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Speedway Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (179 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–5:30pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Review of my experience at Speedway Ford.

My truck buying experience with Speedway Ford was excellent. .From beginning to end, my salesman, Eric Carter, was friendly, professional, and courteous. He asked the right questions to determine what I wanted and helped me find it. Neither he, nor Joel (the Sales Manager) was too pushy.

Review of my experience at Speedway Ford.

My truck buying experience with Speedway Ford was excellent. .From beginning to end, my salesman, Eric Carter, was friendly, professional, and courteous. He asked the right questions to determine what I wanted and helped me find it. Neither he, nor Joel (the Sales Manager) was too pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worse service ever

Pressured into buying the extended warranty only to find out they no longer honor it due to COVID and they refused to schedule my vehicle for repairs and told me I would have to leave my vehicle 5 to 6 weeks because they only had one worker employed now and they were going on vacation for a week. Sorry excuse for a business

Worse service ever

Pressured into buying the extended warranty only to find out they no longer honor it due to COVID and they refused to schedule my vehicle for repairs and told me I would have to leave my vehicle 5 to 6 weeks because they only had one worker employed now and they were going on vacation for a week. Sorry excuse for a business

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Seniors Beware

SENIORS BEWARE! I made an appt. to drop off my 8 yr old Explorer for small leak from unknown place. They booked me for one week out,,advising it would be three day project. After day two I began calling as to status. Heath was my service advisor. He explained they determined source of leak,,but in doing evaluation discovered my sun roof would no longer close. Repair was over $1000! It worked fine before I brought it in. I began researching their reviews after thinking about this,,and discovered several comments about them “ finding” additional problems once they had in service bays. I thought $1000+ charge to repair or to just close my sunroof was extortion. I spoke to Phil,,Service Manager, who was helpful to the extent he assured me it wasn’t their policy to mark up new found work projects. I explained what I had been told just didn’t “ feel” right, and I thought I was being gouged, trying to take advantage of and old guy. We settled on them finding a way to close the sunroof, unfixed, and not charge me extra for labor for closing it that I had been told would cost me. I decided to reach out to GM, Rusty, who replies to all these reviews. Got his voice mail,,left message, no reply. They had my vehicle for four and a half days. I have dealt with this dealership in the past, and had been satisfied with their work. I understand there is a parts supply issue across the country due to many reasons, so the electrical switches might currently be hard to locate. But, it would have been far better to close the sunroof,,,explain the situation to me, and allow me time to consider the additional expense, rather than hold the car longer and try to get the additional expense from me.

Seniors Beware

SENIORS BEWARE! I made an appt. to drop off my 8 yr old Explorer for small leak from unknown place. They booked me for one week out,,advising it would be three day project. After day two I began calling as to status. Heath was my service advisor. He explained they determined source of leak,,but in doing evaluation discovered my sun roof would no longer close. Repair was over $1000! It worked fine before I brought it in. I began researching their reviews after thinking about this,,and discovered several comments about them “ finding” additional problems once they had in service bays. I thought $1000+ charge to repair or to just close my sunroof was extortion. I spoke to Phil,,Service Manager, who was helpful to the extent he assured me it wasn’t their policy to mark up new found work projects. I explained what I had been told just didn’t “ feel” right, and I thought I was being gouged, trying to take advantage of and old guy. We settled on them finding a way to close the sunroof, unfixed, and not charge me extra for labor for closing it that I had been told would cost me. I decided to reach out to GM, Rusty, who replies to all these reviews. Got his voice mail,,left message, no reply. They had my vehicle for four and a half days. I have dealt with this dealership in the past, and had been satisfied with their work. I understand there is a parts supply issue across the country due to many reasons, so the electrical switches might currently be hard to locate. But, it would have been far better to close the sunroof,,,explain the situation to me, and allow me time to consider the additional expense, rather than hold the car longer and try to get the additional expense from me.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Roy, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you if we still can. Please give us a call at (770) 229-1600 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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Great service

Needed a battery ASAP. Stopped in to see when I could get one installed at 5:00 pm. Heath said they could do it right now. No appointment needed. We were out before 6:00. A $20.00 rebate and great warranty made the deal even sweeter. If you have a Ford don't bother shopping around like I did. Just go here.

Great service

Needed a battery ASAP. Stopped in to see when I could get one installed at 5:00 pm. Heath said they could do it right now. No appointment needed. We were out before 6:00. A $20.00 rebate and great warranty made the deal even sweeter. If you have a Ford don't bother shopping around like I did. Just go here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, your wonderful feedback and rating mean a lot to us. If there is anything else we can do to assist you, please let us know! Take care!

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Car purchased and service

We purchased a 2017 Limited Explorer in February. They sales team was great and very easy to work with. Had a minor issue with the car which sometimes happens with a used car. I contacted Rusty and his team, they have been great getting the issue resolved. Everyone from sales, service and management! Thanks guys!

Car purchased and service

We purchased a 2017 Limited Explorer in February. They sales team was great and very easy to work with. Had a minor issue with the car which sometimes happens with a used car. I contacted Rusty and his team, they have been great getting the issue resolved. Everyone from sales, service and management! Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephanie, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!

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2016 Ford Focus!

I was very happy with the price and buying process on my 2016 Ford Focus. I was also happy, I was able to do everything via email. Thumbs-up to Walter and Yonathan?!

2016 Ford Focus!

I was very happy with the price and buying process on my 2016 Ford Focus. I was also happy, I was able to do everything via email. Thumbs-up to Walter and Yonathan?!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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F650 Ford Truck

Fast & courteous. Salesman was friendly and knowledgeable

F650 Ford Truck

Fast & courteous. Salesman was friendly and knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Service

Megan is service took care of my needs and did an outstanding job.

Outstanding Service

Megan is service took care of my needs and did an outstanding job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Vehicle Repair Review

Great experience, keep up the good work, staff was friendly, courteous, kind. Service Manager is the best works for getting best deals for customers.

Vehicle Repair Review

Great experience, keep up the good work, staff was friendly, courteous, kind. Service Manager is the best works for getting best deals for customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

William, thank you for writing this fantastic review and giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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scheduled maintenance

The performance of the Service Advisor, Walter Bonds, and the mechanics was outstanding. I was impressed by the clear and concise communication of the service provided.

scheduled maintenance

The performance of the Service Advisor, Walter Bonds, and the mechanics was outstanding. I was impressed by the clear and concise communication of the service provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks, Robert! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

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See all 179 reviews