INFINITI of South Atlanta

The service department is a total mess. The service manager Chris is unprofessional, ignorant, and undereducated about everything. I took my car for service and got it back with every lights on after 3 days.

Terrible, no phone call back, no help, no response. Felt like they did not care.

The service manager is the worst. Took my car for alignment, pick my car up check engine light on, Chris Willett told me I need a battery and I refused, so this is what happens. He told me to get off his property or he would call the police and he did. Do not give them any business especially females.

Just a heads up if you're thinking about buying a car from Infiniti South Atlanta—be really careful. When I bought my car from them, they told me if anything was wrong, they’d take care of it as long as it was within the temp tag period. That made me feel good about the purchase, so I went ahead with it. A couple days later, I noticed something wasn’t right with the car. I was super busy, but still managed to bring it back within two weeks. That’s when things went downhill. First, they basically blamed me, saying I had plenty of time to deal with it, which just isn’t true. They claimed they’d set up an appointment, but never followed through. I even waited outside for someone to check the car. A guy comes out, hears the sound, but doesn’t even test drive it and just says there’s nothing wrong. I go inside, talk to the guy who sold me the car, thinking they’ll finally help. Still nothing. Then Sean comes by—he was actually nice and admitted he heard the noise too. He tried to talk to the shop manager, but they told him the car had already been test driven and was fine. Which made no sense, because I literally had my keys the whole time. I asked one more time for them to just take a look, and they refused. So I said I might need to look into legal options, because this felt really wrong. That’s when Chris Willit told me to leave or he’d call the cops. Four days later, another mechanic hears something weird too, but isn’t sure what it is. Then it gets real. I’m on the highway with my family, going 65mph, and the car suddenly drops to 20mph. I couldn’t go faster—we were almost hit. I kept telling them something was wrong, and they brushed it off. If you’re planning to buy a used car from them, just know you might be on your own if something goes wrong. They said they’d fix any issues within a certain time, but clearly, that wasn’t true. All they had to do was take a proper look. I almost lost my family over this

Sorry, but the service experience needs work. And (BTW, I just checked the BBB rating for the dealership. It is an “F” at this time for failure to respond on 12 complaints. That was certainly an eye opener for me.) 1. I went to have a sensor looked at. It beeps frequently for no reason. The service tech claimed that she couldnt duplicate the issue. She says “well maybe you are too close to something”. No, I have owned this car for 6 years. I understand how the sensors are supposed to work. I had to come back another day. 2. I came back “another day”. I arrived on time at 9:30 for my appointment. I waited 20 minutes while the service advisor went back and forth with a customer that bought a used Cadillac on Friday this was Monday. The front suspension clearly had issues. Both sides were significantly and evenly lower in the front vs the rear. The service advisor was trying to explain to the customer that it was basically not the dealerships issue. I dont have time to wait while you sort out problems that your dealership has created with customers. Do better and dont impact multiple customers. 3. The service advisor then skips over me to work with a customer that had a 10:30 appointment for 10 minutes. (Mine was a. 9:30). Net Net, he finally came to talk to me at 10:00 when I was in my car leaving the dealership. 4. I called the service department to discuss this. The voicemail was full.

I will do my best not to ever go to this dealership for service again. My computer was upgraded so that I could use my phone with the Bluetooth. I was also charged a $49.99 environmental fee. What???? Not one bit happy about that. I suggest you find another dealer for your service work.

Infiniti of South Atlanta Dealership is great to purchase a vehicle, however after the purchase has been made, (2nd purchase), it goes down hill from that--the Service Dept is HORRIBLE, the service agents/techs are not personable at all---they do a checklist for your car and tell you what is needed/more recommended, if you deny the service they do absolutely nothing that you request........I am so tired of dealing with them, the Service dept will be the reason I never purchase another Infiniti ---I will almost drive to another State to get service

My wife and I enjoyed our vehicle purchase experience with Infiniti of South Atlanta. Kai and Brandon along with the rest of the team were very knowledgeable and attentive to us as they guided us through the purchase process. We were also impressed that they completed the purchase within the time frame quoted. We are very pleased with the vehicle we purchased and the buying experience through this dealership.

Great customer service Got a really nice truck for a great price Helped me get the best deal available

Sales and finance was great to work with. I needed a quick buy of a vehicle listed on cars.com and they came through.