Landmark Dodge Chrysler Jeep RAM Morrow

I am very frustrated and angry over the service department at Landmark Dodge in Morrow. My service attendant never ever called me to follow up on the staus.... The service attendant is always away from the desk everytime I call they are busy. You can't check the status of your own vehicle and can get no information because the service attendant is off this weekend and I can find out maybe what the problem is on Monday. Now I have to wait even longer. This is ridiculous. There is zero SERVICE. I was actually thinking of buying a new car but at this point I will never ever buy a Dodge. I hope that Dodge will make some changes over this issue. Btw I turned my car in Dec 26 and still dealing with this on Sat Jan 4th. This is not okay. Only gave 1 star so I could post, but does not deserve any.

If it was possible to give zero stars I would. Was a good customer. Did all my service there but when they were the cause of maintenance that I had to... pay out of pocket they refused to admit to it. I will never go back again. It is a pity they would place no value on loyalty and for $2000 lose a loyal customer and think nothing of it! "Response by owner" is only for show. They are not serious in trying to resolve my complaints. Gouge the customer first. Customer loyalty is non existant.

I've been coming here for years and they are yet to disappoint, my service agent Meagan make very sure that my visit here is top notch, and I feel... valued and a repeating customer, thank you !!!!

Purchased 2018 charger in January they filled out the paperwork with the wrong VIN which caused me a lot of problems later on. When signing paperwork... I pointed out color was wrong, grey. My car is green, the finance guy last name Jennings said that it not matter. I figured they know what doing so I signed paper work, however this was completely WRONG! I receive a call letting me I needed to came back there to correct some stuff, I called I dint get an answer or call back so I went to dealership they let me know what was wrong, but they were busy and did not have new paper work ready, total waste of my Saturday. They send someone to my house a week or two later to fill out paperwork, I believed problem was solved. WRONG again! I end up getting stopped for speeding in July, officer tells me the vehicle is not registered to me, this was a complete nightmare, they wanted to take the car, luckily I was able to explain the situation and have someone send a pic of paperwork and police let us go. I contacted dealership left messages to Eric in sales and even the general manager Tim Lambert, received call from Eric a few days later, who advised me someone would get in touch with me, a lady calls me back tells me I need to go get a new tag, which means taking off of work, another waste of time! Says that they would send me a check for $25.00 to pay for tag,have not receive check yet. I have called about 3 times left messages again to Gen manager and Eric, suggested the at least offer me a free oil change for all my troubles. No call back. I would NOT RECOMEND buying a car from here ever!

Russ will have you come, knowing the vehicle is not available. . . Bad ��experience in service and sales . . . . . . . . https://www.cars.com/vehicledetail/detail/742499712/overview/?aff=share_text

Took my vehicle to them because my CEL had come on. It sat there for 2 weeks and everyday Pullen had a different lie to tell, when I called to check. Finally... told me that the mechanic put the cover back on and the CEL did not come back on. Said he drove it 40 miles and it still did not come on. Well I drove it for 1 day and it came back on. Well Mr. Pullen did warn me. Sir it might come back on as soon as you drive it out of the parking lot. Liars

Mr. Alton Taylor had very good customer service. He was extremely knowledgeable and tried going over and beyond to get me in the car I wanted. Unfortunately,... the financing wouldn’t match up to what I wanted. I still recommend people to him because he goes over and beyond to try and make sure needs are met.

I have purchased two vehicles in the past year from landmark and both experiences were the best I have ever received at any dealership. I appreciate all... the hard work my sale person Matthew Moyers did to get me a fair deal.

I was having trouble with my Wrangler soft top and stopped in to Landmark. Even though I wasn’t interested in a purchase a salesman (Lamin Ceesay)... came right out and helped me. Truly awesome experience.

Absolutely awful experience. They advertised a 2013 Dodge Dart SXT - Stock #J59316A - I spoke with a sales person to confirm the vehicle was still available... and would be ready for my mechanic to inspect it. The salesperson confirmed availability. I traveled to the dealership and after a 20 minute wait - the salesperson brought the "wrong" car to the front. Another 10 minutes went by and they brought out the correct vehicle. My mechanic walked to the car and in two seconds told me - you don't want this car. I was surprised that he judged the car unsuitable so quickly until I saw the "cracked LCD" screen. The car was in terrible condition and I was furious that the dealer wasted my time with such FALSE advertising. Deliberately misleading - Bait and Switch. No effort to try and make things right. DON'T go to this dealer.