Reviews
All customer service responses online were AI generated. Never communicated with a person. Poor information about a vehicle listed and even scheduled a visit to look but I double checked before committing to the time and happy I did. The vehicle was not there even though they said it was. Bait and switch at its finest. Horrible customer service.
All customer service responses online were AI generated. Never communicated with a person. Poor information about a vehicle listed and even scheduled a visit to look but I double checked before committing to the time and happy I did. The vehicle was not there even though they said it was. Bait and switch at its finest. Horrible customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Chuck, we apologize for your negative experience. Our goal is always to provide excellent customer service, and we are investigating the issue to prevent it from happening again. Please contact us so we can try to make this right.
Very friendly service, no pressure whatsoever. Dealership had the vehicle i was looking for at the right price point. Would definitely buy from them again even though I am two hours away. Dalton my salesmen, was very attentive to my needs. I highly recommend tidelsnd ford.
Very friendly service, no pressure whatsoever. Dealership had the vehicle i was looking for at the right price point. Would definitely buy from them again even though I am two hours away. Dalton my salesmen, was very attentive to my needs. I highly recommend tidelsnd ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Russell, thank you for taking the time to leave a review for us at Tidelands Ford. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We had tried another dealer and were very unhappy. We called Tidelands Ford and they had the vehicle we were looking for. They were very friendly and the process was quick and professional. I would recommend them to anyone. I would give the extra stars if I could.
We had tried another dealer and were very unhappy. We called Tidelands Ford and they had the vehicle we were looking for. They were very friendly and the process was quick and professional. I would recommend them to anyone. I would give the extra stars if I could.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Harold, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The sale person was awesome. He explained everything to me about the vehicle. He may sure the vehicle was very clean filled with gas. I would recommend them to anyone that looking for a vehicle, very friendly and professional
The sale person was awesome. He explained everything to me about the vehicle. He may sure the vehicle was very clean filled with gas. I would recommend them to anyone that looking for a vehicle, very friendly and professional
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome experience, definitely won my business. Dalton and Brent made everything seamless. Thanks again fuys
Awesome experience, definitely won my business. Dalton and Brent made everything seamless. Thanks again fuys
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I have had 3 Ford vehicles serviced at this dealership. Excellent experiences every time. Buying my new Mustang however was not without some glitches. The down payment on my order, a credit card, was replaced by a personal check. It took a couple of months to finally get the credit charge refunded. I even went to a 2nd salesman since the original one was not helpful. For some reason he had an alias also, which I was not told about. Neither sales person was willing to update me on the progress of my order. When I purchased the car the salesman did not tell me what I should do before arriving at the dealership. The dealer had the car for 8 days before I arrived to make the sale final. When I arrived car was still in detailing (8 days, remember?) I needed to activate a number of apps and other connections to be able to drive the car and have it registered to me. All in all, a disappointing experience. I trust that the service department will be excellent as usual.
I have had 3 Ford vehicles serviced at this dealership. Excellent experiences every time. Buying my new Mustang however was not without some glitches. The down payment on my order, a credit card, was replaced by a personal check. It took a couple of months to finally get the credit charge refunded. I even went to a 2nd salesman since the original one was not helpful. For some reason he had an alias also, which I was not told about. Neither sales person was willing to update me on the progress of my order. When I purchased the car the salesman did not tell me what I should do before arriving at the dealership. The dealer had the car for 8 days before I arrived to make the sale final. When I arrived car was still in detailing (8 days, remember?) I needed to activate a number of apps and other connections to be able to drive the car and have it registered to me. All in all, a disappointing experience. I trust that the service department will be excellent as usual.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
They are great people who take care of you and they don't pressure you at have done business with them before great people to work with thank you
They are great people who take care of you and they don't pressure you at have done business with them before great people to work with thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience with this dealership from sales to finance to service. We live 2 hours away and will definitely consider all our future purchases from them also. They were very honest and did everything they said they would do.
Great experience with this dealership from sales to finance to service. We live 2 hours away and will definitely consider all our future purchases from them also. They were very honest and did everything they said they would do.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great process. Easy, to the point, no fuss, no stress! Caleb was great, got all the things done to the vehicle that I asked for. 5star
Great process. Easy, to the point, no fuss, no stress! Caleb was great, got all the things done to the vehicle that I asked for. 5star
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Today was a big milestone for our family—our son drove home in his first car! 💙🚗 Buying a car can be stressful, especially when you’re shopping for your teenager’s first vehicle. We had a lot of questions, a lot of concerns, and wanted to make sure we were making the right decision. From the moment we walked into Tidelands Ford, Dalton and Chandler treated us like family. There was never any pressure, just honest conversations, patience, and genuine excitement to help us find the right car. They made what could have been an overwhelming experience into one we’ll always remember. Watching our son see his car with the bow on it is a memory we’ll cherish forever. If you’re looking for a dealership that truly cares about its customers, we can’t recommend Tidelands Ford enough. Thank you, Dalton and Chandler, for helping make today so special!
Today was a big milestone for our family—our son drove home in his first car! 💙🚗 Buying a car can be stressful, especially when you’re shopping for your teenager’s first vehicle. We had a lot of questions, a lot of concerns, and wanted to make sure we were making the right decision. From the moment we walked into Tidelands Ford, Dalton and Chandler treated us like family. There was never any pressure, just honest conversations, patience, and genuine excitement to help us find the right car. They made what could have been an overwhelming experience into one we’ll always remember. Watching our son see his car with the bow on it is a memory we’ll cherish forever. If you’re looking for a dealership that truly cares about its customers, we can’t recommend Tidelands Ford enough. Thank you, Dalton and Chandler, for helping make today so special!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car