Reviews
Write a reviewI recently had extensive repairs on my 2021 F150, during
I recently had extensive repairs on my 2021 F150, during which it was discovered that my motor had been severely mistreated by it's previous owner. The service department did a magnificent job of working with my warranty company, keeping me informed, and providing professional and expeditious work. I highly recommend their services, and intend to utilize the services of this dealership both for auto service and vehicle purchases in the future. Thanks again!
I recently had extensive repairs on my 2021 F150, during
I recently had extensive repairs on my 2021 F150, during which it was discovered that my motor had been severely mistreated by it's previous owner. The service department did a magnificent job of working with my warranty company, keeping me informed, and providing professional and expeditious work. I highly recommend their services, and intend to utilize the services of this dealership both for auto service and vehicle purchases in the future. Thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Salesman.
Great Salesman. Made it very welcoming with introducing me to my inquired vehicle. Any issues I had they were very open and kind and helpful with making sure i was taken care of before and after i left. Next purchase will be a brand new vehicle.
Great Salesman.
Great Salesman. Made it very welcoming with introducing me to my inquired vehicle. Any issues I had they were very open and kind and helpful with making sure i was taken care of before and after i left. Next purchase will be a brand new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Scammed
I bought a 2015 Nissan Pathfinder from the dealership in January this year. Everything seems to be ok until today I tried to trade it in on another vehicle at another dealership and when they went to estimate the resale value of the pathfinder for the trade in. The dealership told me the car had a rebuilt title and they couldn’t trade. Town and country pell City never showed me that in the car fax. The dealer told me it’s a buy here, pay here car and said town and country was supposed to be a Reputable dealer. I will never recommend or use them again.
Scammed
I bought a 2015 Nissan Pathfinder from the dealership in January this year. Everything seems to be ok until today I tried to trade it in on another vehicle at another dealership and when they went to estimate the resale value of the pathfinder for the trade in. The dealership told me the car had a rebuilt title and they couldn’t trade. Town and country pell City never showed me that in the car fax. The dealer told me it’s a buy here, pay here car and said town and country was supposed to be a Reputable dealer. I will never recommend or use them again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice work guys, made the wife happy
Very nice experience, problems we had got worked out. Salesman was great and understanding. Would recommend buying a vehicle from them. Oh, and Roll Tide!
Nice work guys, made the wife happy
Very nice experience, problems we had got worked out. Salesman was great and understanding. Would recommend buying a vehicle from them. Oh, and Roll Tide!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad experience
Bought a certified blue vehicle from them, in less than 4k mile engine failed and has been in shop for 90 days. They say it will be October before they can get a new engine. After a little research town and country and Ford knew about engine problems yet still sold it to me as a "certified blue" truck. The vehicle is a 2020 f-150 with 5.0 engine that Ford will not recall. There are numerous lawsuits and engine failures on this engine. I guess now I am out 50k. Buy from trustworthy dealership.
Bad experience
Bought a certified blue vehicle from them, in less than 4k mile engine failed and has been in shop for 90 days. They say it will be October before they can get a new engine. After a little research town and country and Ford knew about engine problems yet still sold it to me as a "certified blue" truck. The vehicle is a 2020 f-150 with 5.0 engine that Ford will not recall. There are numerous lawsuits and engine failures on this engine. I guess now I am out 50k. Buy from trustworthy dealership.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Our buying experience was great! We love our new
My wife and I recently purchased a 2022 Bronco Sport. Our salesperson, Jared Brickhouse did a great job! He kept us informed on availability and helped us find exactly what we wanted. We are looking forward to the upgrade being done by TC Customs!
Our buying experience was great! We love our new
My wife and I recently purchased a 2022 Bronco Sport. Our salesperson, Jared Brickhouse did a great job! He kept us informed on availability and helped us find exactly what we wanted. We are looking forward to the upgrade being done by TC Customs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Norman Wilder salesman at Town and Country Ford!
We had a great experience at Town and Country Ford in Pell City. Norman Wilder is the best! He was helpful and very friendly! I would recommend him to anyone looking to purchase a new vehicle.
Norman Wilder salesman at Town and Country Ford!
We had a great experience at Town and Country Ford in Pell City. Norman Wilder is the best! He was helpful and very friendly! I would recommend him to anyone looking to purchase a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I have ordered a XLT-Maverick truck from this...
