Reviews
Sales and finance was great to work with.
Sales and finance was great to work with. I needed a quick buy of a vehicle listed on cars.com and they came through.
Sales and finance was great to work with.
Sales and finance was great to work with. I needed a quick buy of a vehicle listed on cars.com and they came through.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike, we're glad to hear our sales and finance team at INFINITI of South Atlanta could assist with your quick purchase. Thanks for choosing us!
My appointment on today was once again a great experience
My appointment on today was once again a great experience at Infiniti of South Atlanta. Although a few technical issues existed with the computer systems on today, we must keep in mind the fact that sometimes technology will have its hiccups, and as customers that is beyond our control, but for Chris Marrero, despite the inconveniences such hiccups may have caused, he continued to push through with a smile on his face as he assisted me by continuing to provide great customer service. In the end, he explained things to me as it relates to my car while working closely with the technicians assigned to do the work, they were once again able to provide an uninterrupted and exemplary service. Yes, I will be returning soon to have the compressor placed on my car as I look forward to Chis Marrero assisting me with my car needs. Continue to shine Chris and THANK you!!
My appointment on today was once again a great experience
My appointment on today was once again a great experience at Infiniti of South Atlanta. Although a few technical issues existed with the computer systems on today, we must keep in mind the fact that sometimes technology will have its hiccups, and as customers that is beyond our control, but for Chris Marrero, despite the inconveniences such hiccups may have caused, he continued to push through with a smile on his face as he assisted me by continuing to provide great customer service. In the end, he explained things to me as it relates to my car while working closely with the technicians assigned to do the work, they were once again able to provide an uninterrupted and exemplary service. Yes, I will be returning soon to have the compressor placed on my car as I look forward to Chis Marrero assisting me with my car needs. Continue to shine Chris and THANK you!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara, thank you for your understanding and patience! We're glad Chris could provide excellent service despite the technical issues at INFINITI of South Atlanta. We look forward to assisting you with your compressor soon!
They never responded to my email after my visit to check
They never responded to my email after my visit to check the availability of the vehicle I was interested in
They never responded to my email after my visit to check
They never responded to my email after my visit to check the availability of the vehicle I was interested in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Carlos, I'm sorry to learn about your experience. It's important for us to respond promptly and it seems we've missed the mark in this case. Let me personally assist you with checking on that vehicle's availability - I'll search for your contact information and be in touch soon. In the meantime, please feel free to reach out to me directly at your earliest convenience. Thank you, Brandon Biola - General Sales Manager - (770) 729-4843.
I worked with Chaz Barron, he was great!
I worked with Chaz Barron, he was great! I had recently tried to work with Kia on trading in my Telluride. They would not do anything! I’ve been missing my Infiniti and still get emails from them. Their basic model has so much more standard than Kia. These guys wanted to give me deal and sell a car. Everyone there was great. Now I remember why I had 2 Infinitis back to back. It was time to come home.
I worked with Chaz Barron, he was great!
I worked with Chaz Barron, he was great! I had recently tried to work with Kia on trading in my Telluride. They would not do anything! I’ve been missing my Infiniti and still get emails from them. Their basic model has so much more standard than Kia. These guys wanted to give me deal and sell a car. Everyone there was great. Now I remember why I had 2 Infinitis back to back. It was time to come home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kim, it's great to know that Chaz and our team at INFINITI of South Atlanta could help you find your way back to Infiniti! We're glad we could provide a positive experience for you. Enjoy your new ride!
Andre G.
Andre G. and Justin W., were simply amazing! Both were very knowledgeable and personable while assisted me with my trade-in and purchase of my new vehicle. I would highly recommend their services to my family and friends.
Andre G.
Andre G. and Justin W., were simply amazing! Both were very knowledgeable and personable while assisted me with my trade-in and purchase of my new vehicle. I would highly recommend their services to my family and friends.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Taheedah, it's great to know that Andre and Justin were able to assist you with your trade-in and new purchase at INFINITI of South Atlanta. We appreciate the recommendation! Enjoy your new vehicle!
Decided to trade my vehicle and had a great experience
Decided to trade my vehicle and had a great experience with Rodney. Very personable and informative. The entire staff there was great! Would recommend anyone looking to purchase a vehicle visit Infiniti of South Atlanta.
Decided to trade my vehicle and had a great experience
Decided to trade my vehicle and had a great experience with Rodney. Very personable and informative. The entire staff there was great! Would recommend anyone looking to purchase a vehicle visit Infiniti of South Atlanta.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that Rodney and our team provided a great experience for you! Thanks so much for recommending INFINITI of South Atlanta!
Everyone was so polite, helpful, and courteous.
Everyone was so polite, helpful, and courteous. the waiting area was comfortable, and clean. this is why whenever it’s time to service my vehicle I bring it to this dealership.
Everyone was so polite, helpful, and courteous.
Everyone was so polite, helpful, and courteous. the waiting area was comfortable, and clean. this is why whenever it’s time to service my vehicle I bring it to this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you've had such positive experiences at INFINITI of South Atlanta. We strive to provide a comfortable and clean environment for our customers while their vehicles are being serviced. Thank you for your continued trust in us!
Thank you very much for the way you kelp me informed, and handling of my account.
Car Service
It could have been a more professional experience had Thierry Scott been there. He has always been very attentive and has gone over and beyond, also extremely informative. This new guy was less than mediocre, they even brought out the wrong car in the end. It even took longer than it ever has (routine oil change) and I made an appointment. Don’t think I’m coming back!
Car Service
It could have been a more professional experience had Thierry Scott been there. He has always been very attentive and has gone over and beyond, also extremely informative. This new guy was less than mediocre, they even brought out the wrong car in the end. It even took longer than it ever has (routine oil change) and I made an appointment. Don’t think I’m coming back!
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rose, I'm sorry to read about your recent experience. We always aim for excellence in our service and it sounds like we fell short during your most recent visit. Your feedback is valuable and will be used to improve future experiences. If you'd like to discuss this further or if there is anything I can do to help make things right, please don't hesitate to reach out directly at your convenience. Thank you, Joe Harter - Service Manager - (770) 729-4858
I like having my vehicle serviced near home.
I like having my vehicle serviced near home. Quality service and convenience are important to me. I also appreciate the snacks and entertainment offered during my wait. The environment was clean and well maintained. Most of all, hiring my new Service Advisor, Mr. Chappell was an excellent decision. He is very intelligent and communicates well about automobiles.
I like having my vehicle serviced near home.
I like having my vehicle serviced near home. Quality service and convenience are important to me. I also appreciate the snacks and entertainment offered during my wait. The environment was clean and well maintained. Most of all, hiring my new Service Advisor, Mr. Chappell was an excellent decision. He is very intelligent and communicates well about automobiles.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
Thanks so much for sharing this review with us! At INFINITI of South Atlanta, quality service and convenience are important to us, too, and it's great to know Mr. Chappell has made such a lasting positive impression. Until next time, drive safely!
Great service
Chris is the best service advisor I have ever used in over 43 years of taking cars to dealerships for service. He has restored my faith in customer service, professional, knowledgeable, and customer focused. Make sure you keep this guy on the payroll. He is my advisor for both my Q60 and QX50 and gets 10 stars on my review.
Great service
Chris is the best service advisor I have ever used in over 43 years of taking cars to dealerships for service. He has restored my faith in customer service, professional, knowledgeable, and customer focused. Make sure you keep this guy on the payroll. He is my advisor for both my Q60 and QX50 and gets 10 stars on my review.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeff, we're delighted to know that Chris has provided such excellent service at INFINITI of South Atlanta. We appreciate your kind words and will definitely pass them along!