Orr Chevrolet

I made arrangements to fly in from Cleveland, OH to pick up a new Tahoe Orr had on the lot. They had multiple weeks notice that I was coming to pick up the vehicle yet when I arrived they had not checked the truck over and the sound system did not work . They held me up for hours while they 'fixed' the problem- brought the truck around front and told me it was fixed- it wasn't. I left drove back to a reputable dealer in Ohio and low and behold they had never change out the part they said was defective. Ohio dealer had it fixed in 20 minutes. No apology from Orr- they were more interested in me signing up for On-star so the sales person could get a $225 bonus.

I bought from the te arkana dealership. Mason was patient, calm, and knowledgeable.

My second new car though Rob he?s an awesome salesman

Excellent , fast speed service and it was greatly appreciated

Bought new Silverado with extended warranty they recommended. 5 yr, 100,00 mile, Gold plan. Well, transmission goes out at 91000 miles. Extended warranty does not cover as Orr wrote it out of plan as factory warranty covers, except that factory only covers up to 60,000. Extended warranty would have covered if Orr had not written it out for the last 40,000. Called Orr and explained they said they would check into it and call back, never did. Called and got what I was told was service manager explained it all and her reply was I can sell you a transmission. Took no ownership in how extended was written up. Border line rude saying it’s GM’s fault not theirs. Not to be trusted.

We were looking for a more comfortable car since my husband broke his back. We searched online and immediately Scott from Orr responded. We text and went to drive the car that evening. Scott was friendly and knowledgeable without being pushy. A bit later we drove away with a great deal on a super comfortable car with lifetime warranties (for him) and lots of bells and whistles (for me)! The whole experience was easy and quick! Highly recommend…. Go there and ask for Scott!!

I wouldn?t recommend this dealership to my worst enemy. All they did was lie about my deal. After I took the new vehicle home, 4 days later the sales manager called and wanted to completely restructure the deal. I refused and he said I would just have to return the vehicle if I didn?t want to comply to his change.

Great service. Everyone was helpful and made the process easy as it could be. Very impressed.

Absolute worse buying experience of my life (and I buy a lot of cars). First, credit where credit is due....Lee was great and prompt with all communication (as this car was bought unseen and pretty much all over the phone and text. And when I had an issue with the car being picked up, Lee outside of his business hours, answered my call and stayed with me on the phone until the carrier had the vehicle in possession. I will also add that he was in the middle of a family emergency and still insisted on taking care of this with me. Please let Lee know how appreciative and great he was here for me during this experience. Fast fwd to the ongoing, still not resolved nightmare. I had not received any registration, plates, paperwork, nothing from the dmv. I phoned the dealership, they forwarded me to jamey, the office manager. She said she would handle and I would receive something from the dmv shortly. In time I received a phone call from the dmv saying they received everything from the dealership but it was months late and because of this I was incurring 5 late fees for the total of $756. I was informed the dealership had so much time to report the sale but they were months late. I took this information back to jamey, in which she profusely apologized and accepted responsibility. She asked that I pay the the fees, send her the receipts and she would have immediately reimbursed. So I went to the dmv (never a fun experience and not what I should be having to do) paid all the fees, received my registration, plates and tags. I contacted jamey again, sent her my receipts, she said she would get me a check out immediately. Fast fwd a wk or so, no check. Contacted jamey again, owner needs to sign the check, will send out in am. Wks later, no check. Covid busy excuse, holidays, people are out excuses, will have done this wk. Another wk goes by, owner had to take dad to drs 3 hrs away, check will be in the mail in the am. Still to this day no check. Jamey since then (Dec 4th) had just stopped responding to my calls and texts all together. I've also left messages for Kelley, another office manager (no response) Left messages for Joel (owner-no response) have spoken a few times to Duane (sales manager) kudos to him for listening to me and patiently understanding my frustrations. Although he said twice he would follow up and get back to me and would also have the office management or owner get back to me, zero responses from anyone. Today I have sent a message to Lee, jamey and the finance manager, with again, zero responses. So now I will take things into some other hands and contact the bbb and corporate. This whole situation is obviously super frustrating and not to mention, absolutely unprofessional. I would never recommend this dealership to anyone. I didnt even touch on how rude and unprofessional the clerks are at the dealership, I can't tell you how many times they would cut my call, transfer my call to the wrong extension or that I would call back and tell them I needed to leave a personal message, that the voice-mails I was being transferred to were full, they would put me on hold and transfer me again back to the same voice-mail that was an issue. This easily happened over ten times. I felt like I was a practical joke. Horrible experience.

I enjoyed the personal experience John Henry Arnold gave me while shopping for my new vehicle. He was informative and really made me feel comfortable threw the whole process