I have ordered a XLT-Maverick truck from this dealership.I was met at the door by a very courteous gentleman,He introduced himself “Logan Sweatt” as a Sales Consultant (very knowledgeable) in the Ford product and technology end of this Truck. This particular Truck “Maverick “ is a very hard to find, he help me through the ordering process in witch was very helpful throughout this process he introduced me to the management team, Mr Darrel Wood and Mr James Holladay, These gentleman ordered my Maverick right then and there,They also give me a copy of the order with a top priority to Ford.A conformation from Ford motor company was sent to me that same day via E-Mail congrats on my new purchase from Town and Country Ford Pell City Ala.P/S I have went back and made several changes to my original order on different occasions and Logan has been very accommodating however the manager has been to say the least deceitful and not really interested in talking to me I think that I have a right to know the status of my truck this is a very important process in my life second only to buy my house yet he seems like that he don’t have time for me
I have ordered a XLT-Maverick truck from this...
I have ordered a XLT-Maverick truck from this dealership.I was met at the door by a very courteous gentleman,He introduced himself “Logan Sweatt” as a Sales Consultant (very knowledgeable) in the Ford product and technology end of this Truck. This particular Truck “Maverick “ is a very hard to find, he help me through the ordering process in witch was very helpful throughout this process he introduced me to the management team, Mr Darrel Wood and Mr James Holladay, These gentleman ordered my Maverick right then and there,They also give me a copy of the order with a top priority to Ford.A conformation from Ford motor company was sent to me that same day via E-Mail congrats on my new purchase from Town and Country Ford Pell City Ala.P/S I have went back and made several changes to my original order on different occasions and Logan has been very accommodating however the manager has been to say the least deceitful and not really interested in talking to me I think that I have a right to know the status of my truck this is a very important process in my life second only to buy my house yet he seems like that he don’t have time for me
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
My experience with these people has not been as pleasant as I thought I have been miss guided by the manager at this dealership and have had a maverick on over there since October I was told by Mr. James holiday sales manager that The general manager had met with the Ford rep yesterday and was told that they were is no hybrid engines Available and that I would have to order a eco-boost gas burning one or not get one this is just a shame waited 3 1/2 mo’s to hear this from them not good. The quality of service here just stinks to high heaven liars This same manager called and offered me the same truck and color that was being shipped from ford plant in Mexico to them and would be there in about three weeks and I could have it for $5000 over MSRP if I wanted it I asked Why would you do that to me you’re a customer I have one on order just like it just keep the one I’ve got an order and let me have this at regular MSRP List-price plus your Doc-fee 500.00 plus your nitrogen filled tires-100.00 plus all taxes and title and he laugh and said Mr Mccutcheon’s this is called the cost of doing Business with us here at town and country Ford I asked what does the truck lease for he said 26,000+ they are 5000 around the price would be 31,000+ dock plus nitrogen filled tires plus all taxes plus tItle and I said no thank you I will just wait on mine to get here in April or May then he calls me two weeks later to tell me that I will never get my and he met with a Ford Route and there’s no Hybrid-engine available. Today I talked with Ford motor company and spoke with a lady named Brittany on the Mavericks team for Ford motor company and she looked at my order and said my hybrid was still on order and we’re still approved and in good shape and that they were going to investigate and have a supervisor to call me within the next two or three days to get to the bottom of it because I told them I did not want to deal with town and country anymore
Great Dealer
I took delivery on my new 2022 Ford Maverick this past Friday. Great place to buy a vehicle. No high pressure. I dealt with Tyrel Tucker and highly recommend him. He worked with me all the way through the process including picking me up at my house to get my truck. I had sold my Jeep and ordered this truck and the day it came in my wife was out of town and I had no way to get to the dealership. He solved the problem. I absolutely love this new Maverick too!
Great Dealer
I took delivery on my new 2022 Ford Maverick this past Friday. Great place to buy a vehicle. No high pressure. I dealt with Tyrel Tucker and highly recommend him. He worked with me all the way through the process including picking me up at my house to get my truck. I had sold my Jeep and ordered this truck and the day it came in my wife was out of town and I had no way to get to the dealership. He solved the problem. I absolutely love this new Maverick too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Salesman Eric Pearson Town and County Ford Pell Ci
Eric Pearson is the best in the business! This dealership is the best in buying a new or used car. I am a customer for life.
Salesman Eric Pearson Town and County Ford Pell Ci
Eric Pearson is the best in the business! This dealership is the best in buying a new or used car. I am a customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase