Speedway Ford

My truck buying experience with Speedway Ford was excellent. .From beginning to end, my salesman, Eric Carter, was friendly, professional, and courteous. He asked the right questions to determine what I wanted and helped me find it. Neither he, nor Joel (the Sales Manager) was too pushy.

Pressured into buying the extended warranty only to find out they no longer honor it due to COVID and they refused to schedule my vehicle for repairs and told me I would have to leave my vehicle 5 to 6 weeks because they only had one worker employed now and they were going on vacation for a week. Sorry excuse for a business

SENIORS BEWARE! I made an appt. to drop off my 8 yr old Explorer for small leak from unknown place. They booked me for one week out,,advising it would be three day project. After day two I began calling as to status. Heath was my service advisor. He explained they determined source of leak,,but in doing evaluation discovered my sun roof would no longer close. Repair was over $1000! It worked fine before I brought it in. I began researching their reviews after thinking about this,,and discovered several comments about them “ finding” additional problems once they had in service bays. I thought $1000+ charge to repair or to just close my sunroof was extortion. I spoke to Phil,,Service Manager, who was helpful to the extent he assured me it wasn’t their policy to mark up new found work projects. I explained what I had been told just didn’t “ feel” right, and I thought I was being gouged, trying to take advantage of and old guy. We settled on them finding a way to close the sunroof, unfixed, and not charge me extra for labor for closing it that I had been told would cost me. I decided to reach out to GM, Rusty, who replies to all these reviews. Got his voice mail,,left message, no reply. They had my vehicle for four and a half days. I have dealt with this dealership in the past, and had been satisfied with their work. I understand there is a parts supply issue across the country due to many reasons, so the electrical switches might currently be hard to locate. But, it would have been far better to close the sunroof,,,explain the situation to me, and allow me time to consider the additional expense, rather than hold the car longer and try to get the additional expense from me.

Needed a battery ASAP. Stopped in to see when I could get one installed at 5:00 pm. Heath said they could do it right now. No appointment needed. We were out before 6:00. A $20.00 rebate and great warranty made the deal even sweeter. If you have a Ford don't bother shopping around like I did. Just go here.

We purchased a 2017 Limited Explorer in February. They sales team was great and very easy to work with. Had a minor issue with the car which sometimes happens with a used car. I contacted Rusty and his team, they have been great getting the issue resolved. Everyone from sales, service and management! Thanks guys!

I was very happy with the price and buying process on my 2016 Ford Focus. I was also happy, I was able to do everything via email. Thumbs-up to Walter and Yonathan?!

Fast & courteous. Salesman was friendly and knowledgeable

Megan is service took care of my needs and did an outstanding job.

Great experience, keep up the good work, staff was friendly, courteous, kind. Service Manager is the best works for getting best deals for customers.

The performance of the Service Advisor, Walter Bonds, and the mechanics was outstanding. I was impressed by the clear and concise communication of the service provided.