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I bought a new car on Feb 5th. Prior to delivery i had asked for my paperwork be sent so I could go over it before hand. Purchase cost, etc. I get a notifications... l, they're on the way. I called and said hwy I needy paperwork! I was told they would send it right now, so sorry. In the same convo, Elizabeth said, I can look ot over when I get there. The dealership delivered the car. I was rushed to sign documents. When they left they didn't leave me a temp tag to drivers with. Meanwhile i still don't have copies of the papers I just signed. I let them know I didn't have a tag, they overnighted one. Still didnt have ANY papers at that point. I received an email with the paperwork finally like the next day. I was told I'd get hard copies in the mail. I called numerous times and was told they'd be sent. The week before my tags were set to expire I called 3 times was adv they'd be overnighted they never were. Finally they over nighted them to the tag place with the check to pay for my tags. Check was over 1700. 00 short. I called and spoke with Jeff Burt who claims to want to know if a customer isn't happy per his email... He proceeded to tall me that one could be printed my papers off. Beside the point. I told him my tags are now expired and they didn't send enuf money for my tags. He told me he didnt know what to tell me about my tags being expired. He said they're out of temp tags so he wasn't sending me one and he would do some calculations. I called back the next day, he says he made a mistake and will send 1599.00. This is STILL not the complete amount needed per the clerks paper. I had her write it all out and I had sent it to him. He said it'd be there by that Friday. I called back again and talked to Jonathan Harris. He sent me a temp tag NDA. He also said he'd talk to Jeff Burt that this has happened before. Finally he says that all they're sending is the 1599. 00. I adv that they hadn't even sent that yet bc it was the next week and Jeff Burt had said it'd be here by the previous Friday. They mailed the check, It arrived. I am still in debt to pay for my tags that should've have been calculated into the purchase price! 253.80. My suggestion is DO NOT BUY FROM ANNISTON UNIVERSITY DODGE IN ALABAMA. They're crooks, they refuse to make their errors right and what should be a joyous occasion of a new car has been a COMPLETE NIGHTMARE. I hope I can save some people the hassle I have had to endure.
i had a preapproval from capital one, i gave him my information so he could check my preapproval. My credit was ran to see if they could give me a better... deal. I TOLD HIM DONT RUN MY CREDIT, he did anyway. i texted him no reply. i showed up at the lot only to know they sold the car (no big deal) this lots communication is horrible!
My wife and I have both within the past 2 months bought a Dodge Journey from Trooper. He got us 2 great cars for a great price. Will definitely recommend... Trooper to anyone looking for a car!
Welcome to the University Family and Congratulations on your purchase. We hope you enjoy them for a long time to come.
My wife found a 2003 suburban on line for sale at this dealership. Went in and test drove it. My whole family fell in love with it. Was told up front... about a brake issue and then was told sold as is. I looked at the brakes and know I could fix them. They then ran our credit and was approved for the vehicle. And then we was told about a gas leak. Was told the vehicle was ours. We just had to come back the next day for the paperwork. I then called them the next day to see if they would fix the gas leak and add the price of the repair to the price of the vehicle. They called me back and said they are pulling the vehicle off the market because they would be liable of the repair if they didn't repair it correctly. And that the cost of the repair was $500. It seems like to me since they knew about the gas leak they should have been upfront about it. If they was willing to send me home in the vehicle before I asked about getting it fixed then why not fix it when I'm willing to pay for it? They ran our credit 2 different times to get us better payments knowing that it had this issue. Now they have not even offered to make it right. Not a way to do business.
Logan Deck gave us excellent service! Fast and speedy service! Five stars all the way! Friendly & nice atmosphere, never felt pressure! Ask for... Logn Deck! #lovingmyjeep
They were able to help me with everything I needed and get me put in a vehicle I wanted.
i purchased a 2015 Chevy truck and was pleased with my experience and the deal we made, Trooper was my salesman and he treated me fairly and plan to do... business again with h them
I have been a customer for a long time. I have bought several vehicles from University Chrysler Dodge. I have always been treated very well. My latest... purchase was a 2016 Dodge Ram and my salesman was Trooper Cantrell. He did an excellent job and I was able to go home with a brand new truck with the payment amount I needed. This week I brought my truck in so that they could determine where my truck was leaking oil. They got me in quickly took care of the problem. They are the best in all areas!
and the head of sales was a real trooper jusy to bad im broke and with bad credit amd no down payment tjey tried for 2 weeks to put me in CAR. THHANK... YOU GIYS. CARL WISEMAN. TALLADEGA AL..
Why make appointment if you still have to pull a shift seating in the customer lounge. Need knowledgeable repair and maintenance team. Cashier rude too... busy texting to answer my question.
On behalf of University CDJR, I apologize for all the issues you have had. We certainly will work on getting Better at Customer Service. Thank you for... your input.