found in their $120 diagnostic. Besides the problem we knew about, they included new tires and brakes in our estimate which may be customary for them. But the big tickets repairs were a rack and pinion problem and a water pump leak. In total the estimate came in at $3200. We just wanted to be able to drive the car home and knew how to take care of the other problems ourselves. Because Jennifer wouldn't return our calls, we drove to the dealership and waited to talk to her. We asked her to find out the exact spot of our water pump leak to make sure it wasn't covered in a recent recall. When she came back from talking to someone in the service bay, she said " we can cut you a deal on the water pump if you do the rack and pinion with us". We said "no thanks, but we are taking care of that ourselves. We just need to do the water pump". The water pump was $677 and the rack and pinion was $1100. She reiterated that they would rather do the rack and pinion as well. We said again that we only wanted the water pump repair. Well.....she said no. She said we aren't going to repair the water pump if you won't fix the rack and pinion. We were floored. We looked at her like she was crazy and said, " so you won't fix the car?" She said no. We said take it off the lift and give us the keys. She said we would still owe the $121 diagnostic fee for telling us what was wrong. I have never heard of a place of business turning down $677 because they can't make $1100 more! The rack and pinion aren't even related to the water pump. It was the craziest thing I have ever seen. And when I told Lloyd Wright, who responds to other reviews on this sight, he told me he would calle back ASAP about the problem. Well that was two days ago and I seriously doubt I will ever hear a word from him. If I were him, I would have recognized a potential customer and taken the hit for $121 fee. But he offered no such and barely even apologized. Tuscaloosa Chevy: not only will we never buy a truck from you, we will also never recommend you or your "services" (more like your runaround) to anyone ever!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate customer reviews and know they play an important role in the buying decision for many of today¿s consumers. As a dealership, Tuscaloosa Chevrolet takes ¿Customer Satisfaction¿ very seriously. We can (and do) make occasional mistakes. But, when mistakes happen, we correct them as quickly and fairly as possible; going above and beyond to make it right by the customer. We ask ALL our customers to review us, whether the review is good or bad. Then, to provide a true picture of our level of satisfaction, we include them all on our website ¿ good and bad ¿ for everyone to see. In just a matter of months well over 400 customers have written reviews. We invite you to visit the Tuscaloosa Chevrolet website to review a true depiction of our customer service at: www.tuscaloosachevrolet.com/Reviews Good or bad, you¿ll come to a more informed opinion about Tuscaloosa Chevrolet when you read a spectrum of reviews instead of reading only the posts of a few who may have a hidden agenda. Thanks. Tuscaloosa Chevrolet


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