Tuscaloosa Chevrolet

Reviews

3.9
(43 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Pamela Clark

Excellent customer service. Would use again. Good communication.

Dealer response

Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

5.0

Good Service

I went for my routine car maintenance and though they were busy, I was in and out in an hour. The facility was clean and there was plenty of space for guests.

Dealer response

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Tuscaloosa Chevrolet, INC.

3.0

New battery

I went into the service department because I thought my key fob battery was going bad because that is what my screen was indicating. They checked and said it was my car battery not key fob. Got there at 11:20 and left a little after 3:00 pm that afternoon just to get a battery installed in my Chevy equinox. And by the way my key fob now will not work which obviously did have a bad battery but they told me did not!! So now I?m wondering did I really need a new car battery at over 300.00?!!!!

Dealer response

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (205) 758-4451 when you have a chance. Thank you, and we look forward to hearing from you.

5.0

Truck purchase

Transaction was fast ad enjoyable with no extra talk or offers once I explained what I wanted.salesman made it an enjoyable experience, wasn't pushing me to do anything. Very pleasant experience.

Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!

1.0

Deceptive and Dishonest

My experience only validated everything I’ve been told about Tuscaloosa Chevrolet. I knew the reputation was that the dealership utilized deceptive practices and made every effort to inflate costs, often after verbal assurances were made to the contrary. Tuscaloosa Chevrolet had been described to me as the stereotypical sleazy dealership that should be avoided. My instinct was always to give benefit of the doubt. However, in this case the rumors do seem to add up to the truth.

Dealer response

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (205) 758-4451 when you can so we can address this situation directly. Thank you and have a great day.

2.0

Taken Advantage Of!

Worst experience ever Bought a 2018 diesel Chevy only 80,000 miles on the truck , from Tuscaloosa Chevrolet the middle of April 2021... after leaving the dealership the engine light came on, took it back, they said it needed new injectors. So they put new injectors on it which took several days went to pick it up got down the road engine light came back on. Took it back in, they said they all that was needed is to re-gen it . They knew I was from Ohio, they said it actually would re- gen it’s self on the way home , Which was a big lie I found out later! After I got it home I had to put $2000 into it. The code that came on here in Ohio said it needed a catalytic converter, it was the same code we have evidence of, that they read at Tuscaloosa Chevrolet and just did not tell us—- told us that it just needed re-gen. Please take this into consideration if you are going to do business with them —— they are not trustworthy we have tried to contact them to talk to someone ( this includes the service manager and the general manager ) multiple times and multiple times we’ve left our phone number and they have refused to get back with us. Doug M. Warren Ohio

Dealer response

Hi, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (205) 409-3095. We look forward to hearing from you.

1.0

Terrible service at Tuscaloosa Chevrolet

I called to schedule a service for an oil change, tire balance, tire rotation, and to have a wheel spacer replaced. I have a 2017 Black Widow Edition 1500 that I purchased from Edwards Chevrolet 280. I was very specific about the details of my truck, especially the size of the wheel and tire package that is in fact considered factory equipment under full factory warranty. I was very clearly told that yes, Tuscaloosa Chevrolet can balance and rotate my tires and replace a damaged wheel spacer. At checkin when I arrived, I covered exactly what I needed done and he confirmed each item. Then he informed me that I had a recall for brake petal pressure. I told the adviser that I do not have time to have that done that day and to not perform the recall service. After sitting in the waiting area for 2 hours I was finally approached my a service advisor who informed me that they did not have the equipment necessary to complete the Tire rotation and balance on my truck and he was trying to find a spacer to replace mine with. Yet another hour goes by before he calls me back to go the work completed, which to my surprise included the recall service that I very specifically stated both on the phone and in person at check in that I did NOT want completed. So I spent 3 hours at this dealership and only 1 of 4 requested services were completed plus one I DID NOT AUTHORIZE, and in very plain English had refused. So I guess you just do whatever you want with a customer?s vehicle despite what service was requested or denied. So for 3 hours of waiting I left with nothing but an oil change which could have been done in 15 minutes at any Express oil change for half the cost. And was told I would just have to find somewhere else to get my tires rotated, balanced and spacer replaced, somehow at 5:00pm on my only day off, of which 3 hours were wasted for nothing but an oil change at Tuscaloosa Chevrolet. We have only recently moved back to the Tuscaloosa area and were expecting the same excellent service we have always received from Edwards Chevrolet 280. Sadly this is not the case. Me and my wife buy a lot of vehicles, I buy a $70k truck every couple of years and was hoping to discuss trading in for a new 2500 High Country with a few upgrades. But you have lost that and all future business from me. I will continue to drive to Birmingham to visit Kevin Lyle who runs a wonderful dealership and doesn?t lie to customers just to get them in the door. Or best case doesn?t hire incompetent service personnel who have no business touching my vehicles in the first place.

1.0

Incorrect paperwork

Purchased a truck here. New Silverado 2019. At the last minute, they changed finance persons. The paperwork was incorrect. Shame on me, but I didn’t notice an error in the papers. When I did find it 3 days later, then claimed they could fix it. Call the finance company. They said the dealership had to resolve the error. Over a week, I called 4 times, never to get a return call. I went to the dealership. Back and forth, the finance person said “if I did this for you, I would have to do this for everyone” and they refused to fix the papers. I recommend staying away. They will not return your call or help in any way. Worst dealership I ever dealt with.

Dealer response

Hi there, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (205) 210-8994. We look forward to hearing from you.

4.5

Chevy Tahoe Onstar repair

Very good service from our local dealer. Had an issue with the Onstar antennae (or whatever that is) and was repaired quickly.

Dealer response

Hello, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

4.3

Service

Service provided in the time frame given. Will return for services in the future.

Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

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