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John Thornton Chevrolet

(3,695 reviews)

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(3,695 reviews)

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Clyde great sales customer service rep, ask questions to find out what you are looking for. Need more reps like him.

Clyde great sales customer service rep, ask questions to find out what you are looking for. Need more reps like him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Carolyn, we're happy you found our staff to be so supportive during your experience here at John Thornton Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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We just purchased a new 2026 Chevy Traverse and worked with Delfino and several people at the dealership. They provided an amazing car buying experience. Without visiting the dealership we negotiated a deal and had the car in our driveway (they drove over an hour and delivered it), within a day. Delivery drivers were very friendly and professional. Overall, I would highly recommend this dealership.

We just purchased a new 2026 Chevy Traverse and worked with Delfino and several people at the dealership. They provided an amazing car buying experience. Without visiting the dealership we negotiated a deal and had the car in our driveway (they drove over an hour and delivered it), within a day. Delivery drivers were very friendly and professional. Overall, I would highly recommend this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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The Staff is Always nice. They go above and beyond. Gets you in and out fast

The Staff is Always nice. They go above and beyond. Gets you in and out fast

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Fantastic experience. Everything was handled perfectly even though I was purchasing from out of state.

Fantastic experience. Everything was handled perfectly even though I was purchasing from out of state.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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My sale rep. Jason was great. He knew a lot about the vehicle I bought and was very patient and cool. It was a great experience. I will continue to bring my business to ThorntonChevrolet.

My sale rep. Jason was great. He knew a lot about the vehicle I bought and was very patient and cool. It was a great experience. I will continue to bring my business to ThorntonChevrolet.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I was able to get in quickly & get my car serviced. I usually call ahead & make an appointment at the Carrollton location but decided to just go to the Thornton Rd location instead. I drove right up to the Service location told them what I needed & they told me it would take 2 hours to take care of my car. In almost exactly 2 hours my car was ready & I was on my way.

I was able to get in quickly & get my car serviced. I usually call ahead & make an appointment at the Carrollton location but decided to just go to the Thornton Rd location instead. I drove right up to the Service location told them what I needed & they told me it would take 2 hours to take care of my car. In almost exactly 2 hours my car was ready & I was on my way.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had a Great experience, with Mr. Cycled and the team. Everyone was extremely helpful from the time I arrived on the lot.

I had a Great experience, with Mr. Cycled and the team. Everyone was extremely helpful from the time I arrived on the lot.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I will go on social media to tell my disadisffaction with the service We received from the use car dealer We were made to believe the car had no problems my the manager Derec.After they try to fix the problem and charged Us over $1,200 (We agee to pay $500.00 ,the problem was not fixed. Derek in said he was going to take another look. Yesterday Nancy by phone told me. WE purchase the car as it is. The. Social. Media ,new paper will hear about this My attorney as well

I will go on social media to tell my disadisffaction with the service We received from the use car dealer We were made to believe the car had no problems my the manager Derec.After they try to fix the problem and charged Us over $1,200 (We agee to pay $500.00 ,the problem was not fixed. Derek in said he was going to take another look. Yesterday Nancy by phone told me. WE purchase the car as it is. The. Social. Media ,new paper will hear about this My attorney as well

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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This team is amazing! I am shifting all of my service work to Thornton Chevrolet.

This team is amazing! I am shifting all of my service work to Thornton Chevrolet.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Salesman was nice and helpful. It took nearly 5 hours to complete the deal. I was not pleased with the managers lack of explanation on why my trade-in value was lower than expected. Prices of similar vehicles posted online showed the large margin of profit the dealer would be making on my trade.

Salesman was nice and helpful. It took nearly 5 hours to complete the deal. I was not pleased with the managers lack of explanation on why my trade-in value was lower than expected. Prices of similar vehicles posted online showed the large margin of profit the dealer would be making on my trade.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
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