James Ceranti Nissan

Okay I'm not one to write reviews but I have to on this one. I brought my truck in for repair and they told me it would be 2 weeks before they could look... at it. I'm not from Greenville and I moved from Hattiesburg to Greenville because of a great job opportunity. I was okay with waiting 2 weeks . As long as the repair was made. However I dont know many people in this town outside of work. Cedric in the service dept gave me a ride home. He was very professional and I wish him the best. I ended up coming back the next day because I decided to take it to Hattiesburg where I bought it. I ended up having a talk with the boss there and we had a good 5 to 10 minute conversation about my truck. Apparently hes having trouble finding good employees. However I think hes doing the best he can with his situation. Anyway I finally got my keys back and I asked if they were bringing my truck around or if I could just take it off the lot. The lady at the counter said they would bring it around. So I waited about 10 more minutes and finally I asked one of the employees if I could just take my truck off the lot. She was talking to a friend it seemed like she was irritated by my interrupting her conversation. I was patient and waited for a good oppertunity to politely interrupt. It wasnt like I pushed myself on her. Anyway she looked at me and said do you have your keys? I said yes can I take it off the lot? and she rolled her eyes and continued her conversation. I worked in management for 4 yrs and customer service was an absolute first priority and it was my job that the customer left happy no matter what. I've lived in Greenville for 7 months now. These are the rudest laziest people I've ever met in my life. There are occasions where I can get good customer service but 9 times out of 10 anywhere in this town you're going to find bad customer service. I lived in Hattiesburg all my life. There is not even a hint of this problem anywhere you go. I do not wish that this lady get fired however I do wish I was her boss so I could correct her of her mistake. Customer service is not easy I know. I know as well as any how frustrating it can be but you dont ignore a customer that has a question about their vehicle when you're having a conversation with your buddy completely unrelated to work. I quit management and customer service after I got my degree in engineering and I dont miss it a second. But you absolutely can not behave this way in regular society and expect to hold a job. Maybe in Greenville you can but not anywhere else.

I am in the process of looking for another car. I wanted to go back to Nissan in Greenville because this was where my last car came from. I will never... buy anything from them because they don't want to fix their cars. Then they give an unreal price for the repair that the total cost if it goes that far would be 350.00 they give me a price of 525.00 for a job it takes one hour to do. I will never go to them again in life. Customer service is poor they don't know how to talk to people and let my truck sit there for two weeks then tell me it will cost 525.00 to complete a job of replacing a cable for that price.