University Chrysler Dodge Jeep Ram

Reviews

4.2 out of 5 4.2
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    February 2, 2019

    My wife found a 2003 suburban on line for sale at this dealership. Went in and test drove it. My whole family fell in love with it. Was told up front... about a brake issue and then was told sold as is. I looked at the brakes and know I could fix them. They then ran our credit and was approved for the vehicle. And then we was told about a gas leak. Was told the vehicle was ours. We just had to come back the next day for the paperwork. I then called them the next day to see if they would fix the gas leak and add the price of the repair to the price of the vehicle. They called me back and said they are pulling the vehicle off the market because they would be liable of the repair if they didn't repair it correctly. And that the cost of the repair was $500. It seems like to me since they knew about the gas leak they should have been upfront about it. If they was willing to send me home in the vehicle before I asked about getting it fixed then why not fix it when I'm willing to pay for it? They ran our credit 2 different times to get us better payments knowing that it had this issue. Now they have not even offered to make it right. Not a way to do business.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 19, 2018

    Logan Deck gave us excellent service! Fast and speedy service! Five stars all the way! Friendly & nice atmosphere, never felt pressure! Ask... for Logn Deck! #lovingmyjeep

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • June 11, 2016

    My wife and I have both within the past 2 months bought a Dodge Journey from Trooper. He got us 2 great cars for a great price. Will definitely recommend... Trooper to anyone looking for a car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Welcome to the University Family and Congratulations on your purchase. We hope you enjoy them for a long time to come.

  • 5.0 out of 5
    October 21, 2018

    They were able to help me with everything I needed and get me put in a vehicle I wanted.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    November 17, 2017

    i purchased a 2015 Chevy truck and was pleased with my experience and the deal we made, Trooper was my salesman and he treated me fairly and plan to do... business again with h them

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 17, 2017

    I have been a customer for a long time. I have bought several vehicles from University Chrysler Dodge. I have always been treated very well. My latest... purchase was a 2016 Dodge Ram and my salesman was Trooper Cantrell. He did an excellent job and I was able to go home with a brand new truck with the payment amount I needed. This week I brought my truck in so that they could determine where my truck was leaking oil. They got me in quickly took care of the problem. They are the best in all areas!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 29, 2017

    and the head of sales was a real trooper jusy to bad im broke and with bad credit amd no down payment tjey tried for 2 weeks to put me in CAR. THHANK... YOU GIYS. CARL WISEMAN. TALLADEGA AL..

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 2.0 out of 5
    February 4, 2017

    Why make appointment if you still have to pull a shift seating in the customer lounge. Need knowledgeable repair and maintenance team. Cashier rude too... busy texting to answer my question.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    On behalf of University CDJR, I apologize for all the issues you have had. We certainly will work on getting Better at Customer Service. Thank you for... your input.

  • 5.0 out of 5
    November 30, 2016

    I Recommend salesman Tim Hardnett a very nice intelligent, respectful young man that know how to make his customers feel welcome. I am enjoying my Jeep... compass and will send you more customers. Thank You for your Hospitality

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 11, 2016

    Treated with respect. Had satisfying experience. My salesman was very nice.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Teresa, We are super happy that you love your Renegade and GREATLY APPRECIATE your business.

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